Swags Galore, Inc.

*** -After speaking to our warehouse general manager in Pennsylvania, it appears there's been some miscommunication between the two of youThe emails we have on record from you between 8/- 8/indicate that our warehouse advised you that the *** Lace items were on backorder due to
the manufacturer suffering a shortage and failing to supply us in a timely fashion; our warehouse inquired as to whether you would like to receive all in-stock items immediately and then be shipped the balance of the order as soon as the products are restocked by the manufacturerAccording to the email string of communication, you did not indicate you wanted to cancel the order, or that you wanted partial shipment of what we did have on the shelf at the timeAccording to our warehouse, as of 9/1/we have not received a response to our last email from you, inquiring as to what you'd like to do regarding your order.Miscommunication regardless - we are expecting to get the *** Lace (the backordered items) back on the shelf by the end of next week; at which time we will absolutely ship your order out ASAP, as you are one of many awaiting this product to come back in stock due to the manufacturer causing such a long delay.Please let me know if you would like one of the following to occur, and I will see to it that it happens:Refund & Cancel your order in full immediatelyShip you the items we do have on the shelf right now, and ship the remainder of the order once it is back on the shelf, as soon as the manufacturer restocks usWait to ship the order until it can all ship together at once, after the manufacturer restocks usBest regards,Jim H***General Ops Mgr.Swags Galore Inc.800-439-x [email protected]

*** -The manufacturer of your products has responded and claims they shipped your product via UPS tracking number *** which went out this week; please advise if you would still like the order to be cancelled/refunded and I will get it taken care ofOur records
indicate you were notified of the backorder though we received no response as to cancellation of the order, etc, I apologize if there was any miscommunication on our staff's part.Best regards, Jim H***Swags Galore Inc.General Ops Mgr.###-###-####***

Thank you for your inquiry, your order was placed on 2/28/when we were currently closed. On Monday morning we read an email from the customer stating she would like to cancel the order. We cancelled the order at 8:49am and emailed the customer with a confirmation of the cancellation
soon after. We have documentation of the email sent if needed. Customer was contacted today as well and phone conversation ended on good terms

Revdex.com -We recently received a phone call and an email from *** *** which (clearly) was not resolvable to her satisfactionAs such, at the time of the call, since the product had not shipped (we had informed customer via email RE: product backorder 11/12) and the customer did not wish to
wait for the backorder to fill, her order was refunded in full 11/(*** transaction #***)Best regards,JH***Swags Galore Inc.***@swagsgalore.com*** * ***

Thank you for your inquiry, we have issued a full refund back to the customers card that was used for the purchased, a *** card ending in ***. We also did reply to the emails we received from the customerWill paste all the emails and refund info below
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Feb 4, 201612:52:PM|ProcessingCustomerNotification Not ApplicableRefunded amount of $onlineTransaction ID: "***"To
***@***.com
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Thank you for your inquiry, we have issued a full refund.
From: "[email protected]" To: [email protected] Sent: Thursday, February 4, 12:PMSubject: Swags Galore: Customer Question
Name: *** ***Email: ***@***.comReason for Contact: Order StatusMessage: I am disappointed with the service I am gettingI ordered curtains before Christmas recieved the wrong curtains, tried emailing and calling and I returned curtains with a note to get the right onesYou recieved the curtains back at the shop on Jan 9th I have nothing from youI ordered these back on 12- I would like a refund of as that was what you took for what I never recievedmy address is po box *** Waterville, Wa *** my phone is ###-###-#### email is ***@***.comThank you for your inquiry, below is your *** Tracking number
***
From: "[email protected]" To: [email protected] Sent: Friday, December 11, 9:PMSubject: Swags Galore: Customer Question
Name: *** ***Email: ***@***.comReason for Contact: Order StatusOrder Number: ***Message: I put in a order for Valances on Thursday Dec9th and got an conformation number of # ***They are for a Christmas present, I am worried something is wrong I have not had no email saying its on its way. Will you help me with my order pleaseThank you for your inquiry, below is a link to your tracking, it will be delivered to you today.
***
From: "[email protected]" To: [email protected] Sent: Tuesday, December 15, 8:PMSubject: Swags Galore: Customer Question
Name: *** ***Email: ***@***.comReason for Contact: OtherMessage: I have wrote letters now and have not had a response, I have put in an order and nothing is showing up, I would like to know what is going on with my order. My number is ###-###-####I would like to get someone to talk with me.Thank you *** ***

Revdex.com/*** *** -We are a bit confused as to the nature of this complaint; you were contacted at "***@***.com" on 11/24/with tracking information (the package was delivered 11/30/according to ***, tracking # ***) and the order has been completed in
full; please let me know if there is another issue with regard to the delivery/product and I'd be happy to assist.Best regards,JH***Swags Galore Inc.General Operations Manager###-###-####***@swagsgalore.com

*** *** -I apologize for any miscommunication; it looks like our ware had tried to reach out to you via email though it appears our emails either did not reach you or may have gone into your spam boxRegarding your order, the shipment was cancelled as we ran out of stock on the curtain
rods you ordered the day your order was placed; the manufacturer (*** Rods USA) has a re-stock shipment on it's way to us and it should arrive todayWe will have your order shipped ASAP as soon as the product is on our shelf today; If you'd like however I can immediately cancel & refund your order today.Best regards,Jim H***Swags Galore Inc.***@swagsgalore.com###-###-####

Revdex.com/*** *** -An email was sent on 11/3/by our receiving warehouse to you at "***@***.com" indicating you have a store credt of $on-file with us and ready for use at any timeI am sorry to hear you are unsatisfied with our return policy (
href="http://www.swagsgalore.com/return-policy.html">click here to view) however it is our company's policy and we unfortunately are unable to offer full refunds except in cases of defective items, or errors on our part in the delivery of the order. Please feel free to contact me directly at any time and I will be happy to assist you in using your store credit for any items at all that you'd like.Best regards,JH***General Operations ManagerSwags Galore Inc.###-###-####***@swagsgalore.com

Revdex.com/*** *** -We are slightly confused as the nature of this complaint, considering I personally have been in contact with *** *** very recently:- Email sent FROM JH*** TO ** *** (10/30/@ HRS CENTRAL) - Advised *** *** of further delay & backorder on Ombre
products due to the manufacturer (*** *** ***) suffering total product/property loss in a building fire recently- Email Rec'd FROM ** *** TO JH*** (11/1/@ HRS CENTRAL) - Recieved request from *** *** to issue partial refund and send exchange for 3x items per request, question regarding coupon codes- Email Sent FROM JH*** TO ** *** (11/3/@ HRS CENTRAL) - JH*** requested clarification on item specifics (color, qty, type) to be sent, clarification of items originally shipped back in exchange- As of 11/4/@ Central Time, Swags Galore has not received a response from *** *** regarding the disposition of her orderI personally have called and left messages to respond to the customer's calls however it has been very difficult getting ahold of her, and email is most often (we find) the best way to communicate with our customers.I am happy to issue a partial refund for the items returned, and happy to ship out the products requested for exchange, as soon as I can get a clarification on what the customer is requesting so that I can ensure she receives exactly what she wantsI apologize for any miscommunication, and I would greatly appreciate a response via email from *** *** to detail her request so that I can get her taken care ofI can attach copies of the original email traffic if desired.Best regards,Jim H***Swags Galore Inc.***@swagsgalore.com###-###-####

Ordered my Windsor Burgundy and got them in days! Really fast shipping and would defiantly recommend them

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I hope this will settle this saga Wish I had contacted you in June If I don't receive them in the next ten days you will hear from me again I left a voice mail message for MrH***, I think that was his name, stating I would accept the offer only if I receive them within this time limit, otherwise I want a refund Thanks so much for your swift response to my problem.Sincerely,
*** ***

This order has already been refunded in full (see attached refund transaction screenshot) per customer via email correspondence, we are unaware of the need for a Revdex.com complaint considering the communication via email which has been maintained.Best regards,J
H***@swagsgalore.com

***/Revdex.com -We have responded to each of your email communications in a timely fashion; I do apologize for the long backorder due to the manufacturer failing to meet demand (as you were advised many times) however per your request, a refund check was issued yesterday, 1/14/16, and is en
route to you.Best regards, JH***Swags Galore [email protected]

*** -According to our records, order #*** was for one *** ***, Lindnehurst NY, and it was delivered on 7/8/to the destination address via *** tracking #***.You spoke to our warehouse manager regarding the backorder delay roughly week ago, and on
8/you emailed us requesting a refund due to the long backorder waitOur warehouse reached out to you via phone and email (we have the emails on file) very recently and requested that you provide us your ***'s CVV code so that we can issue you a manual transaction refund (this is required unfortunately due to the age of the original transaction), and we have not been able to elicit a response from you. Once we have secured the CVV code to your card from you, we will immediately issue you a full refund of your order per your request.Best regards, Jim H***General Ops ManagerSwags Galore Inc.###-###-####***@swagsgalore.com

Revdex.com -Email correspondence with this customer (phone as well) have proven to be extremely difficult in terms of obtaining clear information on what she wants in exchange/refund/shipping/etc We've made exceptions to our published policy to begin with (we only offer a refund per policy
in case of product defect or order delivery error on our part). Our records indicate: Order *** Shipped & received in full by customer 9/24/( *** #***)Order *** Shipped & received in full by customer 9/30/(***#***) Customer initiated exchange request - Exchange departed 10/16/- Items req'd on exchange were on backorder status, manufacturer caused multiple delays of which customer was notified - customer was offered cancellation option multiple times via email & requested to wait for BO to fill - after customer became irate, refund was issued in full for this orderOrder *** was the order referenced during all email correspondence with the customer; the conversation became quite convoluted; due to the customer's irate nature we refunded Order #***Given that Swags Galore Incis interested only in A.) Providing customer satisfaction and B.) Resolving unsatisfied customer issues in the most reasonable manner possible, and given that obtaining clear communication from this customer has proven difficult (to be mild), we are happy to offer add'l refund monies, if they are owed, though our current records indicate they are not.Please detail the following in a clear and concise manner so that we can resolve this complaint - should we in fact owe add'l refund monies, we need to know, and we will issue the monies immediately:Order *** - What item(s) if any on this order were sent back for exchange? (detail Color, Quantity, and Type)?
Order *** - What item(s) if any on this order were sent back for exchange? (detail Color, Quantity, and Type)?With this information in-hand and clear, we will happily offer add'l refund monies should they be required.Best regards,JH***Swags Galore Inc.***@swagsgalore.com###-###-####

[redacted] -We did in fact receive your return and your account reflects a current store credit balance of $available to you for use at any time; we emailed you at
[redacted].net on 6/28/to advise you of this.I believe you and/or my warehouse manager Jim Cr[redacted] have spoken previously over the phone regarding your order; I apologize if there was any miscommunication however we did attempt to reach out to you and we'd be happy to apply your store credit to any future order at any time, simply contact me at your convenience!Best regards,Jim H[redacted] / Web
Operations Manager[redacted]@swagsgalore.comSwagsGalore.com Office: ###-###-####
Purdytown Turnpike, Lakeville PAwww.swagsgalore.com

According to our records this order was filled and shipped in full on 4/21/15, I do sincerely apologize for any failure to communicate on our end, however the order has been filled.[redacted] [redacted], delivered 4/21- J. H[redacted], Web Operations Manager

I found exactly what I was looking for in kitchen curtains. They were on sale at half price, but I would pay full price for this set if necessary. I received my order quickly (within a week! ) and everything was accurate.

From: [redacted] <[redacted].com>Date: Mon, Aug 10, 2015 at 12:16 PMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]"...

<[email protected]>the business refunded my credit card in full and I thank you for all your work.  [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: This company is lying about delivering the curtains to me. I never received my order from Swags Galore.  I live no where near Lindenhurst, New York which is located on Long Island in New York.  I made it perfectly clear  to their customer services representatives several times, that I now reside in South Amboy, New Jersey and they know this. I have sent them my address, and this was before my order was even sent.  I have spoken to a manager named James who sent me an e-mail promising me the curtains for free and a credit to my account but once again, empty promises from Swags Galore.
I have been given the run around since July 7, 2015 and I no longer want the items originally ordered. I originally paid $109.46 cents and was credited on July 17th the amount of $27.98 for the curtains that they no longer had in stock. They owe me $77.28 cents. I refuse to send this company any correspondence in regard to my credit card as  I no longer trust their motives. They know how to credit my account as they have done it prior on July 17th, 2015 when they stated that one of my curtains was no loner in stock and discontinued and I was credit $27.98.  I would settle for a check at this point or money order. Please help me so that I can get the money that is owed to me. I work very hard for my money, and I find it disconcerting to have to have to deal with a matter such as this.  Thank you for your kindness, understanding and assistance in this matter.
  
Regards,
[redacted]