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Sweeney Well Drilling & Pumps

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Sweeney Well Drilling & Pumps Reviews (1)

Review: I called Kenneth Sweeney for a frozen main water line I asked him if he could fix the problem and he said yes,he showed up with a small tackle box no bigger than 6 by 12 with a coleman propane gas bottle.He walked in and spent no more than 10 minutes in the basement telling me that he can do nothing for me and the next thing I find is a bill for 115 dallors for doing nothing at all,why am I being charged if no work was completed and he said he couldn't fix it.The person I called next had a portable welder on his truck and used 300 amps for 5 and a half hours to melt the frozen lines.Desired Settlement: I do not want to be charged if you did not fix problem and spent 10 minutes telling me you couldn't fix the problem what am I being charged for?

Business

Response:

This is in response to your letter dated 2/3/14 regarding the above complaint. When Mr.

[redacted] called me, I told him that his system was probably frozen up. I told him to tum

his pump off and get some heat on the pipes and check for drafts. The next day, he

wanted me to come to his house. I told him there may not be anything I could do for

him, but I would check it out. If it would have been frozen at the switch or just inside the

house or something other than frozen, I could have helped him. Mr. [redacted] should

lodge a complaint against the contractor that buried his water line 18 inches below his

sidewalk in the frost line.

I left Mr. [redacted] a message on his telephone telling him to either forget about the

invoice or just send some money to cover the gas usage.

If you have any questions, please feel free to contact me.

Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

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Description: Water Well Drilling & Service

Address: 11221 W St.Martins Rd, Franklin, Wisconsin, United States, 53132

Phone:

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Fax:

+1 (414) 425-3918


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