Swedish Auto Werks

The owner of Swedish Auto Werks, ***, attempted to call Mr [redacted] on 10/6/at approximately 4:pm He spoke with his wife and asked her to have him call back As of this writing, we have not yet heard back from him It is unfortunate that Mr [redacted] did not attempt to contact us directly when he became unsatisfied with the service he received It is our sincere desire to come to an amicable settlement directly with our customer

The customer complaint states that the "repairs" failed the very next day after service Our published warranty policy covers all parts and labor for year or 12,miles from the date of service*** *** contacted us and we asked him to come in and we would resolve the issue at no
charge It was his choosing to take it to a different *** repair shop The valves leaking is unfortunate - however, we would have replaced the valves at no charge Sometimes we do run across defective parts We have attempted to contact *** *** to try and resolve his concerns, however he has not returned our call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

The owner of Swedish Auto Werks, [redacted], attempted to call Mr. [redacted] on 10/6/14 at approximately 4:00 pm.  He spoke with his wife and asked her to have him call back.  As of this writing, we have not yet heard back from him.  It is unfortunate that Mr. [redacted] did not attempt to contact...

us directly when he became unsatisfied with the service he received.  It is our sincere desire to come to an amicable settlement directly with our customer.

The customer complaint states that the "repairs" failed the very next day after service.  Our published warranty policy covers all parts and labor for 1 year or 12,000 miles from the date of service. [redacted] contacted us and we asked him to come in and we would resolve the issue at no...

charge.  It was his choosing to take it to a different [redacted] repair shop.   The valves leaking is unfortunate - however, we would have replaced the valves at no charge.  Sometimes we do run across defective parts.  We have attempted to contact [redacted] to try and resolve his concerns, however he has not returned our call.

This is by far the best automotive repair shop I have ever been to. They took the time to explain everything to me in detail and my actual cost was under the estimate I was given. I appreciate Steve and all of his help

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The owner of Swedish Auto Werks, [redacted], attempted to call Mr. [redacted] on 10/6/14 at approximately 4:00 pm.  He spoke with his wife and asked her to have him call back.  As of this writing, we have not yet heard back from him.  It is unfortunate that Mr. [redacted] did not attempt to contact...

us directly when he became unsatisfied with the service he received.  It is our sincere desire to come to an amicable settlement directly with our customer.

Review: I took my Volvo to Swedish auto to correct the valve timing and remove a check engine light. After several days and $400 plus dollars my Volvo was returned with the check engine light still on. I was told that additional mechanical and/or electrical repair would be necessary to remove the check engine light. I drove the car for some time off and on contacting Swedish auto for advise on how to proceed with the repair. Finally [redacted] at Swedish auto advised me to purchase a VVT solenoid at a price of $130. I had this part installed and it did not remove the check engine light. I went to several mechanic shops looking for a solution. I was sent to European Master Tech on Bell rd their 25 year master Volvo tech diagnosed my Volvo as being out of timing " which is the original issue " that I took the car to Swedish auto. The charge at Master Tech was $80. I returned the car to Swedish with this new information and was told it would be four days before they could work on my car. I took it in and left it for repair, my car was returned two days later, the repair was made. [redacted] at Swedish auto did not want to admit that my car was not repaired properly at the initial visit. He does not feel responsible for the $130 part that he advised me to purchase and made no offer to reimburse the $80 to diagnose the real problem with my Volvo.Desired Settlement: I would like Swedish auto to reimburse the $80 diagnostic cost from European Master Tech and buy from me the $130 VVT solenoid purchased at the Volvo dealership on Bell rd.

Business

Response:

The owner of Swedish Auto Werks, [redacted], attempted to call Mr. [redacted] on 10/6/14 at approximately 4:00 pm. He spoke with his wife and asked her to have him call back. As of this writing, we have not yet heard back from him. It is unfortunate that Mr. [redacted] did not attempt to contact us directly when he became unsatisfied with the service he received. It is our sincere desire to come to an amicable settlement directly with our customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I took my vehicle a [redacted] to have the Air Conditioning repaired. I was advised it was a pressure switch and in returned had the parts replaced at a total cost of $351.00 The repairs failed the very next day. When I took it to another certified Saab repair the valves they replaced had leaked a majority of the Freon out. I had the valves replaced at this new location in 10 minutes for a cost of $100 which included having the Freon refilled. After research this was not the cause of my issue and the proper computer equipment was used and isolated a different part. The control unit for the A/C.Desired Settlement: I would like a full refund as I will return the valves that leaked after replacement. I was taken advantage of due to the very limited availability of [redacted] repair shops available.

Business

Response:

The customer complaint states that the "repairs" failed the very next day after service. Our published warranty policy covers all parts and labor for 1 year or 12,000 miles from the date of service. [redacted] contacted us and we asked him to come in and we would resolve the issue at no charge. It was his choosing to take it to a different [redacted] repair shop. The valves leaking is unfortunate - however, we would have replaced the valves at no charge. Sometimes we do run across defective parts. We have attempted to contact [redacted] to try and resolve his concerns, however he has not returned our call.