Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated October 22, 2015. The complaint was filed by [redacted] and has a Revdex.com Complaint ID of [redacted]. Swappa reference: [redacted]The complaint states: "I purchased a Samsung galaxy note edge in mint...
condition. When it arrived I found it was not in mint condition... I contacted both swappa and [redacted]. [redacted] did there investigation to make the final judgment in the sellers favor."The buyer goes on to state that a "Desired Settlement" is "I am looking for the full refund of $500."We are sorry to see [redacted]'s complaint and his dissatisfaction with [redacted]'s decision not to force a refund. Unfortunately our company cannot effect [redacted]'s dispute resolution process. And because the buyer used [redacted] for payment they are subject to their policies for refunds.As Swappa is a marketplace connecting buyers and sellers Swappa did not sell [redacted] this phone and were are not a "middleman" party to the transaction. Swappa was not paid for the phone, so unfortunately cannot refund or reimburse the buyer.Again, we are disappointed to see [redacted]'s dissatisfaction, but the complaint should be filed against either [redacted] or the party that sold him the device, not against Swappa.Please let us know if you have further questions or anything else we can provide to consider this matter resolved. Thank you.Best regards,[redacted]Swappa, LLC
Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated October 22, 2015. The complaint was filed by [redacted] and has a Revdex.com Complaint ID of [redacted]. Swappa reference: [redacted]The complaint states: "I bought iphone from [redacted] through...
swappa. In the post, the seller claimed that he is the original or the phone, and that the phone is new, factory unlocked. all of this was not true..."We are sorry to see [redacted]'s complaint and his dissatisfaction with [redacted]. However, the buyer's very statement reveals why filing a complaint against Swappa in this situation is inappropriate. He did not buy a phone from Swappa; rather his complaint should be lodged against the seller.Stated: "swappa admitted that it was a mistake to post this phone, yet they did nothing to remedy this situation."Saying "swappa admitted that it was a mistake" is not accurate. The seller (who is not Swappa) admitted they made a mistake and worked to remedy the situation.Further Saying Swappa did nothing to remedy the situation is flatly untrue. Swappa provided timely support in the situation, provided a private forum for the buyer and seller to communicate, provided a rating system for the buyer to lodge a complaint, etc. We also refund our proceeds of the sale ($10).Stated: "Swappa deleted my warning comment to other customers about this seller."The buyer spam/commented on un-related listings on the site to flame the seller. This is a direct violation of our site's stated policies.The buyer goes on to state that a "Desired Settlement" is "refund of shipping cost($20) plus paying for loss caused by their fraud products ($50) for my blocked [redacted] account"As previously stated Swappa has already refunded 100% of the proceeds to us for the sale. Any further reimbursements beyond a refund would have to be requested from the seller who sold them the item.As Swappa is a marketplace connecting buyers and sellers Swappa did not sell the buyer the device and were are not a "middleman" party to the transaction. Swappa was not paid for the phone, so unfortunately cannot further refund or reimburse the buyer.Again, we are disappointed to see [redacted]'s dissatisfaction, but the complaint should be filed against he party that sold him the device, not against Swappa.Please let us know if you have further questions or anything else we can provide to consider this matter resolved. Thank you.Best regards,[redacted]Swappa, LLC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Sounds like this company is just bitter that I filled a complaint against them. Close this case please. If they want nothing to do with me because I filled a complaint against them, then I will gladly oblige. A company that acts this bitter is not worth dealing with.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The primary concern was ensuring that action was taken against the seller. While I completely disagree regarding the one year time frame - as this is the case of the seller selling something he didn't own and there is isn't any legal precedence for saying the seller has no responsibility after one year - I don't feel Swappa will remedy the situation.Nevertheless this is a missed opportunity by Swappa as this decision will end up costing them more than if they had agreed to cover this. I had a previous issue with an LG G3, and I gave Swappa the benefit of the doubt, and now this issue. Their business model is fundamentally dependent on sellers selling items that are stolen, financed and items that otherwise should not be sold.I've made three purchases on Swappa and two have had problems that Swappa has been unresponsive to help with. That's what I will let friends, family, coworkers, and everyone know.
Regards,
[redacted]
Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated October 22, 2015. The complaint was filed by [redacted] and has a Revdex.com Complaint ID of [redacted]. Swappa reference: [redacted]The complaint states: "I purchased a Samsung galaxy note edge in mint...
condition. When it arrived I found it was not in mint condition... I contacted both swappa and [redacted]. [redacted] did there investigation to make the final judgment in the sellers favor."The buyer goes on to state that a "Desired Settlement" is "I am looking for the full refund of $500."We are sorry to see [redacted]'s complaint and his dissatisfaction with [redacted]'s decision not to force a refund. Unfortunately our company cannot effect [redacted]'s dispute resolution process. And because the buyer used [redacted] for payment they are subject to their policies for refunds.As Swappa is a marketplace connecting buyers and sellers Swappa did not sell [redacted] this phone and were are not a "middleman" party to the transaction. Swappa was not paid for the phone, so unfortunately cannot refund or reimburse the buyer.Again, we are disappointed to see [redacted]'s dissatisfaction, but the complaint should be filed against either [redacted] or the party that sold him the device, not against Swappa.Please let us know if you have further questions or anything else we can provide to consider this matter resolved. Thank you.Best regards,[redacted]Swappa, LLC
Good day,Recently Swappa, LLC received notice from the Revdex.com of a complaint filed against our company dated October 22, 2015. The complaint was filed by [redacted] and has a Revdex.com Complaint ID of [redacted]. Swappa reference: [redacted]The complaint states: "I bought iphone from [redacted] through...
swappa. In the post, the seller claimed that he is the original or the phone, and that the phone is new, factory unlocked. all of this was not true..."We are sorry to see [redacted]'s complaint and his dissatisfaction with [redacted]. However, the buyer's very statement reveals why filing a complaint against Swappa in this situation is inappropriate. He did not buy a phone from Swappa; rather his complaint should be lodged against the seller.Stated: "swappa admitted that it was a mistake to post this phone, yet they did nothing to remedy this situation."Saying "swappa admitted that it was a mistake" is not accurate. The seller (who is not Swappa) admitted they made a mistake and worked to remedy the situation.Further Saying Swappa did nothing to remedy the situation is flatly untrue. Swappa provided timely support in the situation, provided a private forum for the buyer and seller to communicate, provided a rating system for the buyer to lodge a complaint, etc. We also refund our proceeds of the sale ($10).Stated: "Swappa deleted my warning comment to other customers about this seller."The buyer spam/commented on un-related listings on the site to flame the seller. This is a direct violation of our site's stated policies.The buyer goes on to state that a "Desired Settlement" is "refund of shipping cost($20) plus paying for loss caused by their fraud products ($50) for my blocked [redacted] account"As previously stated Swappa has already refunded 100% of the proceeds to us for the sale. Any further reimbursements beyond a refund would have to be requested from the seller who sold them the item.As Swappa is a marketplace connecting buyers and sellers Swappa did not sell the buyer the device and were are not a "middleman" party to the transaction. Swappa was not paid for the phone, so unfortunately cannot further refund or reimburse the buyer.Again, we are disappointed to see [redacted]'s dissatisfaction, but the complaint should be filed against he party that sold him the device, not against Swappa.Please let us know if you have further questions or anything else we can provide to consider this matter resolved. Thank you.Best regards,[redacted]Swappa, LLC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
Sounds like this company is just bitter that I filled a complaint against them. Close this case please. If they want nothing to do with me because I filled a complaint against them, then I will gladly oblige. A company that acts this bitter is not worth dealing with.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. The primary concern was ensuring that action was taken against the seller. While I completely disagree regarding the one year time frame - as this is the case of the seller selling something he didn't own and there is isn't any legal precedence for saying the seller has no responsibility after one year - I don't feel Swappa will remedy the situation.Nevertheless this is a missed opportunity by Swappa as this decision will end up costing them more than if they had agreed to cover this. I had a previous issue with an LG G3, and I gave Swappa the benefit of the doubt, and now this issue. Their business model is fundamentally dependent on sellers selling items that are stolen, financed and items that otherwise should not be sold.I've made three purchases on Swappa and two have had problems that Swappa has been unresponsive to help with. That's what I will let friends, family, coworkers, and everyone know.
Regards,
[redacted]