Sweet Home Improvements

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The response is unsatisfactory HOWEVER we desire to close this case due to unreasonable responses we are receiving from the company and their accusations toward me as the reviewer and clientI feel harassed and I no longer want to interact with the company and hear out accusations towards the reviewerI am rejecting their response because: If indeed violence was present, the company should have pressed charges immediately on the spot when the police was calledWe the homeowners called the police that day to resolve the issueThere was no pressed charges by the company at the present time even when opportunity was givenOur family was having dinner and drinks at the leisure of our own home during a Friday nightWe had full rights to be at our own house to be having drinksIt should not be an open opportunity for the company to falsely accuse of anyone being "heavily drunk"No one was drunk at the time, and even if we as the client were drunk and being violent as we were accused, we would not have been the ones to call the policeAs stated in Number1, the company had the full opportunity to press charges if there was any violence present Such accusations of violence and drunkenness are now and ONLY being stated by the company as a defense of their unethical actions As a consumer we hold full rights to openly share our experience to the publicTo submit a review and a complaint to Revdex.com is a practice of the freedom of expression whether it may be good or badTo accuse of a bad review and experience to be humiliation is inappropriate and unprofessionalThere was NO refusal of payment whatsoever and all payments were sent immediately upon confirming that all of the work was finished and workingFor a client to hold off on final payment until they are able to see if all the electrical outlets and electrical functions were working is not a refusal of paymentIt is also the clients full right to want to make sure that all construction done was functional before making the final paymentWhether the power outage was related to the company or not, the fact is that there was no way to confirm that the work was completed and everything was properly functioning without the electricityWe do not accept the company's accusation of refusal of payment to be validWe no longer want to interact with the company because they do not want a peaceful resolutionRegards, [redacted] *** Regards, [redacted] ***

From: [redacted] ***Date: Tue, Aug 18, at 6:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" Hi She gave me months period and she change mind and ask us pay back right away when I begged her, she wanted to return that deposit by August 15th one-sided suddenly If she accept it will be work and she promised it will be work also If they put complain after month , it is acceptable she already accept month period BUT They spoiled my company and tried to demolish my company If she accept our suggestion she has to keep going that promise He already report VA attoney general, ATTONEY will investigate His wife would say she would kill, demolish and close our companyshe would want to buy my company only $8, she would send me to jailbecause it is criminal she threathened me and they did action He put complaint all main online system We already faild contract because of their bad comments that customer pointed [redacted] ***'s commentthey couldn't believes us we got contract money and we didn't do anything It is afalseaccusation and defamation they told a lie in the onlineand give us big damage $project and $project they have to compensate expecting profit also if they tell the truth it is acceptable but they made different story thank you Some of lawyer told me it doesen't necessary returned moneyCustomer broke contract [redacted] put very bad comment next day he told a lie also we got contract money and nothing to doand not return the money we already did part of contract They recorded our conversation without our permission and check our back ground also How can I get compensation to failed contract One more speaking She accepted month period I will pay back and they have to compensate our new project If they want return money, erase all bad comment online and they told a lie in the all online I don't ask compensate the failed contract and thank you K [redacted] PRESIDENT SWEET HOME IMPROVEMENTS INC [redacted] Annandale VA *** [redacted]

From: Koo s [redacted] Date: Thu, May 7, at 8:AMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania complaint # [redacted] .To: "[email protected]" Hi We would like to reject this complaintFirst of all, our company could not agree on the priceWe thought the price was too high and tried to negotiate the priceHowever, negotiation was not madeWe still think that price can go a little lowerWe are still looking for a price negotiation with this companyIf the price is right for us, there is no reason not to pay themSecondly, the company that wrote this complaint was not our customerThis issue was between the two companies rather than a customer and a companyWe believe that it is more proper for debt collecting company to take care of this kind of matter than Revdex.comThank youKOO PRESIDENT SWEET HOME IMPROVEMENTS INC [redacted] *** Annandale VA *** ###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: There have been accusations laid upon us as the clientWe were at our own home in the middle of dinner and if having one beer during dinner at our own leisure is going to lead us into being accused of being "heavily drunk" and doing things that never happened, we have no words or desire to try to argue against the companyThis response alone from Sweethome improvements shows that the company is absoluely unprofessional and cannot be trusted I would also like to state that this response is extremely hypocritical compared to the other emails and texts of apologies were being sent to usAll of those times we received apologies from the company, it was with the request of us taking down our review from the Revdex.comIf screenshots of these emails and texts need to be posted on this website in order for the company to stop responding in an unprofessional manner, I will gladly do so What we asked for was an apologyWe thought we received it during all the times we received your phone calls, emails, and textsThis response however, sent through the Revdex.com, was not a resolution Going forward we ask that all communication be done through Revdex.comWe do not welcome your calls or texts Regards, [redacted] ***

the customer is the cause fort he work delay of work and delay of work cannot be the reason for break of contract under the contract policycustomer is responsable for unlitereal concellation of the contracrt but He ignored this partUnknown physical conditions of an unusual or unacceptable nature, which differ materially from those ordinarily found to exist and generally recognized as inherent in construction activities of the character provided for in the construction documentsThen notice by the observing party shall be given to the other party promptly before conditions are disturbed and in no event later than days after the first observance of the conditions The Owner will promptly investigate such conditions and will negotiate with the Contractor an equitable adjustment in the contract sum, contract time or bothbut He ignored this part While my workers working he use my guys personalry Electricial - he let him install recessed light and arrange ceiling electric line, he paid him $labor directly customer providr material it spend time weekcarpenter -customer use my carpenter week more carpenter iwould be nstalled only cabinet and some trimbut he let him work alot of carpentry work we did new drywall work and sanding patching paint it is not in the contract cabinet - he choose that model it is good cabimet he stop by my showroomit is exact same it is no use to complain customer has some mind he wants not to pay do you understand ? my work is beautiful you can read customer mind he used my guys withnout change orderhe contact my granite guy directly he complained this work is delayed it is not our problrmhe use our workers personaly use our work timeafter work he spent money around $12,for his project and he doeson't want pay extra and kick us outgrainit install and faucet hook up left and backsflasham\ns finish work left he has to pay us $8,800so he canceal the contractWe will go court and get compensationplease figure it out this situation it is only $15,000, project we paid a lot of work without extra paywall cut out and a lot of extra workThat kind of job we have to charge $18, to $2,0,000Customer held my guys for weeks for the his personal work we ncoudn't work another job please think about it we had big damage from himwe paid $3,more that electrician and carpenter I will sue that electrician also he did a lot of work while doing my project he contaced my customer directly we will ask him compensate alsothank youPRESIDENT [redacted] HOME IMPROVEMENTS INC [redacted] ***Annandale VA 22003###-###-####

We hired Sweet Home Improvements for a small job: overhauling a bedroom - painting, replacing the door, and rebuilding what had been two side-by-side closets into one large closet
The company was the most responsive we had ever worked with The owner responded to emails and voicemails almost immedietely -- and when he didn't he apologized He showed up on time, was pleasant and courteous, and gave us a good quoteHe was clear about our various optionsWhen we went with some of of the less expensive options, he didn't pressure usSHI crew showed up on time -- in fact, earlyThe paint job and the closet looked great
The only challenge was the final "nine yards." The crew, for example, installed the door but didn't paint it By the time they returned, it had swelled and wouldn't closeWe felt the owner should have been on top of thisThe closet door handles fell off once we paid -- we did have to chase the owner a little to fix thisBut otherwise, all good

Lior and his crew were outstanding, detail oriented, efficient and completed the entire bathroom within budget and on time. Highly recommended.

Sweet Home Improvements did an excellent job updating my kitchen countertop/backsplash and hardwood floor. I appreciate that Lior is very professional and his crew completed the work on-time and within my budget. Lior has been easy to get a hold of, good with follow-up, and fair on pricing. I will definitely recommend them to my friends!