In regard to Sweet escape and the perm problemThey did not give me any instructions how to maintain a perm, which there was no perm at all there was no perm to be seen to believe there was a perm.At the time we were outside Jennifer ran inside to get the diffuser and put it on my hair at the back to make it look like it was just set and took the picture [redacted] to make it look good, but no perm thereShe did not follow the salon rules to put a cape on me the customer [redacted]
ATT: *** *** ***
*** *** ***
*** **
*** ***
*** *** *** ***
Customers Information: *** * *** *** ** ***
*** ** *** *** *** *** Thank you
for informing Sweet Escapes Salon & Spa for the following complaintThe owners of Sweet Escapes would like to take the opportunity to respond to Mrs*** written discourseUnfortunately, our relationship with Mrs*** does not begin with this specific date in questionI, the owner, have personally done her hair since February 14, 2012. There has been on going issues over the last years, that I would like to address leading up to this situation and have the chance to defend our small-town business*** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** ** *** ** *** *** *** *** * *** *** Lisa, the stylist in question, has been a certified Red Seal Stylist for years and has been employed with Sweet Escapes for yearsLisa takes intense pride in her performance with clientsA huge portion of her clients are ladies that have been dedicated to her for decades and are in the “senior” part of their livesPerms have always been a huge part of her career and is still performing several on a weekly basis, even though it is not in huge demand anymoreLisa has a special spot for all her clients, especially with seniors*** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** When situations arise in business we try and deal with all matters with respect and integrityEach appointment, with Mrs*** was uneasyCommunication was very difficult, as she could never find the right words to describe what she would wantI, Jennifer (the owner), would try my best to help herI would always a lot myself enough time to do a to minutes consultation, when the average is minutes** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** ** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ** *** *** *** *** * *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** * *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** * *** *** * *** *** *** *** *** *** *** *** * *** * *** *** * *** *** *** *** * *** *** *** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** * *** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** * *** *** ** *** * *** *** *** *** *** *** *** ** ** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** On August 18, Mrs*** came in for a permLike always, we sat down and did a consultation and we talked about what she wanted her result*** *** to beI prepared everything up and brought it over to my stationOnce again, she insisted arguing with me about the perm rods and their sizesTired of the same situations replaying, I told her I would listen to her, but if she didn’t like the perm, it was on herI performed the perm and she seemed happyTwo days later she called and complained that she didn’t have a curlI brought her in and immediately took her to the sink and shampoo and condition herIn the bowl I could visibly see curlsI brought her to my chair, sprayed her with a leave in moisturizer and you could clearly see she had curlsI sat there and listen to her go on about how she didn’t like and how she is never happyAfter she was done talking, I literally handed her a bag worth $of products to help style and treat her hair and brought her to the front deskThis is where I told her that I felt like we were NOT the salon for herThat we aim to make our clients happy and we felt defeated trying to make her happy threw the yearsWe told her to never come back and recommended some salons for herShe didn’t leave happy after that, but I felt that it was the respected and responsible way to takeOn May 2016, Mrs*** had booked an appointment in the salon UNDER A NAMEShe booked under the name *** *** with one of our other stylistI came in that night, to drop off supplies, as I walked by, I seen her sitting in the stylist chairI went to the computer to see why this appointment had slipped by and I was informed by the receptionist that was how she booked inI went and confronted Mrs*** on this ordeal and she just went on, on how she likes the name Marie and needed to get her hair cutHonestly, at this point, what do you do? The next day she called and complained about her hair cut and asked for her money back and that she will send her husband down to pick up the moneyI told her if she had a problem, she could come down and I would take a lookI then I proceeded to tell her, that if it was *** ***, I am letting you know that we will not service you and you have been toldAfter this appointment she booked under two more names: *** and *** *** On August 17, 2017, *** *** booked in for a perm with LisaThis is the situation at hand right nowLisa was unaware how bad the events were over the years, as she had never seen June on her shiftI came in to the salon when Lisa was doing the consultation with Mrs***I immediately stopped her and brought her to the side and asked her if she felt comfortable proceedingAfter the consideration she had slipped through the cracks under a name with no complaints and after having a serious talk with her over the phone, maybe we had come to an understandingLisa felt confident she could please Mrs***, as Lisa speciality is permsLisa and I went back over to Mrs*** and re-did the consultation to make sure we were clear with what she wantedMrs*** was very clear she wanted a wave permShe said she wanted to be able to “fluff and go” or put big rollers in her hairLisa set the perm rods in her hair and applied the perm solutionMrs*** sat very quiet and very still during her appointmentOnly “hair students” check the rod every mins, as they are to be aware of chemicals, otherwise you do not interrupt the rods. I was there when the stylist checked her rods, and we decided more minutes, giving it a full total of minsWell she was processing we brought her tea of choice, chocolate candies, and the magazines of her choiceShe was asked if she wanted a refill and was checked uponWhen it was time for rinsing, she absolutely would not keep her head downWe told her several times to keep her down and she would notThis is when her shirt got wetShe was draped with a plastic bag in and out of her shirt, two towels and a capeLisa took her blow dryer and blew it dryIts unfortunate when it happens, but sometimes it happens, and we try to make it betterLisa asked her how she wanted her hair styled and she was told to dry itOn August 19, 2017, Mrs*** came in and said she didn’t like her hairLisa came to the front of the salon and took Mrs*** to the styling chairI was also in the salon at the time and watchingLisa had asked her what was in her hairShe informed Lisa it was Canola Oil-I’m hoping, she meant coconut oil, but did not smell like it- either way, neither was recommendedI told Lisa to take her to the sink and wash all the oil outDuring this time, Mrs*** was rudely speaking about how awful we are and how were the worst salon, while the salon was packed with clientsOnce Lisa brought her back to the stylist chair, she had told Lisa she wanted a tight perm and that’s not what she gotThat is when I jumped in and made her move stylist chairsThis is when I had comb her hair out and started blow drying herWhen I was done, I informed her she had asked for a wave perm and that is what she hadMrs*** was very angry and said that her hair has always needed two permsI told her I would NOT perm it, based on the fact that she came in with canola oil in her hair, and that she got what she paid for* *** *** *** ** *** ** *** *** * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** * *** *** ** ** *** ** *** *** *** *** *** *** * *** *** *** ** *** she came outside and started yelling at me threw the passenger windowThat’s when I told her I had, had enough over the years and that under no circumstances was she to come back or I was calling the policeI went in to the salon, June Magema, tried to follow me while yelling and I turned around and locked the salon doorThe salon had people present and I didn’t want the embarrassment anymoreI went and grabbed my phone and told her I was taking pictures of her hair, *** ** *** *** *** ** ** *** * *** ** *** *** ** *** *** *** *** *** I have dealt with several commotions with Mrs*** over the last yearsIt saddens me deeply, to have to deal with anything to this extentI feel like *** *** is using us to gain free thingsShe was even banned a few times and some how she manages to sneak back inTherefore, I had to threaten the police* *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Desired Settlement: * *** *** ** *** *** *** *** *** *** ** *** ** ** *** *** ** *** *** *** *** *** *** Based on the evidence of records, Mrs*** was well aware of her denial of access to our establishment, and falsely came otherwiseI decline Mrs.*** request for a refund, due to: having canola oil in her hair with in hours of her hair being chemically serviced and not following proper procedures as instructed * *** *** ** *** ** *** *** *** *** ***
***
***
In regard to Sweet escape and the perm problem. They did not give me any instructions how to maintain a perm, which there was no perm at all there was no perm to be seen to believe there was a perm.At the time we were outside Jennifer ran inside to get the diffuser and put it on my hair at the back to make it look like it was just set and took the picture [redacted] to make it look good, but no perm there. She did not follow the salon rules to put a cape on me the customer. [redacted] [redacted] [redacted] [redacted]
In regard to Sweet escape and the perm problemThey did not give me any instructions how to maintain a perm, which there was no perm at all there was no perm to be seen to believe there was a perm.At the time we were outside Jennifer ran inside to get the diffuser and put it on my hair at the back to make it look like it was just set and took the picture [redacted] to make it look good, but no perm thereShe did not follow the salon rules to put a cape on me the customer [redacted]
ATT: *** *** ***
*** *** ***
*** **
*** ***
*** *** *** ***
Customers Information: *** * *** *** ** ***
*** ** *** *** *** *** Thank you
for informing Sweet Escapes Salon & Spa for the following complaintThe owners of Sweet Escapes would like to take the opportunity to respond to Mrs*** written discourseUnfortunately, our relationship with Mrs*** does not begin with this specific date in questionI, the owner, have personally done her hair since February 14, 2012. There has been on going issues over the last years, that I would like to address leading up to this situation and have the chance to defend our small-town business*** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** *** * *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** ** *** ** *** *** *** *** * *** *** Lisa, the stylist in question, has been a certified Red Seal Stylist for years and has been employed with Sweet Escapes for yearsLisa takes intense pride in her performance with clientsA huge portion of her clients are ladies that have been dedicated to her for decades and are in the “senior” part of their livesPerms have always been a huge part of her career and is still performing several on a weekly basis, even though it is not in huge demand anymoreLisa has a special spot for all her clients, especially with seniors*** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** *** When situations arise in business we try and deal with all matters with respect and integrityEach appointment, with Mrs*** was uneasyCommunication was very difficult, as she could never find the right words to describe what she would wantI, Jennifer (the owner), would try my best to help herI would always a lot myself enough time to do a to minutes consultation, when the average is minutes** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** ** ** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** ** ** *** *** *** *** * *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** * *** *** *** * *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** ** * *** *** * *** *** *** *** *** *** *** *** * *** * *** *** * *** *** *** *** * *** *** *** *** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** ** * *** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** ** * *** *** ** *** * *** *** *** *** *** *** *** ** ** *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** On August 18, Mrs*** came in for a permLike always, we sat down and did a consultation and we talked about what she wanted her result*** *** to beI prepared everything up and brought it over to my stationOnce again, she insisted arguing with me about the perm rods and their sizesTired of the same situations replaying, I told her I would listen to her, but if she didn’t like the perm, it was on herI performed the perm and she seemed happyTwo days later she called and complained that she didn’t have a curlI brought her in and immediately took her to the sink and shampoo and condition herIn the bowl I could visibly see curlsI brought her to my chair, sprayed her with a leave in moisturizer and you could clearly see she had curlsI sat there and listen to her go on about how she didn’t like and how she is never happyAfter she was done talking, I literally handed her a bag worth $of products to help style and treat her hair and brought her to the front deskThis is where I told her that I felt like we were NOT the salon for herThat we aim to make our clients happy and we felt defeated trying to make her happy threw the yearsWe told her to never come back and recommended some salons for herShe didn’t leave happy after that, but I felt that it was the respected and responsible way to takeOn May 2016, Mrs*** had booked an appointment in the salon UNDER A NAMEShe booked under the name *** *** with one of our other stylistI came in that night, to drop off supplies, as I walked by, I seen her sitting in the stylist chairI went to the computer to see why this appointment had slipped by and I was informed by the receptionist that was how she booked inI went and confronted Mrs*** on this ordeal and she just went on, on how she likes the name Marie and needed to get her hair cutHonestly, at this point, what do you do? The next day she called and complained about her hair cut and asked for her money back and that she will send her husband down to pick up the moneyI told her if she had a problem, she could come down and I would take a lookI then I proceeded to tell her, that if it was *** ***, I am letting you know that we will not service you and you have been toldAfter this appointment she booked under two more names: *** and *** *** On August 17, 2017, *** *** booked in for a perm with LisaThis is the situation at hand right nowLisa was unaware how bad the events were over the years, as she had never seen June on her shiftI came in to the salon when Lisa was doing the consultation with Mrs***I immediately stopped her and brought her to the side and asked her if she felt comfortable proceedingAfter the consideration she had slipped through the cracks under a name with no complaints and after having a serious talk with her over the phone, maybe we had come to an understandingLisa felt confident she could please Mrs***, as Lisa speciality is permsLisa and I went back over to Mrs*** and re-did the consultation to make sure we were clear with what she wantedMrs*** was very clear she wanted a wave permShe said she wanted to be able to “fluff and go” or put big rollers in her hairLisa set the perm rods in her hair and applied the perm solutionMrs*** sat very quiet and very still during her appointmentOnly “hair students” check the rod every mins, as they are to be aware of chemicals, otherwise you do not interrupt the rods. I was there when the stylist checked her rods, and we decided more minutes, giving it a full total of minsWell she was processing we brought her tea of choice, chocolate candies, and the magazines of her choiceShe was asked if she wanted a refill and was checked uponWhen it was time for rinsing, she absolutely would not keep her head downWe told her several times to keep her down and she would notThis is when her shirt got wetShe was draped with a plastic bag in and out of her shirt, two towels and a capeLisa took her blow dryer and blew it dryIts unfortunate when it happens, but sometimes it happens, and we try to make it betterLisa asked her how she wanted her hair styled and she was told to dry itOn August 19, 2017, Mrs*** came in and said she didn’t like her hairLisa came to the front of the salon and took Mrs*** to the styling chairI was also in the salon at the time and watchingLisa had asked her what was in her hairShe informed Lisa it was Canola Oil-I’m hoping, she meant coconut oil, but did not smell like it- either way, neither was recommendedI told Lisa to take her to the sink and wash all the oil outDuring this time, Mrs*** was rudely speaking about how awful we are and how were the worst salon, while the salon was packed with clientsOnce Lisa brought her back to the stylist chair, she had told Lisa she wanted a tight perm and that’s not what she gotThat is when I jumped in and made her move stylist chairsThis is when I had comb her hair out and started blow drying herWhen I was done, I informed her she had asked for a wave perm and that is what she hadMrs*** was very angry and said that her hair has always needed two permsI told her I would NOT perm it, based on the fact that she came in with canola oil in her hair, and that she got what she paid for* *** *** *** ** *** ** *** *** * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** * *** *** *** * *** *** *** *** *** *** *** *** *** *** *** * *** *** ** ** *** ** *** *** *** *** *** *** * *** *** *** ** *** she came outside and started yelling at me threw the passenger windowThat’s when I told her I had, had enough over the years and that under no circumstances was she to come back or I was calling the policeI went in to the salon, June Magema, tried to follow me while yelling and I turned around and locked the salon doorThe salon had people present and I didn’t want the embarrassment anymoreI went and grabbed my phone and told her I was taking pictures of her hair, *** ** *** *** *** ** ** *** * *** ** *** *** ** *** *** *** *** *** I have dealt with several commotions with Mrs*** over the last yearsIt saddens me deeply, to have to deal with anything to this extentI feel like *** *** is using us to gain free thingsShe was even banned a few times and some how she manages to sneak back inTherefore, I had to threaten the police* *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** Desired Settlement: * *** *** ** *** *** *** *** *** *** ** *** ** ** *** *** ** *** *** *** *** *** *** Based on the evidence of records, Mrs*** was well aware of her denial of access to our establishment, and falsely came otherwiseI decline Mrs.*** request for a refund, due to: having canola oil in her hair with in hours of her hair being chemically serviced and not following proper procedures as instructed * *** *** ** *** ** *** *** *** *** ***
***
***
In regard to Sweet escape and the perm problem. They did not give me any instructions how to maintain a perm, which there was no perm at all there was no perm to be seen to believe there was a perm.At the time we were outside Jennifer ran inside to get the diffuser and put it on my hair at the back to make it look like it was just set and took the picture [redacted] to make it look good, but no perm there. She did not follow the salon rules to put a cape on me the customer. [redacted] [redacted] [redacted] [redacted]