Sweeneys Auto Repair

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

complaint ID [redacted] I have review the complaint by [redacted] I Have gone through the Repair orders at Ken Pollock Autogroup The [redacted] was purchased in December of According to our Repair orders [redacted] has been hear times with the [redacted] RO number [redacted] Jan 19th - turn signals not working and noise coming from rt front Replace bulb assembly Test drove vehicle with customer and there were no abheard at that time RO number [redacted] Feb 6th 2015- customer states noise coming from right of car We road tested vehicle and heard noise, removed rotor and brake assembly on right front noise from brakes went away, machined rotors and adjusted antirattle clip Road test vehicle again and found noise in center of the vehicle, vehicle making noise from Driveshaft center carrier bearing Lubricated center carrier bearing, road tested vehicle again an noise when awaynote customer will drive to see if noise returns.Ro number [redacted] Feb 9th 2015- customer came back with noise in right front of vehicle Replace Drive shaft under warranty.Ro Number [redacted] Apr 15th customer states cruise control set one time while driving customer states radio channels and am fm changes itself, heat goes on an off by itself, alarm when off when door opened Ken Pollock Autogroup gave loaner vehicle to [redacted] , let customer know that if we could not duplicate issue we would have to take it to [redacted] dealer Ken Pollock Service could not duplicate issues with the vehicle and took it to Motorworld [redacted] on April 16th RO number [redacted] Motorworld [redacted] could not duplicate any of the issues.On April 21st 2015, vehicle taken to Motorworld, when taking key out of ignition, interior and daytime running lights stay on Motorworld could not duplicate concern Ro # [redacted] Ro # [redacted] June 30th interior lights on and door chimes when key is out of ignition could not duplicate, no work performed.Ken Pollock Autogroup has resolved the issues with the [redacted] that we could duplicate The turn signals were fixed when the vehicle was brought inThe Drive shaft was replace on the second visit to the dealership after the noise returned These items were fixed under the warranty at no charge to the customer except the dollar deductible.Ken Pollock Autogroup taken the vehicle to a [redacted] dealer that could not duplicate the issue that the customer is stating.Ken Pollock has no problem looking at the vehicle and see if we can get the problems to duplicate and then fix them We need to be able to witness the problem in order to diagnosis the issues and fix them Ken Pollock Autogroup has not charged the customer for any of the work that was performed on her vehicle, except for the deductible on the warranty Ken Pollock Autogroup is standing behind the warranty that we sold the customer at the time of Purchase We are not willing to offer any type of money to cover the customers loan on the vehicle, We are willing to look at the vehicle and fix any concerns with the vehicle if they can be duplicated so that we can diagnosis what is wrong with the vehicleGary P***General ManagerKen Pollock Autogroup

This is a response to complaint Id [redacted] On 04/12/ [redacted] was in our service department with a brake light issue We replaced the brake light [redacted] stated in the Complaint that to minutes after pick up of the vehicle the blinker light was blinking twice as fast [redacted] call the dealership and brought the vehicle in to look at the blinker issue Ken Pollock [redacted] check the blinker bulb and found out that the bulb for the blinker was not the cause of the blinker not working [redacted] was then notified that Ken Pollock [redacted] would have to do more diagnostic's on the vehicle to find out what is the cause of the blinker not working Charging for Diagnostic's is a business for any service company I understand Mrs [redacted] 's frustration in this situation Ken Pollock [redacted] is willing to diagnose the [redacted] and waive the diagnostic fee for up to hr of laborMrs [redacted] can contact Gary P [redacted] at ###-###-#### to discuss when she is able to bring the vehicle inGary P***General Manager Ken Pollock Autogroup###-###-####

Responding to Complaint # [redacted] On July 19th [redacted] purchased a [redacted] **, [redacted] At no time did our sales representatives mislead [redacted] or his wife [redacted] During the sales process [redacted] stated that she wanted to buy a [redacted] [redacted] 's husband [redacted] preferred the [redacted] At the end both [redacted] and [redacted] agreed to purchase from our dealershipDelivery was set up for Friday the 21stAs they were about ready to leave [redacted] told her husband to do the deal now [redacted] left while the car and paper work was being completed for delivery [redacted] returned a few hours later and took the new carThe next morning [redacted] was at the Dealership waiting for me and asked if he could return the carAt the time I informed [redacted] that he was not able toBoth customers drove the car and shown all the featuresIf I can be of any more help please contact me at [redacted] @kpautogroup.comScott A [redacted] GM Ken P [redacted]

Reply to complaint [redacted] On Oct 18th at I received an email from Revdex.com Stating That complaint [redacted] has been closed due to the Revdex.com has not heard back from the customer Since the complaint was closed because [redacted] did not respond back accepting my last response to the complaint with in the time allowed by the Revdex.com, I did not take any action on the offer of refunding the for the brakes By not responding to the last complaint response, Ken Pollock took that as a rejection from [redacted] *** I feel that Ken Pollock [redacted] has tried to handle this situation as best we could with the Revdex.com Ken Pollock [redacted] will again offer to Refund the to [redacted] ***, with a response to this reply within the time allowed by the Revdex.com and letting the Revdex.com and Ken Pollock [redacted] know that the refund of the will resolve this complaint to [redacted] Satisfaction.Gary PetersKen Pollock [redacted]

Ken Pollock [redacted] Berwick, Pa [redacted] Response to complaint # [redacted] The Revdex.com [redacted] , This letter is meant to address the complaint which Ken Pollock ***/ [redacted] received from a customer The customer purchased a [redacted] from our [redacted] store in Berwick Pennsylvania; the purchase took place in May of The car was put through an extensive check when it was put into our inventory; the steps for that check are listed belowShortly after the purchase, the customer came back to the store complaining of transmission trouble, a problem that is somewhat common in some of the [redacted] modelsKen Pollock [redacted] proceeded to complete the recommended repair by replacing the shaft seals and clutch assembly, this repair was covered by warranty 100%, no out of pocket expense for the customer The customer took the car back, and proceeded to use it until on or about August 18th On this date, she came to our service department and left her keys, she stated that she did not want the car anymoreKen Pollock ***/ [redacted] once again ran the car through our shop Upon diagnosis, the car did not meet the [redacted] provided protocol for warranty work to be performed, the transmission was running fine and no problems could be found Our General Manager Mark G [redacted] began to work with the customer in hopes that we could find a car that we could trade her intoWe offered to give the customer the amount that she paid for her [redacted] on a trade in, even though the car had depreciated since the purchaseMark talked to the customer about several vehicles, but they were unable to come to terms on any of themOn or about September 22nd, Mark G [redacted] left the store to pursue another job opportunity, at this point I took over the conversations with the customerWe continued to try and get her into another vehicle on our lot, or buy the car back at a fair market value, but could not come to termsAt this point, the customer stated that she wanted a Buick sedan from [redacted] in DoylestownWe attempted to buy this car from [redacted] ***, but they would not sell it to us as they were working a deal with the customer on the same car at that timeI then received a call from the customer’s boyfriend, who wanted to talk about the situation furtherAfter several conversations with ***, we agreed on a fair, market based price for us to buy the car back atKen Pollock ***/ [redacted] purchased the car back on 10/6/2017, we have not heard from the customer sincePlease feel free to call me if you have any questions or concerns, thank youSincerely, Ken LPollock

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have resolved my complaint with ken Pollock Volvo, both Murad E*** and Loai D*** went above and beyond to make sure my situation was corrected. I could not be happier with the solution, and their courteousness and professionalism were beyond my expectationsI would like to thank them for their commitment to customer service and I will be happy to deal with them in the future, thank you!
Regards,
*** ***

I reject the response from Ken Pollock because not only every time I have brought the vehicle in for servicing, they refused to repair it or diagnose it, they are now refusing to even allow me to bring it in to be diagnosedThe vehicle was never even looked at properly therefore they are NOT honoring the warranty that I am paying forI will continue to seek the my initial request of $off of the purchase price off of this vehicleI will seek further action if necessaryI should not have had to taken things this farIt is unfortunate that is has come to thisThe response from Ken Pollock is nothing but a bold-faced lieThey have done nothing to rectify the issues I have brought forth to them with my vehicleAgain, should this rebuttal not be addressed as I see fit, I will continue to seek further action

response to complaint ***:Ken Pollock Autogroup is not refusing service for the customer. The customer is welcome to make an appointment at Ken Pollock autogroup to get problems diagnosed. Please remember that if the issue or issues with the vehicle can not diagnosed if we can not duplicate the issues when the vehicle is at the dealership. Gary P***General manager Ken Pollock Nissan

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Unfortunately I was busy working hours a day to try and pay the $4,bill that this faulty vehicle has cost me so that's why I was not able to log on and reply in time
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ** ***

Response to Complaint ID *** *** ***.*** *** contacted me on September 10th She started out by taking about a tire issue, the brake issue and then about the car being towed in I have looked in to the Repair order history of *** ***'s vehicle I did find an
RO *** from September of at miles with a complaint for R Rear tire loosing air The Repair order show R rear tire being repaired There is a second repair order #*** on September 23rd with miles on vehicle with complaint the left rear tire loosing airleft rear tire was replaced I was not aware that she had to fix the tire again at her own cost The Road hazard tire warranty that was purchased by *** *** would have covered the repair while she was out of town I she could get me the receipt of the repair while she was out of town, I will refund her the cost of fixing the tire while she was out of town RO# *** March Vehicle at 69363, Rear brake replaceRO# *** December Cvt transmission Service Vehicle Miles Ro # *** May 6th vehicle miles customer can in stating vehicle making grinding noise, worse when applying brakes Checked vehicle over gave estimate on new brakes and rotors at Customer declined service and paid 1/labor diagnostic fee Bill 45.05.Ken Pollock *** replaced the rear brakes on March and recommended front brakes on May 6th In looking through each ro, Ken Pollock *** never replaced front brakes on the vehicle We did replace the rear at miles and recommended the fronts at miles customer declined front brakes in May 6th On May 6th rear brakes were not put on instead of front Brakes There were no charges for any brakes installed on May 6th This is the last RO that Ken Pollock *** has on *** *** Vehicle.In Septmember *** *** had her vehicle towed in because the vehicle breaking down Her Vehicle is out of warranty and we informed her that we charge per hour diagnostic charge *** *** does not feel that she should pay for the diagnostic fee *** *** would not sign a repair order to give authorization for Ken Pollock to work on her vehicle SWhen *** *** called me on September 10th to inform me about the issues she was having I was listening to her and asking questions to try to understand the situation and explain the diagnostic charge Before we could try to get to attempting to resolve her issues, *** *** hung up Gary P***General ManagerKen Pollock ***

Reply to complaint [redacted].  On Oct 18th 2015 at 1.34.55 I received an email from Revdex.com Stating That complaint [redacted] has been closed due to the Revdex.com has not heard back from the customer.   Since the complaint was closed because [redacted] did not respond back accepting my last response to the complaint with in the time allowed by the Revdex.com,  I did not take any action on the offer of refunding the 150.17 for the brakes.    By not responding to the last complaint response, Ken Pollock took that as a rejection from [redacted].  I feel that Ken Pollock [redacted] has tried to handle this situation as best we could with the Revdex.com.  Ken Pollock [redacted] will again offer to Refund the 150.17 to [redacted], with a response to this reply within the time allowed by the Revdex.com and letting the Revdex.com and Ken Pollock [redacted] know that the refund of the 150.17 will resolve this complaint to [redacted] Satisfaction.Gary PetersKen Pollock [redacted]

This is a response to complaint Id [redacted].  On 04/12/2016 [redacted] was in our service department with a brake light issue.  We replaced the brake light.  [redacted] stated in the Complaint that 20 to 30 minutes after pick up of the vehicle the blinker light was blinking twice as...

fast.  [redacted] call the dealership and brought the vehicle in to look at the blinker issue.  Ken Pollock [redacted] check the blinker bulb and found out that the bulb for the blinker was not the cause of the blinker not working.  [redacted] was then notified that Ken Pollock [redacted] would have to do more diagnostic's on the vehicle to find out what is the cause of the blinker not working.  Charging for Diagnostic's is a normal business for any service company.   I understand Mrs [redacted]'s frustration in this situation.  Ken Pollock [redacted] is willing to diagnose the 2009 [redacted] and waive the diagnostic fee for up to 1 hr of labor. Mrs. [redacted] can contact Gary P[redacted] at ###-###-#### to discuss when she is able to bring the vehicle in. Gary P[redacted]General Manager Ken Pollock Autogroup###-###-####

complaint ID [redacted]I have review the complaint by [redacted].  I Have gone through the Repair orders at Ken Pollock Autogroup.  The 2010 [redacted] was purchased in December of 2014.   According to our Repair orders [redacted] has been hear 5 times with the 2010 [redacted].  RO...

number [redacted] Jan 19th 2015 - turn signals not working and noise coming from rt front.  Replace bulb assembly.  Test drove vehicle with customer and there were no abnormal heard at that time  RO number [redacted] Feb 6th 2015- customer states noise coming from right of car.   We road tested vehicle and heard noise, removed rotor and brake assembly on right front.  noise from brakes went away, machined rotors and adjusted antirattle clip.  Road test vehicle again and found noise  in center of the vehicle, vehicle making noise from Driveshaft  center carrier bearing.  Lubricated center carrier bearing, road tested vehicle again an noise when away. note customer will drive to see if noise returns.Ro number [redacted] Feb 9th 2015- customer came back with noise in right front of vehicle.  Replace Drive shaft under warranty.Ro Number [redacted] Apr 15th 2015.  customer states cruise control set one time while driving.  customer states radio channels and am fm changes itself, heat goes on an off by itself, alarm when off when door opened.  Ken Pollock Autogroup gave loaner vehicle to [redacted], let customer know that if we could not duplicate issue we would have to take it to [redacted] dealer.  Ken Pollock Service could not duplicate issues with the vehicle and took it to Motorworld [redacted] on April 16th 2015.  RO number [redacted].  Motorworld [redacted] could not duplicate any of the issues.On April 21st 2015, vehicle taken to Motorworld, when taking key out of ignition, interior and daytime running lights stay on.  Motorworld could not duplicate concern.  Ro # [redacted]Ro # [redacted]  June 30th interior lights on and door chimes when key is out of ignition.  could not duplicate, no work performed.Ken Pollock Autogroup has resolved the issues with the 2010 [redacted] that we could duplicate.  The turn signals were fixed when the vehicle was brought in. The Drive shaft was replace on the second visit to the dealership after the noise returned.  These items were fixed under the warranty at no charge to the customer except the 100 dollar deductible.Ken Pollock Autogroup taken the vehicle to a [redacted] dealer that could not duplicate the issue that the customer is stating.Ken Pollock has no problem looking at the vehicle and see if we can get the problems to duplicate and then fix them.  We need to be able to witness the problem in order to diagnosis the issues and fix them.    Ken Pollock Autogroup has not charged the customer for any of the work that was performed on her vehicle, except for the deductible on the warranty.  Ken Pollock Autogroup is standing behind the warranty that we sold the customer at the time of Purchase.  We are not willing to offer any type of money to cover the customers loan on the vehicle,   We are willing to look at the vehicle and fix any concerns with the vehicle if they can be duplicated so that we can diagnosis what is wrong with the vehicle. Gary P[redacted]General ManagerKen Pollock Autogroup

I just got this notice today from the Revdex.com since the complaint was sent to AJ D[redacted] old email address.  I called [redacted] to speak to him in hopes that I can work something out for him with possibly a new vehicle but ended up leaving a message.  I was not here to deal with this...

issue the last time he asked Aj for help so I really can't answer for what transpired at that time.  If he calls me back I will look at the whole deal and see what I can do to help with this matter.  Thank YouMurad E[redacted] G.M.

Responding to Complaint #[redacted]. On July 19th 2017 [redacted] purchased a 2017 [redacted], [redacted]. At no time did our sales representatives mislead [redacted] or his wife [redacted]. During the sales process [redacted] stated that she wanted to buy a [redacted]....

[redacted]'s husband [redacted] preferred the [redacted]. At the end both [redacted] and [redacted] agreed to purchase from our dealership. Delivery was set up for Friday the 21st. As they were about ready to leave [redacted] told her husband to do the deal now. [redacted] left while the car and paper work was being completed for delivery. [redacted] returned a few hours later and took the new car. The next morning [redacted] was at the Dealership waiting for me and asked if he could return the car. At the time I informed [redacted] that he was not able to. Both customers drove the car and shown all the features. If I can be of any more help please contact me at [redacted]@kpautogroup.com. Scott A[redacted] GM Ken P[redacted]

Ken Pollock [redacted] Berwick, Pa. [redacted] Response to complaint #[redacted] The Revdex.com [redacted],                 This letter is meant to address the complaint which Ken Pollock [redacted] received from a...

customer.  The customer purchased a [redacted] from our [redacted] store in Berwick Pennsylvania; the purchase took place in May of 2017. The car was put through an extensive check when it was put into our inventory; the steps for that check are listed below. Shortly after the purchase, the customer came back to the store complaining of transmission trouble, a problem that is somewhat common in some of the [redacted] models. Ken Pollock [redacted] proceeded to complete the recommended repair by replacing the shaft seals and clutch assembly, this repair was covered by warranty 100%, no out of pocket expense for the customer.                 The customer took the car back, and proceeded to use it until on or about August 18th 2017. On this date, she came to our service department and left her keys, she stated that she did not want the car anymore. Ken Pollock [redacted] once again ran the car through our shop.  Upon diagnosis, the car did not meet the [redacted] provided protocol for warranty work to be performed, the transmission was running fine and no problems could be found.                 Our General Manager Mark G[redacted] began to work with the customer in hopes that we could find a car that we could trade her into. We offered to give the customer the amount that she paid for her [redacted] on a trade in, even though the car had depreciated since the purchase. Mark talked to the customer about several vehicles, but they were unable to come to terms on any of them. On or about September 22nd, Mark G[redacted] left the store to pursue another job opportunity, at this point I took over the conversations with the customer. We continued to try and get her into another vehicle on our lot, or buy the car back at a fair market value, but could not come to terms. At this point, the customer stated that she wanted a Buick sedan from [redacted] in Doylestown. We attempted to buy this car from [redacted], but they would not sell it to us as they were working a deal with the customer on the same car at that time. I then received a call from the customer’s boyfriend, who wanted to talk about the situation further. After several conversations with [redacted], we agreed on a fair, market based price for us to buy the car back at. Ken Pollock [redacted] purchased the car back on 10/6/2017, we have not heard from the customer since. Please feel free to call me if you have any questions or concerns, thank you. Sincerely, Ken L. Pollock

I'm not sure if this is an old message but we resolved the issues with the [redacted] family and we appreciate their business very much.  I also appreciate their understanding and patients with the whole deal.  I hope they feel the same.  If you have any other concerns or questions please feel free to contact me at anytime.Thank YouMurad E[redacted]G.M.

I am writing in response to a complaint that your office received by Mr. [redacted] in regards to a repair that we provided on his 2003 Volkswagen Passat. t.D {:).J. 'il/</Clf The gentleman brought his vehicle in to Sweeney's Auto Repair so that we could address a coolant leak. I told...

him that we were very busy and that I didn't have an immediate opening and that he might w8nt to look for a different shop to address his concerns; but that if he couldn't find someone else, he could drop his vehicle off and we would work on it when we had some downtime. He could not find another repair shop, so he brought the car back 8 few days later for us to work on. His initial complaint is that there was a delay in repair, but we told him up front that the parts were "dealer only" parts and that it would need to be ordered. We cannot control how quickly the dealer provides the parts to us, so I feel that this part of his complaint is not warranted. We properly fixed the coolant leak in the customer's vehicle, which is completely unrelated to the oil pressure issue he experienced after he left our shop. It should not be a surprise that there cmild possibly be more than one issue with a 14-year-old vehicle. The oil pressure issue that the customer experienced (engine clattering) was exacerbated by him improperly topping off the oil in his vehicle (he over·filled the oil, which caused the engine to smoke from the exhaust). I'd like to re-iterate that there is no connection between a coolant/antifreeze leak and an engine oil pressure issue, as the two systems are unrelated. It is an unfortunate coincidence, but again, should not be a huge surprise as the vehicle has some age to it. One point that I'd like to make is that Mr. [redacted]i could not remember the 1,.st time he had changed the oil and serviced his vehicle, so we should assume that the vehicle has not been properly maintained, which could certainly lead to an oil pressure issue. As a courtesy, we did drain the excess oil that he added to his vehicle and we cleaned and degreased underneath the vehicle, free of charge. We are sorry that this unfortunate coincidence occurred, but we stand firmly by our assertion that we did nothing to cause this situation, and we feel that proper maintenance of the vehicle by Mr. [redacted] could have prevented this issue from occurring.