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Swedish Motor Works

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Swedish Motor Works Reviews (1)

Hello We would like to address the following claim 1. We are able to size all rings- it is a matter of which sizing method we use that varies on a case by case basis. The ring was sent in to be re-sized. After examining the ring we concluded it could not be re-sized with cutting the ring open,...

removing metal, and soldering back together. Instead we told the client the safer way is to add a gold sizing bar inside the ring which we did do and the sizing was finished. 2. We sell countless diamond pave rings on a daily basis and have not had anywhere near the amount of issues your ring has had. We sell hundreds of rings and would never be able to keep up with the workload of repairs if this was the norm. Pave diamonds can fall out of the settings and when this happens we service the ring without any issue. We offered to make the client a brand new setting free of any charge which costs us a lot of money. This was offered on our part to make the client happy. The engagement ring was purchased in November of 2014 and we are not able to offer any refund over a year after the fact on a custom ordered item. The ring was custom made down to the mm size of each diamond and custom fit to a very small finger size of about 4.5-4.75. We worked with this couple for well over a year and have sent almost 200 emails back and forth to them with the utmost respect and courtesy that each client deserves. Our return policy is stated on the website and on all of our official invoices. 3. The client repeatedly yelled at us over the phone that it is "none of our business" what she does at home with her rings and that she can "wear her ring any way she pleases" without negatively affecting the piece. We did our best to listen however it is not possible to communicate when being yelled at. Unfortunately, jewelry is strong but not indestructible and pave rings obviously need to be worn more carefully than a solid ring. Pave rings have tiny metal prongs holding each small stone in place. If it is knocked or hit in any way it affect the ring. With all of that being said we have absolutely no problem servicing the ring to fix any issues and satisfy the client. 4. We responded to each email from the client without any exceptions. When the client began screaming and yelling at us over the phone that she does not want to work with us, accept a store credit, or a brand new setting free of charge we told her we would ship the ring back so she can decide the best way to go about it.

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Address: 296 Owen St., Detroit, Michigan, United States, 48202

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