I have been in communication with ***We spent over an hour on the phone with [redacted] over 4th of July weekendI notified him of the adjustment that would be needed on his press to resolve this issueHe claimed that he made the adjustment and it still didn’t work for himI then sent [redacted] a new swaging pin free of chargeI then offered to have him send me his brass that he was processing so that I could test itHe stated that he would send itHe never sent the brass and now he filed a complaint with the Revdex.com[redacted] did not purchase the swager from usHe purchased it from his local gun storeWe cannot refund his money as he did not buy it from usWe instructed him to return it to the store that he purchased it from for a refund if he didn’t want to send the brass to usHe didn’t do either[redacted] also stated that he only received one email from usI have attached all of the emails that we have sent to him trying to resolve this [redacted] is making claims which is not appreciated as we pride ourselves with our customer service.That being said, we would be willing to inspect and test his swager and if there are any parts that are defective, we are willing to replace the necessary parts free of charge as part of our warranty.Mark C [redacted] Swage It LLC
I have been in communication with ***We spent over an hour on the phone with [redacted] over 4th of July weekendI notified him of the adjustment that would be needed on his press to resolve this issueHe claimed that he made the adjustment and it still didn’t work for himI then sent [redacted] a new swaging pin free of chargeI then offered to have him send me his brass that he was processing so that I could test itHe stated that he would send itHe never sent the brass and now he filed a complaint with the Revdex.com[redacted] did not purchase the swager from usHe purchased it from his local gun storeWe cannot refund his money as he did not buy it from usWe instructed him to return it to the store that he purchased it from for a refund if he didn’t want to send the brass to usHe didn’t do either[redacted] also stated that he only received one email from usI have attached all of the emails that we have sent to him trying to resolve this [redacted] is making claims which is not appreciated as we pride ourselves with our customer service.That being said, we would be willing to inspect and test his swager and if there are any parts that are defective, we are willing to replace the necessary parts free of charge as part of our warranty.Mark C [redacted] Swage It LLC