S.W. Scheipeter Construction

6/29/15
I apologize this is the first response from my company. Unfortunately we have no record of the the first notice sent to us by the Revdex.com informing us of this complaint.
This complaint was just brought to our attention three days ago. However, since it was first filed back on 5/29 I have...

met with the client to review the outstanding issues with title company and remaining warranty items. We have been in communication with the title company to finalize the clients account and been onsite to determine next steps in fixing the remaining warranty items. All of this while having no idea the client had filed this complaint.
In preparation of submitting this response, It is clear to me a contributing factor to the confusion and miscommunication is our bookkeeper, having handled the disbursements with title company, resigned in January leaving our office manager with the task of answering final questions from the client with no previous experience in handling disbursements from a title company.
Had we not had the change in office personal, I think this would of been cleared up sooner. I can understand the clients frustration with the closing out of disbursements, but there was information withheld from us that would of in turn made things easier. As far as the other complaints, I think there is plenty of documentation and physical evidence that will support due diligence and competency by this company. While we are not perfect; honesty, quality craftsmanship, and professionalism are the foundation of this company.
So I do hope this can be resolved and put behind both parties.
In response, I propose a timeline of events that will start on the date of our Job Release/Walk Through meeting. This is a scheduled meeting to walk through completed project with the owners reviewing the completed project and create a list of any items yet to be completed. These items are typically minor.
Present for the Job Release/Walk Through meeting were female client, Interior Designer from our company, and myself the President of company. Male client was not present at this meeting. There were no problems brought to our attention at time of meeting with client telling us they were very happy with the project.
2/6/2015 Job Release Walk Through Meeting
2/9/2015 "Punchlist" of items was sent to company Project Manager
3/5/15 "Punchlist" items were completed by company Project Manager
4/21/15 Client requested information regarding Title Company
4/22-23/15 Company Office Manager contacted Title Company
4/26/15 Client followed up looking for information regarding Title Company
4/27/15 Office Manager responded to client on status of Title Company
5/4/15 Client contacted me, company president, about a warranty issue with a window.
5/6/15 I, company president, responded to client on status of the issue, having already addressed the issue at time of "punchlist" work.
5/6/15 Client received a portion of the funds from Title company they had inquired about back on 4/26/15, leaving a balance of @ 800.00. We were not aware the client received this money, which would of been fine with us as it was their money left over from the balance of our original contract and then change orders that had arisen during the project.
5/8/15 Client inquired again about status of funds and final lien waivers regarding Title company, but didn't notify us that he drew a portion of those funds.
5/13/15 Office Manager responded to Client's inquiry regarding final lien waivers based upon information she was given from Title Company. Nobody in our company, including our Office manager was aware client had received money from title company. An important item involving the title company is the lady who had handled the disbursements for our company throughout the entire project resigned in early January, so our Office Manager was filling in and trying to provide the information as best she could gather from title company.
5/20/15 Client sent an e-email demanding information from Title company.
5/29/15 Client files this complain with the Revdex.com.
6/2/15 Client sent me, company president, an e-mail regarding the window and that previous work hadn't completely fixed the problem.
6/4/15 I, company president, responded to client and suggested we find a time to meet in person.
6/7/15 Client responded with possible meeting times.
6/8/15 I, company president, responded to confirm a meeting date.
6/11/15 Client and I, company president, met in person to discuss Title company and balance of project left at Title company as well as the window issue, a remaining punch list item that needed follow up material, and a new issue that had arisen with the wood floors. He never mentioned during our meeting, anything to me about having withdrawn funds from the title company. I wasn't aware they had already drawn the majority of those dollars.
6/16/15 Client sent me, company president, an e-mail stating that he had signed a change order and would send check for sub soil conditions that he had previously refused to pay. We received payment within a few days.
6/16/15 I, company president, requested a photograph of the window from the exterior as we were trying to determine the cause and fix to the problem.
6/17/15 Client sent me, company president, an e-mail with questions and information regarding the unresolved Title company close out, yet neglected to let me know they had already received the majority of money from title company.
6/24/15 I, company president and two project managers that worked on project reviewed the information sent over by client and determined we would need to visit the site.
6/24/15 Sent client an e-mail letting them know we would visit site next day to measure
6/25/15 Project manager visited site to gather information needed to determine cause and fix for window.
6/29/15 Sent client an e-mail to let them know our project manager would contact them to schedule a time to fix the window issue.
I look forward to having this resolved as soon as is reasonably possible.
Regards,