Sweet Paper

Hello [redacted] , I am writing in response to complaint ID [redacted] I have been in communication with [redacted] since I received this complaintBelow is our email string and attached is all supporting documentation The complaint states that Ms [redacted] emailed me regarding the cost and quantity of invitations she received and that I did not respondAs you can see below from my email dated Sat, Aug 16, at 11:AM I responded to Ms [redacted] 's email within minutes After receiving the notification that she had placed a complaint with the Revdex.com I re-sent my email to her and the following exchange took placeI believe that in my email dated Wed, Aug 27, at 9:PM, where I responded to each of Ms [redacted] 's complaints in red, that I clearly explained how and why she was charged what she wasI in no way intentionally overcharged her After going back and reviewing all of the information from her order I did notice a discrepancy, which I pointed out to her and addressed in my email dated Thu, Aug 28, at 11:AMI unintentionally overcharged Ms [redacted] in the amount of $48.60, this was an accident and not done on purpose On Saturday, August 30th I met with Ms [redacted] 's fiance, [redacted] I reviewed the pricing information with [redacted] and showed him the pricing chart for the invitations they chooseAt this time Mr [redacted] requested that I provide an email directly from [redacted] (the invitation printer) listing the cost of their invitationsOn September 3rd I provided this email to Mr [redacted] , see attachment C[redacted] -Email to Fiance It should be noted that Sweet Paper is a retailer for ***, an invitation design and print house [redacted] sets their own invitation pricing and as a dealer we cannot change this pricingAny costs provided to Ms [redacted] throughout her invitation process either came from ***'s price chart or directly from a [redacted] representative and were not altered by Sweet Paper Throughout Ms [redacted] 's entire invitation process I was very upfront and completely honest with her regarding the cost of her orderEach time she requested to change the quantity of her invitations I provided her with an updated invoiceAt no time throughout this process did she question the pricing or feel as though I was overcharging herI am a little confused as to why, after receiving her invitations and paying her final balance (she provided a credit card in person and signed off on the final balance) she suddenly decided to question the charges I conduct my business with honesty and integrity and would never intentionally overcharge a clientAn honest mistake was made on Ms [redacted] 's final charge and for that I am sorryUnder circumstances I would have gladly issued Ms [redacted] a refund in the amount of $However Ms [redacted] , before allowing me to review all of this information with her, arbitrarily decided that I overcharged her by $and requested a reversal of payment from her credit card companyThe $has been withdrawn from my account by our credit card processor and the dispute is under investigation At this time Sweet Paper has been under paid for a product that was received by Ms [redacted] If you have any further questions regarding this matter please do not hesitate to contact me Thank you [redacted] Owner Sweet Paper -- [redacted] | Sweet Paper [redacted] | www.sweet-paper.com 7660-A Fay Avenue, La Jolla, CA Tuesday-Friday 10am-6pm | Saturday 10am-5pm

Hello [redacted], 
I am writing in response to complaint ID [redacted]. I...

have been in communication with [redacted] since I received this complaint. Below is our email string and attached is all supporting documentation. 
The complaint states that Ms. [redacted] emailed me regarding the cost and quantity of invitations she received and that I did not respond. As you can see below from my email dated Sat, Aug 16, 2014 at 11:28 AM I responded to Ms. [redacted]'s email within 30 minutes. 
After receiving the notification that she had placed a complaint with the Revdex.com I re-sent my email to her and the following exchange took place. I believe that in my email dated Wed, Aug 27, 2014 at 9:22 PM, where I responded to each of Ms. [redacted]'s complaints in red, that I clearly explained how and why she was charged what she was. I in no way intentionally overcharged her.
After going back and reviewing all of the information from her order I did notice a discrepancy, which I pointed out to her and addressed in my email dated Thu, Aug 28, 2014 at 11:09 AM. I unintentionally overcharged Ms. [redacted] in the amount of $48.60, this was an accident and not done on purpose. 
On Saturday, August 30th I met with Ms. [redacted]'s fiance, [redacted]. I reviewed the pricing information with [redacted] and showed him the pricing chart for the invitations they choose. At this time Mr. [redacted] requested that I provide an email directly from [redacted] (the invitation printer) listing the cost of their invitations. On September 3rd I provided this email to Mr. [redacted], see attachment C.[redacted]-Email to Fiance 9.3.14.
It should be noted that Sweet Paper is a retailer for [redacted], an invitation design and print house. [redacted] sets their own invitation pricing and as a dealer we cannot change this pricing. Any costs provided to Ms. [redacted] throughout her invitation process either came from [redacted]'s price chart or directly from a [redacted] representative and were not altered by Sweet Paper.
Throughout Ms. [redacted]'s entire invitation process I was very upfront and completely honest with her regarding the cost of her order. Each time she requested to change the quantity of her invitations I provided her with an updated invoice. At no time throughout this process did she question the pricing or feel as though I was overcharging her. I am a little confused as to why, after receiving her invitations and paying her final balance (she provided a credit card in person and signed off on the final balance) she suddenly decided to question the charges.
I conduct my business with honesty and integrity and would never intentionally overcharge a client. An honest mistake was made on Ms. [redacted]'s final charge and for that I am sorry. Under normal circumstances I would have gladly issued Ms. [redacted] a refund in the amount of $48.60. However Ms. [redacted], before allowing me to review all of this information with her, arbitrarily decided that I overcharged her by $500 and requested a reversal of payment from her credit card company. The $500 has been withdrawn from my account by our credit card processor and the dispute is under investigation. 
At this time Sweet Paper has been under paid for a product that was received by Ms. [redacted].
If you have any further questions regarding this matter please do not hesitate to contact me.
Thank you
[redacted]
Owner
Sweet Paper
-- 
[redacted] | Sweet Paper
[redacted] | www.sweet-paper.com
7660-A Fay Avenue, La Jolla, CA 92037
Tuesday-Friday 10am-6pm | Saturday 10am-5pm

Review: I met with one of the owners in May of 2014 to dicuss Wedding invitations. At that appt I was given a paper invoice with a quote of 750$ for 100 wedding inviations with a set up fee of $50. Then when I went back to the shop for the follow up visit the fee was 925$ for 100 invitations and with a 100$ set up fee. After much communication back and forth with the owner and a detailed look at the number of quests I requested she place the final order for 95 invitations and she said she would. When the invitations arrived there were 120 invitations. I have emailed her regarding this amount and requested an itemized bill for the amount. She has ignored my email. I have created a dispute with my credit card company as well. I feel that I was overcharged and I would like to have a detailed account of the billing.Desired Settlement: I would like a detailed account of the billing. I would like to know why I was quoted one fee at the initial appointment and then given a separate set of fees at the time the order was placed. I would also like to know why I received so many inviations when I only requested an order of 95. if I would like a refund of overpayment.

Business

Response:

Hello [redacted],