This order was canceled per customer's request on 4/26/The full amount has been refundedPlease verify transaction with bank or credit card company accordingly
Complaint: [redacted] I am rejecting this response because:just like them I want a 25% restocking fee, on my moneyI have read a lot of nasty response at this Companythey Bait and switch which some one needs to deal with them on thisI think they are dishonest and I just as soon leave them a bad mark so the next person will know what they are in for Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ This order was canceled today and the customer's card has been refunded: XXXXXXXXXX OrderID-XXXXXX Refund/Pending Settlement 27-Feb-08:30:***, [redacted] V XXXX [redacted] USD
My experience was a great one! I give you between a and a a 10+ Starting with a clear communication, everything confirmed by email, the part was exactly the one I needed, super GREAT price and of course prompted ShippingI have already recommended you to friendsHope the great service continuousMany blessings!! Thank You!!
Revdex.com: I accept I have reviewed the response made by the business in reference to complaint ID 12016157, and find that this resolution is satisfactory to me Sincerely, Mohib [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Quality apologizes for any confusion regarding the price of this partQuality works on real-time live inventory and a part available at a certain price may not be available within a short amount of time if an order is not finalized with the customerFor this particular inquiry, the customer was quoted a price for a part that we showed to have two availableWhen Quality's two suppliers were called to confirm availability, Quality was informed that these parts were not POSI (limited slip differential) as requested by the customer and therefore not compatible for the work he was going to doAnother warehouse did have the POSI part available..but at a higher price, hence the customer being re-quotedAfter this price was declined by the customer, the call endedQuality's Sales Manager continued to search for the correct part and did find one at a lesser price eventuallyCustomer was then called but has been unresponsiveNo charges have been made to this customer
The item I purchased was a hard to find item and they found it quickly and efficientlyThe service I was provided with was courteous and professionalThe item was shipped quickly and arrived in great shapeThank you
Hi, I would rate Quality Auto Parts a "10." Your parts guy (Richard"?) was very helpfulMy dealership told me what part to buy but I had trouble explaining it to 'Richard' because I didn't understand exactly what I neededSo 'Richard' called my dealership and then sent a picture to be sureSo all went wellThanks
I agree to a full refund of $for quarter panel once recievedI am shipping today November and should be recieved no later than November Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer may return part for a full refund but must make shipping arrangementsA full refund of the sale price will be issued when the part is inspected and found to be in the same condition as shipped, but shipping costs will not be reimbursed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Mark [redacted]
Complaint: [redacted] I am rejecting this response because: I was promised that I would have the parts I ordered within working days! At that same time I was told that the part I required was immediately available, and could ship promptly Quality Auto Parts has FAILED to uphold their end of the deal Because of the delays created by them I have been WITHOUT my vehicle for over TWO weeks! If this is how they treat the rest of their customers, I am absolutely amazed they're able to remain business I found similar axle assemblies for less, but was regretfully unable to use them I require a [redacted] rear axle assembly I found the [redacted] option on several sites for less than $700, so I'm rather curious WHY what would be considered the "stock" option should cost more In fact it is my suspicion that Quality Auto Parts had factored the shipping costs into the cost of the part already and initially attempted to "pad" their profit margin by charging me the freight costs a second time, and it was ONLY when I balked at the quoted price that they changed their tune As stated in my original complaint, I will NOT be doing business with Quality Auto Parts again, and I will NOT be recommending them to my friends, family, or coworkers Sincerely, [redacted]
This was my first time using this company and they were better than I expected The item I purchased was better than I expected and it was delivered on time Great to do business with
They had my parts and shipped them quickI will use them again
This order was canceled per customer's request on 4/26/The full amount has been refundedPlease verify transaction with bank or credit card company accordingly
Complaint: [redacted] I am rejecting this response because:just like them I want a 25% restocking fee, on my moneyI have read a lot of nasty response at this Companythey Bait and switch which some one needs to deal with them on thisI think they are dishonest and I just as soon leave them a bad mark so the next person will know what they are in for Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ This order was canceled today and the customer's card has been refunded: XXXXXXXXXX OrderID-XXXXXX Refund/Pending Settlement 27-Feb-08:30:***, [redacted] V XXXX [redacted] USD
My experience was a great one! I give you between a and a a 10+ Starting with a clear communication, everything confirmed by email, the part was exactly the one I needed, super GREAT price and of course prompted ShippingI have already recommended you to friendsHope the great service continuousMany blessings!! Thank You!!
Revdex.com: I accept I have reviewed the response made by the business in reference to complaint ID 12016157, and find that this resolution is satisfactory to me Sincerely, Mohib [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/09/30) */ Quality apologizes for any confusion regarding the price of this partQuality works on real-time live inventory and a part available at a certain price may not be available within a short amount of time if an order is not finalized with the customerFor this particular inquiry, the customer was quoted a price for a part that we showed to have two availableWhen Quality's two suppliers were called to confirm availability, Quality was informed that these parts were not POSI (limited slip differential) as requested by the customer and therefore not compatible for the work he was going to doAnother warehouse did have the POSI part available..but at a higher price, hence the customer being re-quotedAfter this price was declined by the customer, the call endedQuality's Sales Manager continued to search for the correct part and did find one at a lesser price eventuallyCustomer was then called but has been unresponsiveNo charges have been made to this customer
The item I purchased was a hard to find item and they found it quickly and efficientlyThe service I was provided with was courteous and professionalThe item was shipped quickly and arrived in great shapeThank you
Hi, I would rate Quality Auto Parts a "10." Your parts guy (Richard"?) was very helpfulMy dealership told me what part to buy but I had trouble explaining it to 'Richard' because I didn't understand exactly what I neededSo 'Richard' called my dealership and then sent a picture to be sureSo all went wellThanks
I agree to a full refund of $for quarter panel once recievedI am shipping today November and should be recieved no later than November Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer may return part for a full refund but must make shipping arrangementsA full refund of the sale price will be issued when the part is inspected and found to be in the same condition as shipped, but shipping costs will not be reimbursed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, Mark [redacted]
Complaint: [redacted] I am rejecting this response because: I was promised that I would have the parts I ordered within working days! At that same time I was told that the part I required was immediately available, and could ship promptly Quality Auto Parts has FAILED to uphold their end of the deal Because of the delays created by them I have been WITHOUT my vehicle for over TWO weeks! If this is how they treat the rest of their customers, I am absolutely amazed they're able to remain business I found similar axle assemblies for less, but was regretfully unable to use them I require a [redacted] rear axle assembly I found the [redacted] option on several sites for less than $700, so I'm rather curious WHY what would be considered the "stock" option should cost more In fact it is my suspicion that Quality Auto Parts had factored the shipping costs into the cost of the part already and initially attempted to "pad" their profit margin by charging me the freight costs a second time, and it was ONLY when I balked at the quoted price that they changed their tune As stated in my original complaint, I will NOT be doing business with Quality Auto Parts again, and I will NOT be recommending them to my friends, family, or coworkers Sincerely, [redacted]
Great service, attention to detail, would recommend to friends
This was my first time using this company and they were better than I expected The item I purchased was better than I expected and it was delivered on time Great to do business with
Buyer's credit card was refunded in full on 8/30/16...there is nothing more that can be done...this order is canceled and closed
The replacement part is scheduled to deliver on 3/via UPS [redacted]