Suzuki of Glenview

I have just spoken with the consumer at the given phone number and once again explained the need for the detailed service maintenance records in order to proceed with a manufacturer's warranty claim I further explained that we have been and will continue to be as helpful as possible towards an agreeable resolution I also invited the consumer to stop by in person to further discuss if that would help Our offer was rejected as the consumer ended the conversation abruptlyThere is nothing that the dealership can do to further the manufacturer warranty claim without the appropriate records supporting performance of recommended maintenance

The letter that *** *** *** makes a general statement that they have exclusively (aside from January 2016) maintained and serviced the vehicle every miles or so. That is not correct as the dealership performed an oil change service on 07/20/and *** * *** Auto Service
apparently performed the last oil change service before the vehicle was brought into the dealership in its present inoperable state. We have made every effort to resolve this matter in a professional and courteous manner; however, we can not proceed until the consumer provides detailed service records, including dates, mileage and who performed the work. This is the minimum amount of paperwork required to submit a claim with the manufacturer. The documents supplied thus far are too broad and vague. The vehicle is still here and the consumer has and always had access to it and our personnel. This shall continue until this matter is resolvedI invite the consumer to contact me directly and we will see the matter through to the best of our ability. The accurate and exact service records are key to filing a claim with the manufacturer. The dealership does not make the warranty claim decisions

I have just spoken with the consumer at the given phone number and once again explained the need for the detailed service maintenance records in order to proceed with a manufacturer's warranty claim.  I further explained that we have been and will continue to be as helpful as possible towards an agreeable resolution.  I also invited the consumer to stop by in person to further discuss if that would help.  Our offer was rejected as the consumer ended the conversation abruptly. There is nothing that the dealership can do to further the manufacturer warranty claim without the appropriate records supporting performance of recommended maintenance.

Complaint: [redacted]
I am rejecting this response because:
Your dealership has yet to return any of my phone calls and or messages so simply calling you is clearly not resolving the issue at hand. I was by advised your finance manager that he would "investigate" the matter and call me back and I am still waiting on his call back. This is nearly a month later. I have tried making several calls and they go un  returned this is of no resolve. We are requesting arbitration with suzuki. If you would like to come to a resolve please contact me at [redacted]
Sincerely,
[redacted]