Sweat Fitness & Frames

Review: On March 4th 2013 I joined Sweat Fitness gym with their promotion of 30 free days for $1 and it was a no obligation contract as long as I called to cancel before the trial ended. I never used my gym membership; On April 1st, I contacted Sweat fitness and told them I wanted to cancel my gym membership trial, it was out of the way for me because I traveled and I never used the membership. [redacted], the representative stated that he would forward my information to his manager [redacted] and have her cancel my membership. In May of the month, I was charged a membership fee. I contacted [redacted] and they told me it would be $150 to cancel my contract. They told me that was in my contract if I didn't cancel. I told them I called the location and cancelled before the trial was up. They told me to talk to the manager to have her call [redacted] to confirm and cancel. I have been calling every 2 days since May 4th to speak with [redacted] and leaving messages. The staff tells me that they are emailing her and sending my messages and she will call me the same day and I still have not received a return call and I still be charged. When I initally signed up for the trial membership I had to sign documents electronically and I asked for a copy and they told me that it would be emailed to me. I have requested these documents several times and it still has not been emailed.Desired Settlement: I would like to be refunded for the one month that I was charged and I want this membership cancelled. I want for the manager to contact [redacted] and cancel my membership that I never used..

Review: I had a 20 something day free membership to Sweat Fitness and Frames. When I signed up for it I was under the impression that I could access all the Sweat Fitness locations. This was not the case when I tried to use my card elsewhere. Then, when I tried to call to cancel the membership once it had activated, I was told I had to be locked in for a full year. They refused to cancel my service even when I voiced my displeasure and stated that they will continue to charge me monthly. They essentially baited me into a membership under false pretenses.Desired Settlement: I would like to be refunded for the months that they charged me and I would like to put a formal complaint against there business. Upon further review and research, I noticed that many other clients were duped by the same advertising/marketing bait and switch strategy. They are luring people into there gym with false promises and I wish to have this reconciled

Review: In fall 2012, I had a membership with Sweat Fitness. It was a special promotion that ended up not being what the flyer stated. There were several problems with the billing back then, and cancellation was a challenge. However, that's not what I am writing about now. Today, October 31, 2013, I received a voice mail message from Sweat Fitness saying my account was in arrears and that I should call to correct immediately. I called, and when they checked my account, they said it was a mistake and I must have been left on the call list inadvertently. Even though they said they have removed me, because of my past experience with them, I am nervous that they will "inadvertently" report my name to some collection bureau, which could affect my credit history.Desired Settlement: I would like a written guarantee that my name and account information has not been given to a collection agency by mistake, and that they have absolutely removed me from any distribution lists they may still have (*ANY* sort of distribution list).

Mainly, however, this is for the Revdex.com's information. My experience with Sweat billing and publicity practices has been horrible.

Business

Response:

ID #[redacted]

I am the General Manager at Sv/eat Fitness and Frames. I received your complaint regarding the billing/collection issues. I am writing to you to guarantee that your name and information was not sent to a collection agency. I want to apologize for any confusion or inconvenience this may have caused you. I would like to offer you a Gift Certificate to bowl for FREE for up to four people. I have attached the gift certificate to this email so please print it out and bring it in whenever you would like.

If you need anything further please feel free to contact me at anytime.