SwayD Shoes Reviews (%countItem)
I ordered a pair of shoes from Swayd on July 12, 2018. I received four emails that day confirming my order. Three weeks later, when the shoes had not arrived, I went back and reviewed those messages to find a tracking number. On the USPS website it said that the status was "Pre-Shipment", or in other words the label had been printed, but the shoes had not been sent. I contacted customer service at the email listed (***) and never got a response. The following Monday, I reached out to customer service via their website. I have reached out no less than 6 times since then, and still have not reached a resolution. First I was told "We'll check on your order and get back to you tomorrow" (twice). Then I was told that the shoes would ship the next day. Then that USPS lost the order, and now they were out of stock in the US, so they would ship from Europe. Then, that they no longer had the shoes at all, and that I could either get them in a different size, or I could get a refund. I asked for a refund. The Wholesale Account Manager, ***, requested my "credit card number and bank account number". I refused to provide them on the grounds that they should already have a debit card number from the order, and should use that. I should not have to provide both a credit card and a bank account number - that just sounds like a scam. If the product is listed as in stock on their site, but they found it was not in stock, then they shouldn't have sent a shipping confirmation. It also should not take over a month and multiple requests from me, for this type of issue to be resolved. They should have either not accepted my payment, or refunded it once they realized it was out of stock. Instead they waited until I noticed they'd never shipped the order, and only then offered a refund. They also should not request private bank information over unsecured email, but should work with their money management company (stripe) to deliver the refund.
I have reviewed the response made by the business in reference to complaint ID. The business finally sent a refund after six weeks, and I am ready to close the complaint.
However, if possible, I would like to see their Revdex.com ranking lowered as a result. It should not have taken so long for them to respond, and their customer service during the entire process was frankly terrible. Consumers should be informed that this company is unreliable, and that they may never receive items that they order.
I very much appreciate your involvement in this matter.