SV Tire Shop

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is simply not true, and if he has such video, please ask him to forward it to [redacted] @gmail.comI will be contacting an attorneyRegards, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is simply not true, and if he has such video, please ask him to forward it to [redacted]@gmail.com. I will be contacting an attorney.
Regards,[redacted]

Refer to your letter dated January 06, 2016 with the...

attachment of complaint letter from [redacted]
 
The purchased transaction took place on December 21, 2015 and we have CCTV footage of our workers using an air-gun to fasten the tires. The footage shows the pressure given by my worker to fasten those tires. 
In an occasion on the footage, one of the original lug nut was broken and my worker handed over the damaged lug nut to the Complainant and replaced with new.  
During the replacement of the tire and fastening of the lug nut, the Complainant and his lady friend were beside my worker. 
Complainant sent me a text message mentioning about the incident on December 22, 2015 and called. I told him to bring it to my shop as I was not sure whom I was talking to and I wanted to see him and his car to identify. But without bringing the car, he demanded for $2,400USD for repair cost and blamed us for not fastening the lug nuts. Without coming to our premises, he made several calls and lastly I told him to stop or else I have to call the Police for constant interruptions. That was the last communication and now with a letter from Revdex.com.
Complainant further went to Google Review to give S V Tire Shop a negative review.
On complaint letter, below are the discrepancy found from the footage and the complaint letter: 
2nd line - ………and put the tire on the car. The tire was given to the Complainant and he personally placed the old tire in his trunk.  
I deny to the accusation of me making offensive reference.
I deny to all the monetary claims made by the Complainant.
 
SV Tires has evidence that we have taken proper process to replace a tire. If the Complainant wanted to peruse this matter further with an Attorney, we are well prepared with evidence and to face it. In the meantime, if these prolongs, we have to instruct our Attorney to intervene and all expenses incurred on this subject would be charged back to the Complainant, which includes damages made by his negative feedback on the Google Review on SV Tire Shop. 
If you need further clarification, please do not hesitate to reach me anytime. For future correspondence via email, please forward all to [redacted]
Yours sincerely
S V Tire Shop