Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I personally spoke with Mr [redacted] and his wife personally, Yes Mr [redacted] did drive along ways to our lot to purchase the chevy truckHowever, This was his choice to drive here, Because it was such a good deal on the truckHe asked my salesman [redacted] to walk around the truck and do a visual inspection of the vehicle before he drove hereHe stated to the customer there was a scratch on the front and one on the rear which Mr [redacted] acknowledgesHowever, He stated that he missed a few rock chips on the bottom of the doors on both sides from where the mud tires had made a few rock chipsI told Mr [redacted] that of course I wanted to save a deal and keep it together and I was sorry he felt miss led and that was never our intentI explained to him that I would repair the rock chips for him at no costAfter he said that was unacceptable, I explained to him that deposits to hold vehicles were non refundableWe took the truck off the market and explained to potential customers someone already put money to reserve itThe deposit is to hold the vehicle for him which is exactly what we did, not pending a visual inspectionThere is always some risk when you travel out of state to purchase a vehicleWe try to be as up front as possible, We sell a lot of vehicles out of state with a happy customer baseBut you always risk having a difference of opinion in a condition of a vehicleOnce I explained that it is posted throughout the dealership and is not company policy to refund deposits Mr [redacted] became very loud and brought his wife in, I also explained the entire situation to herAfter I explained we were not giving the deposit back she became very loud and insulting alsoMr [redacted] stated he was not leaving until he got his money backI then told him if they did not leave the premises that I would call Florence police department to escort them outAs for the comment from my employee I do apologizeHowever, Mr [redacted] s wife is who started that by going to a personal level to insult the salesman [redacted] by saying "your just a short little man with little man syndrome" to which he replied "Well your just a big woman" Again it was uncalled for and I do apologize for it going to that levelWe sold the vehicle Mr [redacted] was looking at a few days ago to a very nice customer who loves his new truck! What I will do for him is apply his $ [redacted] non refundable deposit to a vehicle of his choice if he chooses to do business with us in the future Thanks [redacted]
I have personally been working with Mrs***, We did a (62) point inspection on the car before we sold it and everything was in good working order She was concerned with how the door closed, So our shop did look at it and repair it at no cost to her The car was not smoking when it left or was sold, However shortly after she did notify my staff We arranged a time to get it back and look at it, We looked at it and sent it out to bmw for a second opinion Once they agreed with the diagnoses we picked the car up and performed the service at our shop to off set any additional cost to Mrs*** Her warranty she bought with the car did not cover the initial trouble so Swain Auto paid the difference to have her warranty upgraded to a better coverage at no additional cost to herMy shop also covered most of the repair costAfter she picked it up the car was running good she drove it out of town a few months later and it broke down Warranty companies do not pay for diagnostic time to see if they failed part is under warranty I have been flexible with Mrs [redacted] I offered to trade her out of her bmw for something that is on the lot now Unfortunately she wants a certain vehicle that I do not have in stock and I cant not special order her a vehicle the offer still stands that I will be more than willing to trader her out of her bmw into something else that is on the lot.thanks [redacted] Chandler Vice President Swain Automotive
My name is [redacted] , I am the General Manager here for Swain Automotive When she referenced the General Manager she was speaking about [redacted] my Sales Manager I am familiar with the deal, She originally inquired about a GMC Yukon sle we had in stock The she called on the first time sold the day they called on their way hereAt that time we showed her a white Tahoe we had in stock she didn't want white, days later we had a transport truck come in and it had the black Tahoe on it We immediately to let her know we had a new arrival, we let her know what equipment it had and that we were going to add leather to the vehicle, also put in fog lights that she insisted was a deal breaker if they were not done We told her that we would require a non refundable deposit to install the adds that she wanted and also agreed because of how fast we were selling those vehicles and didn't want to miss outShe was told by [redacted] the salesman and [redacted] the sales manager that the deposit is non refundable, it is listed in the offices and it is listed on our website that they are non refundable, I will gladly apply her deposit as a downpayment to any other vehicle on the lot she chooses to purchase thanks [redacted] General Manager
I am sorry you feel that way, You were supplied a loaner at one point but not the entire time no Also there is nothing anywhere on any paper work website so on and so forth that says it is a "certified used car" we do not certify cars here because we are not a franchise dealer I am sorry you feel that you bought a lemon but I feel at this point we have done more than most dealers would at this point it has not cost you any money all of the repairs have been paid by (swain) the warranty company and [redacted] I had an update yesterday after I replied to this email, They put a new head on the car which was also paid for at no expense to you again I understand your frustration but we have at this point done everything we can do to accommodate you even after you and your wife have told us you no longer want the car we still got it to the dealership for you worked with the service writers there and also made sure there was no cost to youI don't exactly understand what more I can do to help the situation bringing the car back is not and has never been an option that is between you and your finance company, But they are not in the business of taking cars back either I have offered to trade you out of that car and you said that was not an option either so I am not sure what more I can do for you at this point.thanks [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I personally spoke with Mr [redacted] and his wife personally, Yes Mr [redacted] did drive along ways to our lot to purchase the chevy truckHowever, This was his choice to drive here, Because it was such a good deal on the truckHe asked my salesman [redacted] to walk around the truck and do a visual inspection of the vehicle before he drove hereHe stated to the customer there was a scratch on the front and one on the rear which Mr [redacted] acknowledgesHowever, He stated that he missed a few rock chips on the bottom of the doors on both sides from where the mud tires had made a few rock chipsI told Mr [redacted] that of course I wanted to save a deal and keep it together and I was sorry he felt miss led and that was never our intentI explained to him that I would repair the rock chips for him at no costAfter he said that was unacceptable, I explained to him that deposits to hold vehicles were non refundableWe took the truck off the market and explained to potential customers someone already put money to reserve itThe deposit is to hold the vehicle for him which is exactly what we did, not pending a visual inspectionThere is always some risk when you travel out of state to purchase a vehicleWe try to be as up front as possible, We sell a lot of vehicles out of state with a happy customer baseBut you always risk having a difference of opinion in a condition of a vehicleOnce I explained that it is posted throughout the dealership and is not company policy to refund deposits Mr [redacted] became very loud and brought his wife in, I also explained the entire situation to herAfter I explained we were not giving the deposit back she became very loud and insulting alsoMr [redacted] stated he was not leaving until he got his money backI then told him if they did not leave the premises that I would call Florence police department to escort them outAs for the comment from my employee I do apologizeHowever, Mr [redacted] s wife is who started that by going to a personal level to insult the salesman [redacted] by saying "your just a short little man with little man syndrome" to which he replied "Well your just a big woman" Again it was uncalled for and I do apologize for it going to that levelWe sold the vehicle Mr [redacted] was looking at a few days ago to a very nice customer who loves his new truck! What I will do for him is apply his $ [redacted] non refundable deposit to a vehicle of his choice if he chooses to do business with us in the future Thanks [redacted]
I have personally been working with Mrs***, We did a (62) point inspection on the car before we sold it and everything was in good working order She was concerned with how the door closed, So our shop did look at it and repair it at no cost to her The car was not smoking when it left or was sold, However shortly after she did notify my staff We arranged a time to get it back and look at it, We looked at it and sent it out to bmw for a second opinion Once they agreed with the diagnoses we picked the car up and performed the service at our shop to off set any additional cost to Mrs*** Her warranty she bought with the car did not cover the initial trouble so Swain Auto paid the difference to have her warranty upgraded to a better coverage at no additional cost to herMy shop also covered most of the repair costAfter she picked it up the car was running good she drove it out of town a few months later and it broke down Warranty companies do not pay for diagnostic time to see if they failed part is under warranty I have been flexible with Mrs [redacted] I offered to trade her out of her bmw for something that is on the lot now Unfortunately she wants a certain vehicle that I do not have in stock and I cant not special order her a vehicle the offer still stands that I will be more than willing to trader her out of her bmw into something else that is on the lot.thanks [redacted] Chandler Vice President Swain Automotive
My name is [redacted] , I am the General Manager here for Swain Automotive When she referenced the General Manager she was speaking about [redacted] my Sales Manager I am familiar with the deal, She originally inquired about a GMC Yukon sle we had in stock The she called on the first time sold the day they called on their way hereAt that time we showed her a white Tahoe we had in stock she didn't want white, days later we had a transport truck come in and it had the black Tahoe on it We immediately to let her know we had a new arrival, we let her know what equipment it had and that we were going to add leather to the vehicle, also put in fog lights that she insisted was a deal breaker if they were not done We told her that we would require a non refundable deposit to install the adds that she wanted and also agreed because of how fast we were selling those vehicles and didn't want to miss outShe was told by [redacted] the salesman and [redacted] the sales manager that the deposit is non refundable, it is listed in the offices and it is listed on our website that they are non refundable, I will gladly apply her deposit as a downpayment to any other vehicle on the lot she chooses to purchase thanks [redacted] General Manager
I am sorry you feel that way, You were supplied a loaner at one point but not the entire time no Also there is nothing anywhere on any paper work website so on and so forth that says it is a "certified used car" we do not certify cars here because we are not a franchise dealer I am sorry you feel that you bought a lemon but I feel at this point we have done more than most dealers would at this point it has not cost you any money all of the repairs have been paid by (swain) the warranty company and [redacted] I had an update yesterday after I replied to this email, They put a new head on the car which was also paid for at no expense to you again I understand your frustration but we have at this point done everything we can do to accommodate you even after you and your wife have told us you no longer want the car we still got it to the dealership for you worked with the service writers there and also made sure there was no cost to youI don't exactly understand what more I can do to help the situation bringing the car back is not and has never been an option that is between you and your finance company, But they are not in the business of taking cars back either I have offered to trade you out of that car and you said that was not an option either so I am not sure what more I can do for you at this point.thanks [redacted]