Swags Galore

Please pass my comments to Swags Galore I did receive their email stating that $was credited back to my account Will I see this credit when I make a purchase? In the comments from Jim Herring, he stated that he believes that Jim Cr [redacted] and I have spoken via phone regarding my order I have never spoken to him nor have I received any communication from Swags Galore I believe what prompted the email from their webmaster to me on 7/1/was my intent to file the complaint with the Revdex.com if I did not receive a response It is very frustrating when no response is received to emails that I had sent prior to the one on 7/1/ And even more frustrating is to call the phone number and get the message that the number is no longer in service The correct number should be put on all websites, including the internet yellow pagesThe bottom line in all of this is that all companies that provide customer service should provide customer service If I would have received a message stating that it normally takes ten business days to process a return, then I would not have submitted my complaint to the Revdex.com Communication is key to all consumers I hope Swags Galore takes my comments seriously and will make necessary changes to their customer service department Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My address is as follows: [redacted] South Amboy, New Jersey [redacted] Please send my refund check to this address Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This company is lying about delivering the curtains to meI never received my order from Swags Galore I live no where near Lindenhurst, New York which is located on Long Island in New York I made it perfectly clear to their customer services representatives several times, that I now reside in South Amboy, New Jersey and they know thisI have sent them my address, and this was before my order was even sent I have spoken to a manager named James who sent me an e-mail promising me the curtains for free and a credit to my account but once again, empty promises from Swags Galore I have been given the run around since July 7, and I no longer want the items originally orderedI originally paid $cents and was credited on July 17th the amount of $for the curtains that they no longer had in stockThey owe me $centsI refuse to send this company any correspondence in regard to my credit card as I no longer trust their motivesThey know how to credit my account as they have done it prior on July 17th, when they stated that one of my curtains was no loner in stock and discontinued and I was credit $ I would settle for a check at this point or money orderPlease help me so that I can get the money that is owed to meI work very hard for my money, and I find it disconcerting to have to have to deal with a matter such as this Thank you for your kindness, understanding and assistance in this matter Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com - We are unclear as to the nature of this complaint; on 11/20, we responded to the first received email contact from the customer (and her voicemail that day as I recall) with an email requesting that she detail the items she would like to order with her store creditShe responded on 11/indicating the qty/type of the products she would like to order, we confirmed the SKUs, and the shipment has been approved and if I'm not mistaken, departed via [redacted] this past Monday Morning.Best regards,Jim H [redacted] / Web Operations Manager [redacted] @swagsgalore.comSwagsGalore.com Office: ( [redacted] , Lakeville PA

Revdex.com/ [redacted] -This order was refunded immediately upon receiving the cancellation request from [redacted] via email (see attached screenshot of issued refund transaction, 12/17)We consider this order closed/resolved in good faith as we have corresponded with the customer directly to address it in whatever way the customer desired - with regard to our advertising policies, we are unfortunately at the mercy of our suppliers/manufacturers (as are all retailers) and we cannot alter out advertising policy as such due to an unforseen manufacturer production shortage due to holiday rush traffic.Best regards,JH [redacted] Swags Galore Inc.###-###-#### [redacted] @swagsgalore.com

[redacted] -Due to our inability to fill your order in a timely fashion, and a lack of response from our attempts to communicate with you via email, your order was cancelled and refunded some time agoYour order was refunded in full via transaction # [redacted] on 9/10/We do apologize for any inconvenience this may have caused, however we consider it mandatory to refund our customers in cases where we cannot fill their order and also cannot make contact with them.Please feel free to place another order on the website or shoot me an email directly if you have any questions.Best regards,Jim H [redacted] General Operations ManagerSwags Galore Inc.###-###-#### [redacted] @swagsgalore.com

Revdex.com - Given the irate nature of the customer, the vaguely threatening emails we've received and the clear frustration on her part leading to very grave miscommunication - we see no alternative here but to refund the customer in the amount she has requested ($70.22) which was processed today (11/30/15) despite the customer possessing product which now is in her care at no cost to herselfWe deeply apologize for any miscommunication or inconvenience caused by this transaction, however the convoluted chain of emails and customer communication has been difficult at best and we feel this is an acceptable resolution by all accounts.Best regards,JH [redacted] Swags Galore Inc [redacted] @swagsgalore.com

RE: Complaint & Return Policy While Swags Galore recognizes the frustrations often caused by manufacturer backorders and discontinued products, in this particular instance there appears to have been a great deal of miscommunication between our corporation and the customerWhile we are not interested in assigning fault to anyone in particular for miscommunication, on our end our records indicate the customer desired an order cancellation and refund for her second order, given as we were unable to fill the orderAs such, we attempted to take the best course of action possible, by refunding the customer for items which we could not provide due to the manufacturer.It is our policy by default to rapidly refund a customer we are unable to fulfill in the case that they request a refund, or we are unable to contact them/get a response from themWe feel this is the right thing to do in either case, as the customer's money is theirs to do with as they please, not ours.With regard to the customer's complaint RE: our return policy period, for business reasons and otherwise, we find thirty days to be a reasonable and industry-standard period outside of which to restrict returns of any kind, per our policy as seen on our website (http://www.swagsgalore.com/return-policy.html) and included with our products when shipped to the customerAgain, we are not interested in any sort of back-and-forth he-said/she-said arguments with our customers and we feel we make every effort to satisfy our customers within reason, this particular customer became verbally combative via phone when advised of our return policy; as such the conversation was unable to proceed in a direction pleasing to the customer.Clearly, there was a misunderstanding with this customer, however neither the customer nor Swags Galore Incare in a position to substantively argue who said what to whom, when, and so forth - as such we conclude that we have done right by the customer in refunding her money due to inability to fill the item, and we also feel we are within reason in terms of enforcing our reasonable return policiesWe understand this is frustrating and inconvenient, however we ourselves are at the mercy of our suppliers & manufacturers from time to time, and as a retail business we are restricted to reasonable means of accommodation in the course of business which we have conducted rationally and properly.As such we do not feel we must make an exception to our industry-standard policy to issue this customer a refund/return out-of-period.Best regards,JH [redacted] Swags Galore Inc.###-###-####

Thank you for your inquiry, We are very sorry for the mix upWe are also sorry for the poor customer serviceWe had a team who was suppose to be handling it and I have let them go because of the poor qualityI have taken back overWe have issued a full refundWe will also send a return tag to you via email so you can send us the product back to us If you have any questions please contact me personally at ###-###-#### or my cell ###-###-####Refunded amount of $onlineTransaction ID: " [redacted] "

[redacted] -We most recently contacted you on 12/(voicemail, then email) to advise you that the [redacted] product line had recently been discontinued without prior announcement by the manufacturerWe offered to substitute for another product of your choosing and have something else shipped out ASAP, or cancel at your discretionWe've not received a response; please let me know if you'd like to cancel your order, or substitute for an in-stock item which I'd be happy to get out right away for you.Best regards,JH [redacted] Swags Galore Inc.###-###-#### [redacted] @swagsgalore.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me DUE to Limited choices, I have no recourse but to accept the REFUND of MY MONEY I Appriecate the intervention by Revdex.com without your help, this company would have kept on harrassing & Bulling ME I am NOT GETTING anything that I AM NOT ENTITLED TO If credit was issued on 11/ as they indicatedIT has NOT been rec'd by me yet again, Revdex.com thank you for your help Regards, [redacted] ***

Revdex.com -Both myself and our warehouse general manager have been in contact with this customer via email and phone, most recently by phone yesterdayUnfortunately the manufacturer short-shipped us and also went overdue on replenishing stock for these products which [redacted] ordered (she was informed of this via email)Yesterday [redacted] contacted us and made a number of threats, and appeared to be generally upsetWhile we had received [redacted] ***'s desired product for shipment in late Tuesday of this week and were prepared to ship it out yesterday, due to her demeanor over the phone (she demanded overnight shipping at our expense though the delay has been due to the product's manufacturer) and the impression that she could not be reasonably satisfied, I elected to refund her monies in full, which was completed yesterday at 12:US Central time, all funds having been issued back to her [redacted] card ending in ***.I regret we were not able to fill [redacted] ***'s order to her satisfaction by the date and time she had hoped, however we feel this is the most logical course of action given the nature of the issue.Best regards,Jim H [redacted] General Operations ManagerSwags Galore Inc.###-###-#### [redacted] @swagsgalore.com