Swarovski North America Limited

The Swarovski online Outlet has recently sent an email with an advertisement of uptp 50% off on several products. One of the products (SLAKE DELUXE BRACELET, BEIGE) was showing the price of 19$ but when I tried to put it in the basket, it was about to charge me 48$.The same thing was happening with another product as well(SLAKE BRACELET, PURPLE-Advertised price 19$ but selling for 27$). I seeked help from the live chat but instead of helping me buy the product in that price, they immediately changed the website price to 48$, while I was still chatting with them.After changing the price, they tried to prove me a liar by claiming that the price was never 19$ and they will change the price to 19$, only if I have a photo proof, otherwise it will stay at 48$.The chat took place between 12pm-12:30 pm on 03/02/2020 with an operator named ***. If anyone checks their online activity, I can prove that they altered the website price (Most probably right after the operator started to inquire)and lied about the price.This kind of fraudulent behavior is not acceptable from a reputed company.On top of it, instead of accepting their fault, they tried to prove me a liar. It has caused a lot of mental stress to me. I want justice.

We placed order *** on Dec. 16th. It was supposedly shipped on the following day. The tracking information states it was delivered but we never received it. I have called several times, I have emailed 3 times, and I have left several messages with the company, even on their *** and I do not get a response at all. I get this is the holidays and they are busy but it's been two weeks with NO reply.

Bought a ring from the company and it broke the first time worn. Went to the store 2 weeks after it was bought to have it repaired. They said it could NOT be repaired. Called customer service they cannot repair and refuse to refund my money. Customer service did nothing but were extremely rude, told me they can't help too bad.

I purchased a set of earrings from Swarovski and they were defective. I exchanged them for another set of earrings and they were defective as well. I contacted the company to complain; however, they did not respond to my inquiry. I have all the supporting documents and the system allows for one upload. I can provide pictures and receipts. Please ask Swarovski to issue a full refund check for $40 and mail it to my address.

I bought 8 items on Swarovski online store on the 2019.3.19. the total amount is over 600 bucks, they promised to give free gifts to the order over 175 dollars. but I did not receive any gifts. I think this is not an individual problem because Swarovsk customer service lied to me they did not make a promise even after I give them my order screenshot as evidence .

I bought a myriad piece (thousands of dollars) from Swarovski. It is a long story, please bear with me to the end. I bought it from Guernsey on the Channel Islands and had it sent to Vancouver, Canada (where I live). It arrived broken. I immediately contacted Swarovski customer support. They said to take it to my local store and start the process there for repair or whatever. I had asked them repeatedly before I bought it if they had a guarantee on it and they said yes. I did not contact the shipper, my credit card company or anyone else as they were so reassuring.

This was last April. After a long series of emails and back and forth, including it being sent to Ontario to a repair centre (which could not repair it), the head of S. North American customer support, ***, contacted me. We have had months of various emails where she has been sympathetic and indicated various things they wanted to try. Eventually they wanted to send it to Europe (with me paying shipping) for repairs. I asked months ago about where in Europe so I could get an idea of how much it would cost and also if they had the crystals to repair it with (as it is now no longer available, I think). Finally I asked them about either returning it or replacing it (if they could). That is where it has been left with no response to even where I am supposed to send it. I was told by my local Revdex.com that I needed to contact the Revdex.com that the headquarters of Swarovski N.A. were in, which is Cranston, RI. Thanks

My husband bought a necklace for me and received 2 crystal bracelets as gifts in the *** building Swarovski Store. We live in FL and I was flying north for one day for an appointment and arranged to bring the necklace with all receipts back to the NY Store. They would not take it back because I didn’t have the two “free” bracelets - not realizing that they were a necessary part of the original sale. They did however assure me that I could return it at any other Swarovski store. When they gave me back the box they neglected to put the sales receipt in the box and only returned the gift receipt.
When we returned to FL my husband took the bracelets and the necklace to the store in Boca Raton. He was treated abominably. He explained the whole situation to the manager who said she didn’t care and it didn’t matter and we could not return it without the original receipt. It is a Sunday, and the NY store is closed. We will call them Monday and tell them to email us the receipt. However, we are not confident that anything will happen.
Both of us have never been treated that way by any business. We should have looked at all the many complaints on line and will never do business with Swarovski again.

Sales associate failed to disclose earrings are final sale even if the box is closed. I don't understand their final sale policy since they state on their website they don't accept returns of earrings for hygienic purposes. How do you explain to me that the sales representatives tell their customers they can try on their earrings (after they are sanitized). Lord knows how many people try them on. Yet, they don't accept returns.
On another note, nice products but cheaply made. Stones on necklaces always fall off even with the best of care.

My request is receive my SCS Loyalty Gift for 2017. I renewed my Swarovski membership in December 2017 for 3 years through the WaterTower store near my home. I understand that Swarovski was make no changes to their compute systems at that time. I have been asking for my 2017 gift for many months. I cannot get the 2017 gift now, b causevyheir compurtebaystem will not allow it. I have been told this by *** who has been wonderful and has escalated my request to senior management.
I do not understand how or why they can take my money for the membership and send me the 3018 gift but refuse to send me the 2017 gift and blame their computer systems.

I have been a very loyal customer of SWAROVSKI for many years. I have purchased for my collection countless pieces of jewelry, novelties and eyewear. I was always informed by SWAROVSKI employees when they accepted my money for a sale that I had a lifetime warranty on my SWAROVSKI pieces. After my surgery I went into one of the locations to drop off several pieces that needed to be repaired for missing stones only for the RUDE TONE manager to tell me that I must pay $50 per piece. After explaining to her what I was told about my warranty she raised her tone telling me thats over. And that they extended the warranty for the customers that were grandfathered. I told her that I never received any information via email/ phone/ or a letter in the mail. She stated that she’s the manager she don’t make the rules. She was so sarcastic and unpleasant. I left the store in disbelief of how I was treated. I WILL NEVER PATRONIZE SWAROVSKI AGAIN!

I visited the Century City store on January 30, 2018 to exchange an item I received as a gift. The associate stated that the item I was interested in would need to be shipped from another store and would be delivered by mid-week the following week. I left the item to be exchanged with the sales person and provided my contact and shipping information. I was not given a receipt for the transaction, but provided me with a business card with his name and reference number.
I contacted the store on February 27th and the SA insisted that the item had been shipped and that he would follow up and provide me with a tracking number. However I never received the item nor received a return phone call.
I called the store again on March 1 and spoke with a different Manager also promised a status update and a return phone call, but I did not receive any communication from her as well.
I have sent 2 communications to Swarovski customer service; I received an initial reply on 2/28 that they had contacted the local store and someone would be contacting me; yet I did not receive a phone call or email from anyone.
I contacted the store on 3/6 and the SA assured me the item was going to be shipped and I would be notified with the shipping info but never heard from the store. I contacted customer service again on 3/12/2018 and expect that I will not receive any response.
I am EXTREMELY disappointed at the service I have received and feel that I have been extremely flexible and understanding given the amount of time that it has taken to process this transaction. I should have been contacted as soon as it was confirmed that the item was shipped with the tracking information or if there were any issues that arose during the processing that may have caused this delay.
I should not have to contact the store as well as Swarovski Customer Service multiple times without a response.

I need help to get some resolution on my un-refunded transaction.

I have previously ordered 4 swarovski pens, way back in November 2017. Given that I want it to be delivered to a different address, swarovski customer service agent advised to cancel that order: ***, amount of $112.94. Accordingly, I made another transaction.

Unfortunately, swarovski have charged my account and after my bank's investigation, it is showing that the cancelled transaction is valid. That is not the case. I have reached out to swarovski customer service and they have confirmed that the aforementioned order was cancelled and that my card was not charged. That is not what my bank said. Swarovski customer service just say that I should not be billed, without actual resolution.

I bought a Swarovski necklace on a duty free shop on an Airline as a gift to my wife. After wearing it for a couple of days, she developed rashes on her neck. We have other Swarovski products, but this next happens before. Upon returning to the U.S., we took it to the shop and the sales rep told us that the necklace could be fake. We then contacted the corporate office and they said to send them a few pictures, which I did. They then confirmed the authenticity of the necklace stating that it is real. I emailed back stating the issues with the necklace because it causes allergic reactions when my wife wears it. Since then, I have emailed them a few times, but with no response. This is terrible customer service from a company like Swarovski and we will never ever buy from them again.

Swarovski online has the WORST customer service I've ever encountered. I purchased a bracelet set and in a few moths the magnetic clasp was no longer holding one of the bracelets. Since I was supposed to have warranty, I called customer service. They refused to give me a refund at first insisting on exchange. Then they didn't have products I was interested in in stock or the same bracelet that broke. After many calls they finally agreed to give me money back.
I mailed my broken bracelet and PAID for the shipping... And never got a refund. Two months later I received an email saying "sorry for the delay, we're sending your check shortly" - still no check. I called customer service twice, and the reps get lost in the problem.... When I ask to speak with a supervisor, they say "we don't have a supervisor."
Finally after many hours on hold any conversations with people who are not qualified to resolve a problem and waste a lot of my time talking over and over again the "history" I get an email "we're ready to send your check, please confirm the address" I send them the confirmation .... and it's been 3 weeks and STILL NO CHECK!!!!
6 month ago they were supposed to send me a refund and I still didn't get it.
It's simply unbelievable. I've never seen so unqualified customer service team... They might've just had answering machine saying "your problems are your problems, we don't give a st" The customer experience would be the same....
I'm beyond disappointed.
I will NEVER buy anything from SWAROVSKI ONLINE.

A Swarovski ring purchased at the Detroit airport delaminated/finish flaked off, and I sent it in for repair according to the directions provided by Swarovski. They received the ring, and on my original contact with them they said the ring was in stock and would be replaced. I still have copies of all the paperwork and they have not asked for any type of resubmission. They then sent me back a different ring that was the wrong size and worth less than one half what I paid. I contacted Swarovski customer service 4 times. They provide a different explanation each time, ranging from "they are investigating a thief in their repair department", to "we sent you the proper ring back", to "there is nothing we can do for you". This has been going on since the beginning of September. Each time I contact them they promise to call me back or e mail me. Not once have they done so. They refuse to put a supervisor on the phone. My original ring was their item number ***, FRESH: Ring Med Cry/Ros. Purchase price $149 plus tax. What they sent me back was their item number ***, Ring sml cry/czwh/ros 55. Purchase price $69.00 on their web site.

I bought a necklace for my birthday on June 4, 2017. The hook of this necklace was damaged after 10 days of wearing. I was very busy in the past 30 days of purchase. I found that I had already past the return policy (14 days only) and have to send for repair. I sent it to SWAROVSKI NORTH AMERICA LIMITED for repair in July and got returned with unchanged/unable to repair. I call the customer service again. A gentleman told me this was a mistake and asked me to send back for a replacement and refund me the shipping fee. However, I got no response any more after I shipped out on August 16. I called again and again and got similar answers saying that "I'll check the status and get back to you soon", BUT never happend!!! I called last week and today, Sept. 19, the phone # I called 1-*** seems out of service. I tried using different phones, but failed! Is SWAROVSKI NORTH AMERICA LIMITED a fraud? Did I lose my birthday gift totally? What a sad birthday experience! I'm so disappointed with Swarovski although I was a fan of it over 10 years! I want SWAROVSKI NORTH AMERICA LIMITED give me a total refund of the total price of the necklace plus shipping fee. Thank you so much for your help! I'm looking forward to hearing from you.

Best regards

I had to go to nyc since I evacuated my house do to huracane irma so I rented a *** and order a aniversary gift for my wife and now im stuck without no gift since I didn't receive it and can't afforded to orther anything else's

On 2/27/17 I went to the Swarovski Retail Ventures #*** store (*** Square mall, Indianapolis, IN) to repair a choker-style necklace (Item #3308901) with a magnetic clasp -- the magnet came out of its housing but was with the necklace. The necklace was sent to the Swarovski North America Ltd Repair Department (Repair #***). The item was returned to the store 3/20/17 stating that it could not be repaired. I was not notified that the item was present in the store until I called the Repair Dept in July 2017. I picked up the item on August 12th and was offered a $79 store credit (the value of the necklace). I declined the store credit because no other item interested me and I was more interested in gluing the magnet back into the clasp. When I returned home with the necklace, I discovered that the magnet was missing. On 9/1/17, I called the Repair Dept -- they referred me to the store. I called the #*** store and they stated that they could resend it to the repair department. Given how long this process has already taken, and inept the repair has been, I am reluctant to start this process again.

To: Swavroski Corporate Offices
My name is ***, I'm from PR. I'm a potential buyer in your store located in Mall of San Juan.
Today I'll try to buy an item in your web page but unfortunately don't have an option to ship to PR. I proceed to call customer service to verified the shipping information and the lady told me that didn't ship to PR. That's why I told her that I have a friend in NY that I'll try by the web page to place the order but the billing address of the method of payment is from PR and unfortunately It doest allow me neither.
The representative told me she can't help me with that. She can't place the order by phone and the only option she gave me was call the credit card provider and change the billing address! Immediately I ask to speak with a supervisor but the lady told me she was a supervisor. I can't believe the unprofessional way she speak to me! I buy a lot by internet and is the first time I heard a nonsense explanation.
Things like this, make loose clients and business!!!
I hope to hear a response from a VP or the President of the company.
Respectfully,
***
*** Enviado desde mi