Swango/Brainard Homes

We have scheduled a meeting at customers home on 7-15-to further discuss

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards, *** ***

Customer backed into door years after we installed, We do not accept responsibility for self inflicted damage.We have offered to perform repairs at cost as a compromise, however they want it free

Reviewed the clients warranty guideline'sValidated that the amount paid was accurate and just.Emailed the client a copy of receipt and scope of work performedExplained to client that we take customer service and satisfaction very serious and will review any coachable points with the
team.Ended conversation on a positive note with the clientAll questions answered and clarifiedPaperwork requested is sent

We have contacted *** *** and scheduled the service for today, which she requested.We believe she is acceptable and pleased with this arrangement

We have contacted [redacted] and have resolved the issue to her satisfaction.Thanks,Door Pro America

We have scheduled a meeting at customers home on 7-15-16 to further discuss.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] The complaint is not yet resolved, they are just scheduled for a first visit to inspect the subject garage door.Gary Villella