Our standard posted tarp policy is no returns on opened tarpsIssues of repacking them, along with customers using them for a few days, then returning have cause this policyIf we do feel it is a legitimate return we charge a 15% restocking feeWe offer full refund on defective tarpsThe following details the interaction with the customer between my employees and myself1) Customer came in to buy a tarp 1, they pick out a size to cover their roof, they where very unsure if it was correct, we told them to check before opening2) They brought tarp back saying it was to big, they then purchased two tarps to cover their roofTarp and Tarp 3.Full refund, no stocking fee on tarp 3) They then brought tarp back saying after they got on the roof it had a tearWe gave them full credit for tarpUpon examination of tarp later it was obvious where the tear was that is was damaged while putting on the roof4) They then questioned the quality of these tarps, we encouraged them that these are the tarps all of our roofing contractor clientele use, they are heavy duty, but you can't drag them over sharp flashing on the roof5) They then brought back tarp 2, opened, wet, with the label destroyed to the point we could not see the tarp size on itWe charged our 15% restocking fee on this refundThe customer mentioned in the filed complaint that she was a regular customer and that she should not be treated in this fashionNone of my staff or myself have ever seen her or her husband beforeHer husband was very nice during the exchange and did not have a problem with the restocking feeWith honesty and truthfulness, [redacted] [redacted] Swasey's Hardware & Hobbies [redacted] [redacted] *** [redacted] M-F 9am-6pm, Sat 9am-5pm Enjoy your faith on Sunday!
This is the first claim I have ever made against a businessThe hole was not made by scraping over a roofAs I said, we unfolded it and there was a holeHow could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there againAgain, the size of the tarp was hand-written, not the label I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting usWe have told every single one of our friends not to shop at the storeAs a matter of fact, we recently had friends move here and they wondering where to go for a greenhouseThey saw Swaseys advertised and we immediately told them of our horrible experience Also, I have posted on [redacted] a few times concerning this awful experience Ironically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use themIt was a jokeMy husband and I have a new term: "That is so Swaseys" meaning anything that is crappySo now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the futureI wonder how many other claims that they have filed against other business? With Regards, [redacted]
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the futureI wonder how many other claims that they have filed against other business?
With Regards,
*** ***
Our standard posted tarp policy is no returns on opened tarpsIssues of repacking them, along with
customers using them for
a few days, then returning have cause this policyIf we do feel it is a legitimate return we charge a 15% restocking feeWe offer
full refund on defective tarpsThe following details the interaction with the customer between my employees and myself1) Customer came in to buy a tarp 1, they pick out a size to cover their roof, they where very unsure if it
was correct, we told them to check before opening2) They brought tarp back saying it was to big, they then purchased two tarps to cover their roofTarp and Tarp 3.Full refund, no stocking fee on tarp 3) They then brought tarp back saying after they got on the roof it had a tearWe gave them full credit for tarpUpon examination of tarp later it was obvious where the tear was that is was damaged while putting on the roof4) They then questioned the quality of these tarps, we encouraged them that these are the tarps all of our
roofing contractor clientele use, they are heavy duty, but you can't drag them over sharp flashing on the roof5) They then brought back tarp 2, opened, wet, with the label destroyed to the point we could not see the tarp size on itWe charged our 15% restocking fee on this refundThe customer mentioned in the filed complaint that she was a regular customer and that she should not be treated in this
fashionNone of my staff or myself have ever seen her or her husband beforeHer husband was very nice during the
exchange and did not have a problem with the restocking feeWith honesty and truthfulness,
*** ***
*** *** Swasey's Hardware & Hobbies 1** * *** *** ***
*** *** ** ***
*** M-F 9am-6pm, Sat 9am-5pm Enjoy your faith on Sunday!
This is the first claim I have ever made against a businessThe hole was not made by scraping over a roofAs I said, we unfolded it and there was a holeHow could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there againAgain, the size of the tarp was hand-written, not the label I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting usWe have told every single one of our friends not to shop at the storeAs a matter of fact, we recently had friends move here and they wondering where to go for a greenhouseThey saw Swaseys advertised and we immediately told them of our horrible experience Also, I have posted on *** a few times concerning this awful experience.
Ironically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use themIt was a jokeMy husband and I have a new term: "That is so Swaseys" meaning anything that is crappySo now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends
Our standard posted tarp policy is no returns on opened tarpsIssues of repacking them, along with customers using them for a few days, then returning have cause this policyIf we do feel it is a legitimate return we charge a 15% restocking feeWe offer full refund on defective tarpsThe following details the interaction with the customer between my employees and myself1) Customer came in to buy a tarp 1, they pick out a size to cover their roof, they where very unsure if it was correct, we told them to check before opening2) They brought tarp back saying it was to big, they then purchased two tarps to cover their roofTarp and Tarp 3.Full refund, no stocking fee on tarp 3) They then brought tarp back saying after they got on the roof it had a tearWe gave them full credit for tarpUpon examination of tarp later it was obvious where the tear was that is was damaged while putting on the roof4) They then questioned the quality of these tarps, we encouraged them that these are the tarps all of our roofing contractor clientele use, they are heavy duty, but you can't drag them over sharp flashing on the roof5) They then brought back tarp 2, opened, wet, with the label destroyed to the point we could not see the tarp size on itWe charged our 15% restocking fee on this refundThe customer mentioned in the filed complaint that she was a regular customer and that she should not be treated in this fashionNone of my staff or myself have ever seen her or her husband beforeHer husband was very nice during the exchange and did not have a problem with the restocking feeWith honesty and truthfulness, [redacted] [redacted] Swasey's Hardware & Hobbies [redacted] [redacted] *** [redacted] M-F 9am-6pm, Sat 9am-5pm Enjoy your faith on Sunday!
This is the first claim I have ever made against a businessThe hole was not made by scraping over a roofAs I said, we unfolded it and there was a holeHow could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there againAgain, the size of the tarp was hand-written, not the label I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting usWe have told every single one of our friends not to shop at the storeAs a matter of fact, we recently had friends move here and they wondering where to go for a greenhouseThey saw Swaseys advertised and we immediately told them of our horrible experience Also, I have posted on [redacted] a few times concerning this awful experience Ironically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use themIt was a jokeMy husband and I have a new term: "That is so Swaseys" meaning anything that is crappySo now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the futureI wonder how many other claims that they have filed against other business? With Regards, [redacted]
As mentioned in the first response, none of the staff or myself have ever seen the couple in our store before, the damage to the tarp was in a place that could be from dragging it over a sharp object, we do not sell tarps or any other items with hand written labels, we will refuse service to this person at anytime in the futureI wonder how many other claims that they have filed against other business?
With Regards,
*** ***
Our standard posted tarp policy is no returns on opened tarpsIssues of repacking them, along with
customers using them for
a few days, then returning have cause this policyIf we do feel it is a legitimate return we charge a 15% restocking feeWe offer
full refund on defective tarpsThe following details the interaction with the customer between my employees and myself1) Customer came in to buy a tarp 1, they pick out a size to cover their roof, they where very unsure if it
was correct, we told them to check before opening2) They brought tarp back saying it was to big, they then purchased two tarps to cover their roofTarp and Tarp 3.Full refund, no stocking fee on tarp 3) They then brought tarp back saying after they got on the roof it had a tearWe gave them full credit for tarpUpon examination of tarp later it was obvious where the tear was that is was damaged while putting on the roof4) They then questioned the quality of these tarps, we encouraged them that these are the tarps all of our
roofing contractor clientele use, they are heavy duty, but you can't drag them over sharp flashing on the roof5) They then brought back tarp 2, opened, wet, with the label destroyed to the point we could not see the tarp size on itWe charged our 15% restocking fee on this refundThe customer mentioned in the filed complaint that she was a regular customer and that she should not be treated in this
fashionNone of my staff or myself have ever seen her or her husband beforeHer husband was very nice during the
exchange and did not have a problem with the restocking feeWith honesty and truthfulness,
*** ***
*** *** Swasey's Hardware & Hobbies 1** * *** *** ***
*** *** ** ***
*** M-F 9am-6pm, Sat 9am-5pm Enjoy your faith on Sunday!
This is the first claim I have ever made against a businessThe hole was not made by scraping over a roofAs I said, we unfolded it and there was a holeHow could a thick tarp get a hole in it by dragging it over a smooth roof anyway? As for the claim my husband was not upset, he was extremely upset and stated as soon as we got into our truck that we will never return there againAgain, the size of the tarp was hand-written, not the label I am pretty sure that banning us from the business and not resolving this in some way is hurting their business more than it is hurting usWe have told every single one of our friends not to shop at the storeAs a matter of fact, we recently had friends move here and they wondering where to go for a greenhouseThey saw Swaseys advertised and we immediately told them of our horrible experience Also, I have posted on *** a few times concerning this awful experience.
Ironically, yesterday we opened a bag of zip-ties we bought from Swaseys and every single one of them broke when we tried to use themIt was a jokeMy husband and I have a new term: "That is so Swaseys" meaning anything that is crappySo now I will make a point of telling anyone I can not to shop at Swaseys, not just our friends