Complaint: [redacted]
I am rejecting this response because:I do not know how to be any more clear than this- SWBC provided information about their Budget Draft option in November or December 2014. My wife and I closed on our home in August 2014. [redacted] of SWBC informed us during the loan application process...during the Summer of 2014 that SWBC provides customers with a bi-weekly option. That point SWBC is making about providing documents regarding their Budget Draft process is irrelevant. We were told on multiple occasions prior to finalizing our loan, that SWBC offers a bi-weekly option. I fail to understand their response; yes, I have been informed of SWBC's Budget Draft procedures...IN DECEMBER 2014. Closing took place in August 2014 and the loan process began in June/July 2014. We should not have been told, during the summer of 2014, that SWBC provides a bi-weekly option when the do not. I find it unacceptable for SWBC's representative, [redacted], to not know her company's policies. Even more so, her supervisor, [redacted], was surprised to learn of SWBC's policies.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I do not know how to be any more clear than this- SWBC provided information about their Budget Draft option in November or December 2014. My wife and I closed on our home in August 2014. [redacted] of SWBC informed us during the loan application process...during the Summer of 2014 that SWBC provides customers with a bi-weekly option. That point SWBC is making about providing documents regarding their Budget Draft process is irrelevant. We were told on multiple occasions prior to finalizing our loan, that SWBC offers a bi-weekly option. I fail to understand their response; yes, I have been informed of SWBC's Budget Draft procedures...IN DECEMBER 2014. Closing took place in August 2014 and the loan process began in June/July 2014. We should not have been told, during the summer of 2014, that SWBC provides a bi-weekly option when the do not. I find it unacceptable for SWBC's representative, [redacted], to not know her company's policies. Even more so, her supervisor, [redacted], was surprised to learn of SWBC's policies.
Regards,
[redacted]