SVJ, Inc.

8;"> May
4,
ID #***
When the
customer booked her moved, the driving/travel charge was inadvertently omitted
on her estimate. (see attached) We are
in Glenside, Paand we went to New Jersey to move the customer from a location
in New Jersey to another location in New Jersey. The driving/travel charge is from our
location to the customer’s pickup location and from the destination location
back to our location.
When it was
discovered that the travel charge was missing from the estimate, the customer
was informed. The office representative
spoke with the customer and yes, was offered a $discount and the customer
requested to only pay half which was agreed to.
Unfortunately, there was a misunderstanding because she definitely was
not hung up onThe office representative spoke with the crew chief after
discussing it with the customer and advised him to take the discount off right
away, which is not normally done in the field but we made an exception. (see attached) The office representative
called the customer back twice to let her know that we were going to allow the
discount to be taken care of on the spot, again, not our mode of
operation but she did not answer her phone
It’s quite
surprising that the customer has filed a claim as she was very pleasant on the
phone and was pleased with us only charging for half of the driving/travel
charge. We agreed to the loss because of
the mistake and it’s unreasonable that she would want the entire amount when we
traveled out of state to do her move.
We sent the
customer an “estimate” (see attached) it was not binding that it would
not exceed the estimated cost and the customer was aware that it was an
estimate only. We were very fair with
the customer in agreeing to her request to pay half, which she mentions in the
complaint, therefore, no additional refund is due
Sincerely,
Steven J***
Owner

5;"> SVJ
Moving & Storage
*** * *** ***
*** *** ***
July
3,
Revdex.com
*** ***
K Street, NW
Washington, D.C
Re:
ID #***
Customer name: *** ***
Dear ***,
The above customer scheduled a move with
us for moving on September 28, and at that time we gave him an
"estimated" arrival time of between and 11am. Unfortunately, when that day arrived there
were unplanned circumstances that occurred and we called the customer in the
morning informing him that his move would be pushed back to the afternoon time
slot.
Due to the original estimate being
changed, with notice, we sent men instead of the originally scheduled, so
we could get the customers move taken care of even more quickly. We did notice after his move, that there was an error in calculation,
therefore, we refunded that amount on September 30th, and also gave **
*** a 10% discount at that timeWe do not charge the customers for the time
the crew stops to take lunch, so *** can be assured he was not charged
for that time
We completed the customers move in a
timely fashion, albeit to him it was later than he expected, the job was done,
and the customer should not expect to get a free move because the arrival time
wasn't to his satisfaction. The customer
alleged that we had damaged his sofa and loveseat, which we took care of
anyway, by paying a leather company to go to his home and repair the damage
Again, it is unreasonable for the
customer to want to get the move done without cost and therefore, a total
refund is not dueBesides the fact, as stated above, we have already
compensated him with a discount of his charges
Sincerely,
*** ***

May
4, 2015
ID #[redacted]
When the
customer booked her moved, the driving/travel charge was inadvertently omitted
on her estimate.  (see attached) We are
in Glenside, Pa. and we went to New Jersey to move the customer from a location
in New Jersey to another location in New Jersey.  The driving/travel charge is from our
location to the customer’s pickup location and from the destination location
back to our location. 
When it was
discovered that the travel charge was missing from the estimate, the customer
was informed.  The office representative
spoke with the customer and yes, was offered a $40 discount and the customer
requested to only pay half which was agreed to. 
Unfortunately, there was a misunderstanding because she definitely was
not hung up on. The office representative spoke with the crew chief after
discussing it with the customer and advised him to take the discount off right
away, which is not normally done in the field but we made an exception.  (see attached) The office representative
called the customer back twice to let her know that we were going to allow the
discount to be taken care of on the spot, again, not our normal mode of
operation but she did not answer her phone.
It’s quite
surprising that the customer has filed a claim as she was very pleasant on the
phone and was pleased with us only charging for half of the driving/travel
charge.  We agreed to the loss because of
the mistake and it’s unreasonable that she would want the entire amount when we
traveled out of state to do her move. 
We sent the
customer an “estimate” (see attached) it was not binding that it would
not exceed the estimated cost and the customer was aware that it was an
estimate only.  We were very fair with
the customer in agreeing to her request to pay half, which she mentions in the
complaint, therefore, no additional refund is due.
Sincerely,
Steven J[redacted]
Owner

October 26, 2015To whom it may concern,l, [redacted], attest that the statements made in the included document are truthful and accurate to the best of my knowledge and they are not made under duress.By my signature below under penalty of God and Law, attest the above to be the truth, the whole truth and nothing but the truth, so help me God.Regards,

December 16, 2015We are sincerely sorry that [redacted] was not satisfied with his rove, which we expressed to him by email on December 10, 2015 (see attached). When our customer's book with us, we verbally tell them that the arrival time is...

an estimate and when we send them the estimate it clearly states that the arrival time is an estimate only as we cannot predict traffic patterns (see attached). We also ask them to read over the Order and send us an email stating they agree to and confirm the move, which he did (see attached). Our terms state that damages need to be noted on the delivery receipt (see attached) and even though the receipt was signed that everything was received in good condition (see attached), we were going to take care of the damages that [redacted] mentioned in his email (see attached) as a gesture of goodwill.The email from [redacted] came on December 7 and Valerie J[redacted] responded on December 8 informing him someone would get back to him by the end of the week, so it's a little unfair to state "she doesn't care" since she got back to him the very next day. We also got back to him before the end of the week, on December 10 and he responded by email on that same day (see attached). We arranged for the technician to contact [redacted] and they have tried several times to reach him but his voicemail is not set up, so they couldn't leave a message. I emailed [redacted] on December 15th and informed him of the technician trying to set up a service call and he responded that afternoon providing us with an alternate number. Unfortunately, the Revdex.com complaint was overlooked and just given to me this afternoon, December 15th and we were quite surprised since we had been communicating with him, even as late as this morning.
We are now just waiting on [redacted] to confirm a dare and time to take care of any repairs that we can. Again, according to the terms, we would not be liable since everything was signed off as received in good condition but we are going above and beyond for [redacted],
Sincerely,
Steve J

I hired this company on June 27th for my move on July 15th. The move estimate was $872.10, the actual cost was $1,182.60, $310.50 over what was quoted. The increased cost is do to deliberate unethical practices from the company. On July 14th 3 men were to show up and pack my items at 9:00AM. They arrived at 9:45 and the lead guy announced he had to leave at 12:45 to go to child support court. After Aaron left the other two left packing less than 50% of my items. On the day of the move they were to arrive at 9:00AM, I had emphasized to the company at my new placed I only had the elevator reserved between 9:00AM-1:00PM. They did not finish packing until 2:00PM. They took their time, they did not have enough materials, and they were totally unprofessional. I called the office to complain and one of the movers approached me and said " I heard you are complaining an effort to intimidate me which did not work. my moved day was scheduled for 3.5 hours, it took them 8:00. Without asking Aaron connected his phone to my Bluetooth and blasted rap music. They did not properly wrap my furniture and left it dirty. When they first arrived Aaron asked for a tip, I said a tip is contingent on excellence performance, he went into what amounts other people have given him, and he told me customers who give them problems they just drop their items in their houses and leave. I have moved several times across the country and never encountered such unprofessionalism and lack of care for my items. They either broke or stole a very expensive vase, I called Aaron and asked about it and he was dismissive and rude, I called the company and filed a complaint, they ensured me they would locate it and follow-up with me, I have not heard from them in a week. I read other YELP reviewed on this company and see this is their common practice, my error was not reading the reviews before hiring them. On the invoice they charged me $75.00 for packing paper, they wrapped items unnecessarily in 20 sheets of wrapping paper in order to charge in excess. I requested one truck and three men, they showed up with four and asked me if I would pay I said no. They were late, and had to pack four additional hours since they did not do it the day before and charged me 1.5 hours in overtime which is $142.00. If they had packed the day prior as agreed to, on move day they would have only had to move the items out within the 3.5 agreed hours and not 8 hours. They also insisted I let them write my credit card number and exp. date on the invoice which I insisted I would not allow, they called the office and the manager told them to tell me it was the only way it could be done. When I refused they took the card number over the phone. This company and its practices are unethical, the movers are unprofessional and they should not be accredited by the Revdex.com, just read the Y[redacted] reviews and see t he many similar bad experiences of customers.

July 12, 2016   SVJ Moving & Storage                                                                      ...

                              [redacted]                                                                                                     Glenside, Pa.  [redacted] The Revdex.com[redacted] 1411 K Street NW, 10th Floor Washington, D.C. 20005   Re:  ID #[redacted] Customer name: [redacted] This customer was scheduled for an afternoon move and we always tell our customers that the mover’s will get to them once they complete their first move, the crew will call them with an ETA.  We make that very clear when it’s an afternoon move and the customer has the choice to book with us or not, armed with that knowledge. We could not have been 3.5 hours late when no time was given to [redacted] at the time he booked his move with us. We have no notations about an elevator time frame or we could have possibly arranged for another crew to come, if the crew assigned to [redacted] was running behind.  As [redacted] was aware, the move is based on time and we only charge for the actual time it takes to complete the move.  We were informed by the moving crew that [redacted] had more items than he initially told us he had, which of course will increase the moving time.  Also, the elevator was small, so once the crew saw that, they immediately let [redacted] know that it would probably take more than 3 hours to complete the move, because they couldn’t move many items at one time.  Our guys are pretty efficient and fast and it actually took a little more than 5 hours to complete the move but he was only charged for 5 hours.  The crew also informed us that the shared elevator was not a factor in the extra time it took to do the move. [redacted] signed off that everything was received in good condition, the crew worked hard and successfully completed his move; therefore no refund is due. Regards, Steven J[redacted]

We are faxing the response with attachments to you.

October 1, 2015In response to the first paragraph•We do not give exact times for arrival, we give all customers a 2 hour window which is an estimated time only and we inform them at the time of booking with...

us.Response to second paragraph•The item list that was provided by the customer would have only taken up half of any of our trucks.•If all the items didn't fit on the truck it's because the customer had a lot more items than they thought they had or told us about,•Despite that fact, the move was done in the estimated time, it was not 2 hours more than the estimate. It was estimated at 4 hours and it took them 4 hours (see attached), even though there were more items than anticipated.Response to third paragraph•When the crew stop for a break or lunch it is not charged to the customer.Response to fourth paragraph•If the situation was as described by the customer, we would think at some point that would have been mentioned since it appears it was intolerable to the customer, yet he only wanted to flood social media with the additional alleged complaints. The only mention was of the TV being broken, (see attached)Response to fifth & sixth paragraphs•Unfortunately, it's difficult to determine if the movers caused the damage or if it was caused after they left, which of course has happened many times with others when setting up and rearranging items after a move. We were willing to allow the Terms of Agreement to be utilized, even though the receipt was signed off that everything was received in good condition by [redacted].•Our records show that we received a call on July 6, 2015 and also received the pictures of the TV on July 6th also, not the day after the move as [redacted] states, but 3 days later.•We spoke with [redacted] several times and also corresponded by email, (see attached)•[redacted] sent a fax on July 7th and we responded by email the same day reiterating the policy.•The claim form was sent out on July 8th (see attached email), not weeks later as claimed by [redacted].• We have received several threatening emails from the customer referring to his plans to not stop until he "bankrupts" us.Response to paragraph seven•We mailed the check to [redacted] and he was aware of what the terms of agreement stated, which he signed off on agreeing to the terms (see attached), so the amount received should have been no surprise and it was also mentioned in a previous email sent to him. (see attached)Response to last paragraph•We do not agree with [redacted]'s assessment of Valerie J[redacted] having a "nasty attitude" and sad to say, also disagree that [redacted] was "polite".
Please note the following information:Our Terms of Agreement state the following:"If you sustain a loss or damage to your goods, you are protected only up to but not exceeding 60 cents per pound, per article. If you desire protection greater than 60 cents per pound, per article, you may secure increased coverage by paying a higher tariff rate applicable to the coverage you desire. You may also protect yourself to the full valuation of your goods by taking out a policy of transit insurance with an insurance agent."[redacted] did neither of those options, he agreed to the terms and he also signed off that everything was received in good condition.Even though there was no damage notes written on the receipt, we were willing to compensate him according to our terms. There was no visible damage to the TV when the movers left and we are not responsible for the internal workings.Even if [redacted] had purchased additional insurance coverage, which is $6.00 per pound instead of the standard moving rate insurance of 60 cents per pound, it would still not be enough to satisfy him, unless he had secured additional insurance from an insurance agent. Please know that we sincerely regret that he is unhappy and even though no one is perfect, we get countless written positive responses from our customers.
Sincerely,
Steven J
Owner

December 16, 2015We are sincerely sorry that [redacted] was not satisfied with his rove, which we expressed to him by email on December 10, 2015 (see attached). When our customer's book with us, we verbally tell them that the arrival time is an...

estimate and when we send them the estimate it clearly states that the arrival time is an estimate only as we cannot predict traffic patterns (see attached). We also ask them to read over the Order and send us an email stating they agree to and confirm the move, which he did (see attached). Our terms state that damages need to be noted on the delivery receipt (see attached) and even though the receipt was signed that everything was received in good condition (see attached), we were going to take care of the damages that [redacted] mentioned in his email (see attached) as a gesture of goodwill.The email from [redacted] came on December 7 and Valerie J[redacted] responded on December 8 informing him someone would get back to him by the end of the week, so it's a little unfair to state "she doesn't care" since she got back to him the very next day. We also got back to him before the end of the week, on December 10 and he responded by email on that same day (see attached). We arranged for the technician to contact [redacted] and they have tried several times to reach him but his voicemail is not set up, so they couldn't leave a message. I emailed [redacted] on December 15th and informed him of the technician trying to set up a service call and he responded that afternoon providing us with an alternate number. Unfortunately, the Revdex.com complaint was overlooked and just given to me this afternoon, December 15th and we were quite surprised since we had been communicating with him, even as late as this morning.We are now just waiting on [redacted] to confirm a dare and time to take care of any repairs that we can. Again, according to the terms, we would not be liable since everything was signed off as received in good condition but we are going above and beyond for [redacted],Sincerely,Steve J

Our family was extremely satisfied with the moving services. Our moving estimate had been very accurate and reasonable. The work was done in a timely manner, they did not leave a scratch on the walls or a footstep on the carpets (it was a rainy day).

October 1, 2015In response to the first paragraph•We do not give exact times for arrival, we give all customers a 2 hour window which is an estimated time only and we inform them at the time of booking with us.Response to second paragraph•The item list that was provided by the customer would have...

only taken up half of any of our trucks.•If all the items didn't fit on the truck it's because the customer had a lot more items than they thought they had or told us about,•Despite that fact, the move was done in the estimated time, it was not 2 hours more than the estimate. It was estimated at 4 hours and it took them 4 hours (see attached), even though there were more items than anticipated.Response to third paragraph•When the crew stop for a break or lunch it is not charged to the customer.Response to fourth paragraph•If the situation was as described by the customer, we would think at some point that would have been mentioned since it appears it was intolerable to the customer, yet he only wanted to flood social media with the additional alleged complaints. The only mention was of the TV being broken, (see attached)Response to fifth & sixth paragraphs•Unfortunately, it's difficult to determine if the movers caused the damage or if it was caused after they left, which of course has happened many times with others when setting up and rearranging items after a move. We were willing to allow the Terms of Agreement to be utilized, even though the receipt was signed off that everything was received in good condition by [redacted].•Our records show that we received a call on July 6, 2015 and also received the pictures of the TV on July 6th also, not the day after the move as [redacted] states, but 3 days later.•We spoke with [redacted] several times and also corresponded by email, (see attached)•[redacted] sent a fax on July 7th and we responded by email the same day reiterating the policy.•The claim form was sent out on July 8th (see attached email), not weeks later as claimed by [redacted].• We have received several threatening emails from the customer referring to his plans to not stop until he "bankrupts" us.Response to paragraph seven•We mailed the check to [redacted] and he was aware of what the terms of agreement stated, which he signed off on agreeing to the terms (see attached), so the amount received should have been no surprise and it was also mentioned in a previous email sent to him. (see attached)Response to last paragraph•We do not agree with [redacted]'s assessment of Valerie J[redacted] having a "nasty attitude" and sad to say, also disagree that [redacted] was "polite".Please note the following information:Our Terms of Agreement state the following:"If you sustain a loss or damage to your goods, you are protected only up to but not exceeding 60 cents per pound, per article. If you desire protection greater than 60 cents per pound, per article, you may secure increased coverage by paying a higher tariff rate applicable to the coverage you desire. You may also protect yourself to the full valuation of your goods by taking out a policy of transit insurance with an insurance agent."[redacted] did neither of those options, he agreed to the terms and he also signed off that everything was received in good condition.Even though there was no damage notes written on the receipt, we were willing to compensate him according to our terms. There was no visible damage to the TV when the movers left and we are not responsible for the internal workings.Even if [redacted] had purchased additional insurance coverage, which is $6.00 per pound instead of the standard moving rate insurance of 60 cents per pound, it would still not be enough to satisfy him, unless he had secured additional insurance from an insurance agent. Please know that we sincerely regret that he is unhappy and even though no one is perfect, we get countless written positive responses from our customers.Sincerely,Steven JOwner

Review: Well last sept 28th, 2013 I set a move date, issued a deposit 30 days prior to move date!

Pick up time was set for 9 :00 am

SVJ moving & storage {[redacted]} called and said that there was a previous job that friday, that was not complete.

So my move time would have be pushed back a hour, however the movers did not show until 3 1/2 hours later.

And when movers show up, with attitude......and after loading up my furniture, the crew decided to pull over for lunch!

Mean while i'm paying these guys by the hour to move my belongings.Desired Settlement: Deposit check..........of $110.00

Business

Response:

SVJ

Moving & Storage

[redacted]

[redacted]

July

3, 2014

Revdex.com

1411 K Street, NW

Washington, D.C. 20005

Re:

ID #[redacted]

Customer name: [redacted]

Dear **. [redacted],

The above customer scheduled a move with

us for moving on September 28, 2013 and at that time we gave him an

"estimated" arrival time of between 9 and 11am. Unfortunately, when that day arrived there

were unplanned circumstances that occurred and we called the customer in the

morning informing him that his move would be pushed back to the afternoon time

slot.

Due to the original estimate being

changed, with notice, we sent 4 men instead of the 3 originally scheduled, so

we could get the customers move taken care of even more quickly. We did notice after his move, that there was an error in calculation,

therefore, we refunded that amount on September 30th, 2013 and also gave **.

[redacted] a 10% discount at that time. We do not charge the customers for the time

the crew stops to take lunch, so **. [redacted] can be assured he was not charged

for that time.

We completed the customers move in a

timely fashion, albeit to him it was later than he expected, the job was done,

and the customer should not expect to get a free move because the arrival time

wasn't to his satisfaction. The customer

alleged that we had damaged his sofa and loveseat, which we took care of

anyway, by paying a leather company to go to his home and repair the damage.

Again, it is unreasonable for the

customer to want to get the move done without cost and therefore, a total

refund is not due. Besides the fact, as stated above, we have already

compensated him with a discount of his charges.

Sincerely,

Review: I hired SVJ to move me on 11-3-13. They finished their move and told me they could not move my couch. They said it would not fit in the elevator and it was too heavy to take the stairs. My neighbors told the movers that there was a larger stairway that people used for furniture. There were 4 movers that would be adequate for the moving of the couch. The movers refused got very irate cursing out my new neighbor calling her an "F" this and "F" that. They left the couch in the alley. I insisted they make a notation on the bill and it said "Couch to tall for elevator and stairway." When I went to my apartment I realized they did not take my pantry and left it at the old address. I called the company the next morning and spoke to [redacted]. She told me she could send the movers the next day but it would cost me $500. I said what are you kidding. She offered to reimburse me $47.50 , 1/2 hour that she felt they spent trying to move the couch in the elevator. The couch was destroyed in the elements from rodents and dampness. It cost me $50 to have it moved. I spoke to another employee named [redacted]. She said she would talk to her supervisor and would call me 11/13/13. I tried to call [redacted] and was told she was busy. I spoke to [redacted] who now said she was a supervisor. She said I refused to have them come back the following day for an additional $500. When I asked to speak to her supervisor she said I could call the next day between 9am-10am and talk to [redacted].Desired Settlement: I feel they are responsible for damaging my couch and replacement, $50 removal fee, and replacement of my pantry. The couch was not new so a fare depreciated value of $100 and $35 for replacement of pantry. Total of $185 would in my opinion would be fair.

Business

Response:

To: [redacted]

We have addressed the concerns of the customers complaint and have refunded her charge card in the amount she requested of $185. (see attached) This is not a normal occurrence for us to get this type of complaint and the young man in question has been fired. Please see the email below the line, that was sent to the customer and she has acknowledged and accepted receipt of the email, also shown below.

Regards,

________________________________________________________________________________...⇄ />
(email sent to customer on 11/22)

[redacted],

My wife and I used SVJ recently on July 3rd, 2015. Although they were scheduled for 2pm we received a call stating they would arrive at noon. So we altered our plans to accomidate and then they were 2 hours late. They arrived with 4 people instead of the quoted 3, however none of them were experienced and arrive in a truck way too small to fit our stuff. After finishing the first of two locations to pick up items they needed to stop at a Wawa for drinks. I am not opposed to that, but it took longer than 45 minutes. At the second location, they needed to empty and repack the entire truck a second time and ultimately were only able to fit 60% of what we needed moved. Finally after overruning another two hours and an extra $250 cash expense they destroyed my top of the line 64" HDTV. This is when things went from bad to worse. I was greeted with extreme hostility and significant delays in processing my claim. Then after 1 month and 4 days they wanted to reimburse me $62.40 for a $4500 television. I explained that this was unnacepable but I was willing to compromise on a fair amount. After two weeks of no response and even two emails stating my patience was wearing thin, they said they would send me a check but did not state an amount. I just recieved that check and in an unimaginable show of arrogance and an extreme insult the check was for $62.40 and stated "Payment in full for TV damage Claim Closed".
I would not reccomend SVJ for any services or any "Platinum" related company for that matter. (Their correspondance and website say they are "A Platinum company" which I assume is a parent corporation, but I can not find any legal corporation registered in the state with that name or dba).
I would reccomend to avoid them at all costs.