Swanty's Of Bullhead City

Re: Complaint ID ***, this is Swanty’s reply to this filed complaint. Thank you for the opportunity to respond to thiscomplaintI learned of Mr*** dissatisfaction with Swanty’s, when hechose to make some (anonymous, yet public) comments about Swanty’s costing him$4,We
at Swanty’s regard our reputation as a valuable asset, so Iimmediately inquired of Mr***, why he was making such claimsAfterlistening to his remarks, I subsequently performed an audit of his transactionso I could review with management what Swanty’s could do to improve ourcustomer relationships.Here is what I discovered and our position withMr***Note please the “timeline” as it is critical in regard to hisclaim; Mr*** took a period of days and multiple visits before buying acar from us:The May log shows Mr*** firstvisit to our storeHe did not buy at that time, but he was shown several models,and features were discussed at that timeBy the log-sheet, he was seeking alower paymentThis notation gives us an idea that his shopping was pricesensitiveAfter inquiring of *** *** and *** ***, (the salesmen he worked with)I understood Mr*** had made multiple visits to our storeTheir beliefand notes indicated that he likely was shopping and comparing with ourcompetitionAs well, there were several conversations over these days, inperson as well as on the telephone.During these visits, Mr*** was shown several vehicles, options and pricing foreach feature describedBefore the last visit, *** located a car he believedhe would like, but at this (next to last) visit, Mr*** was not yetprepared to make a decision.Before the last visit, June 2, Mr***had called *** *** at homeHe asked *** to come in early (*** off); as he wanted to buy a car on that day and wanted to be certain ***would be there.On June 3, it was Mr*** choiceto buy a Chrysler As is our process here, all of the installedfeatures of the car were shown to Mr***, as well as a complete disclosureof (price, trade allowance, applicable taxes and fees) for the vehicleThiswas explained to Mr*** and he signed the disclosure accepting the terms.After signing, Mr*** had additional questions regardingthe termsOur GSM, *** *** reviewed this again with him, as Swanty’salways prefers the customer fully understand the transactionAfter Mr***appeared to fully understand the disclosure, we continued the process ofdelivering the automobile to him and his wife.After June 24th, Mr*** has since spoken to *** ***, *** *** and myself, asking for someform of credit of $4,for a differential of value based upon (“Out the doorprice” from internet based references)He requested another ‘new car’, withadditional options at no additional cost to himWe do not feel this is areasonable request.Our policy at this store is to be a non-pressure storeWe understand that Mr.*** (today) feels he was given a ‘bad deal’ by this dealershipHowever,given the timeline and the repeated contact we had with Mr*** (of his ownvolition) prior to his purchase, we view his claim and accusations to becompletely without meritWe feel very badly for this and Swanty’s will usethis example, going forward, to assure we continue to communicate effectivelywith our customers and listen to their complaints in an effort to minimize thesame.
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***OperationsSwanty’s BullheadCity, Arizona

My husband and I decided this last Friday to start looking for a new carWe are making good money and the kids are all grown up now so we went to Swanty's in Bullhead since our family have purchased there before plus I have done business with the Swanty's in Kingman years agoWe were greeted by *** *** and I found him very rudeMy husband told him we don't want anything with leather seats because of the heat hereHis response was a sarcastic chuckle and said his own truck has leather seats and rolled his eyesWe did find a car we wanted but I just didn't feel rightWe went inside and started paper work and during the process of talking about how much I make a month he starts complaining about his job and pulls out pink slips to show us his commission amounts all about the two hundred rangeWhy is he showing this to me find a new job if your not happyMy husband could tell I wasn't happy and wanted to leaveWe did leave and went home to talkWe both loved the car so we went to our bank and got approved for a loanThey told us to bring in the paper work and they would write them a cashiers checkWe went back to Swanty's and *** had left for the dayI was so happy with our new sales person but he couldn't find our paper workHe put in a call to mark and we started new paper work including my husband on the loan this time since our bank worked it out to be better for us just to see if what they could offer*** called back and our new sales rep asked him on speaker phone where the paper work was and he replied its in the bottom drawer but don't bother those fkers can't qualify for anythingNo we did not stay and purchase to carToday they were still trying to purchase the car and I was speechlessI hope this gets back to *** or his son for this kind of business is unacceptableI'm a good person and I did nothing that day to make *** think of me as a ***! Sorry it was his words

Re: Complaint ID ***, this is Swanty’s reply to this filed complaint. Thank you for the opportunity to respond to thiscomplaintI learned of Mr*** dissatisfaction with Swanty’s, when hechose to make some (anonymous, yet public) comments about Swanty’s costing
him$4,We at Swanty’s regard our reputation as a valuable asset, so Iimmediately inquired of Mr***, why he was making such claimsAfterlistening to his remarks, I subsequently performed an audit of his transactionso I could review with management what Swanty’s could do to improve ourcustomer relationships.Here is what I discovered and our position withMr***Note please the “timeline” as it is critical in regard to hisclaim; Mr*** took a period of days and multiple visits before buying acar from us:The May log shows Mr*** firstvisit to our storeHe did not buy at that time, but he was shown several models,and features were discussed at that timeBy the log-sheet, he was seeking alower paymentThis notation gives us an idea that his shopping was pricesensitiveAfter inquiring of *** *** and *** ***, (the salesmen he worked with)I understood Mr*** had made multiple visits to our storeTheir beliefand notes indicated that he likely was shopping and comparing with ourcompetitionAs well, there were several conversations over these days, inperson as well as on the telephone.During these visits, Mr*** was shown several vehicles, options and pricing foreach feature describedBefore the last visit, *** located a car he believedhe would like, but at this (next to last) visit, Mr*** was not yetprepared to make a decision.Before the last visit, June 2, Mr***had called *** *** at homeHe asked *** to come in early (*** off); as he wanted to buy a car on that day and wanted to be certain ***would be there.On June 3, it was Mr*** choiceto buy a Chrysler As is our process here, all of the installedfeatures of the car were shown to Mr***, as well as a complete disclosureof (price, trade allowance, applicable taxes and fees) for the vehicleThiswas explained to Mr*** and he signed the disclosure accepting the terms.After signing, Mr*** had additional questions regardingthe termsOur GSM, *** *** reviewed this again with him, as Swanty’salways prefers the customer fully understand the transactionAfter Mr***appeared to fully understand the disclosure, we continued the process ofdelivering the automobile to him and his wife.After June 24th, Mr*** has since spoken to *** ***, *** *** and myself, asking for someform of credit of $4,for a differential of value based upon (“Out the doorprice” from internet based references)He requested another ‘new car’, withadditional options at no additional cost to himWe do not feel this is areasonable request.Our policy at this store is to be a non-pressure storeWe understand that Mr.*** (today) feels he was given a ‘bad deal’ by this dealershipHowever,given the timeline and the repeated contact we had with Mr*** (of his ownvolition) prior to his purchase, we view his claim and accusations to becompletely without meritWe feel very badly for this and Swanty’s will usethis example, going forward, to assure we continue to communicate effectivelywith our customers and listen to their complaints in an effort to minimize thesame.
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***OperationsSwanty’s BullheadCity, Arizona