The [redacted]'s purchased their vehicle from Willis Ford in 2014. In March of 2016, they brought their vehicle in for service to our company. We diagnosed the vehicle with a misfire caused from an Oxygen (O2) Sensor and Spark Plugs. We replaced the O2 Sensor at a charge to them. ...
They declined the Spark Plugs because they had purchased the Spark Plugs from Auto Zone and installed it themselves. We advised them that the code that existed after the O2 Sensor had been installed pointed to the Spark Plugs. We could fix the Spark Plugs but since they had the Spark Plugs purchased elsewhere, it would be an item that we would charge them for. Alternatively, they could take it back to Auto Zone. Those Spark Plugs were neither purchased at Willis Ford nor installed by us. In her complaint, she states in her last line that she fails to see the logic of our assessment. Willis Ford is sorry that the customer does not agree with our assessment but it is an assessment done by techs trained in the field of auto repair. We wish the [redacted]'s luck and hope that they can see this from our point of view as well. The Spark Plugs and the misfire caused by those plugs were not performed at our shop. We wish [redacted] well.Thanks.Willis Ford Service.
The [redacted]'s purchased their vehicle from Willis Ford in 2014. In March of 2016, they brought their vehicle in for service to our company. We diagnosed the vehicle with a misfire caused from an Oxygen (O2) Sensor and Spark Plugs. We replaced the O2 Sensor at a charge to them. ...
They declined the Spark Plugs because they had purchased the Spark Plugs from Auto Zone and installed it themselves. We advised them that the code that existed after the O2 Sensor had been installed pointed to the Spark Plugs. We could fix the Spark Plugs but since they had the Spark Plugs purchased elsewhere, it would be an item that we would charge them for. Alternatively, they could take it back to Auto Zone. Those Spark Plugs were neither purchased at Willis Ford nor installed by us. In her complaint, she states in her last line that she fails to see the logic of our assessment. Willis Ford is sorry that the customer does not agree with our assessment but it is an assessment done by techs trained in the field of auto repair. We wish the [redacted]'s luck and hope that they can see this from our point of view as well. The Spark Plugs and the misfire caused by those plugs were not performed at our shop. We wish [redacted] well.Thanks.Willis Ford Service.