Sweet Pea

[redacted] 12:PM (hours ago) tome Dear [redacted] ***, In the interest of clarity, I will be concise in my response to MsF*MsF [redacted] breached our contract substantially on my wedding dayShe is the only vendor I used that breached our contract, was late, and was rude to my bridesmaids I have talked to all of my other vendors since the wedding to thank them, tip them, and write them positive reviews online, for which I can provide linksThe reality is that everyone else over-performed and was overly nice on my wedding day and everyone else received my appreciation, in my capacity as both the bride and the organizer of the eventMsF [redacted] was the sole exception.The bottom line is I paid, and contracted with MsF*, for services she did not fulfillThis amounts to a breach of contract Breach of Contract: I prepaid MsF [redacted] to fill and place favors - the glass placecard holders - for each of my guestsShe only used of them, and the remaining were returned to me the day after the wedding, still in their original wrappingUpon her request, I gave her my final count of people a week before the wedding in an email dated May 16th, and this count did not change I personally, together with my now husband and my mother, delivered boxes with these favors to MsF* exactly a week before the wedding, again per her request, so she could have enough time to prepare themI have emails between us from May 13th-16th showing that we discussed the date and time we would drop off the holders so she could work on themShe neglected to use almost 2/of my favors - this is in clear violation of our contract (see attached contract)This caused significant confusion as to my guests' seating and dinner selectionsI still have the untouched favors in their boxes, so her claims that she completed this task can be easily disproved Moreover, her response inaccurately addressed my complaint; I thoroughly explained that there were individual placecards for each guest - instead she chose to use the escort cards (an entirely different set of cards), which grouped couplesSince the wedding is over, I now have no ability to use these favors, furthermore, she prevented me from using them by not fulfilling our contractI need compensation for those favors I prepaid based on MsF*'s higher price range (despite her claim that I "did not choose the higher range presented") – I paid $out of a range of $to $for the head table for specific colors, types of flowers, and density of arrangementsI did not get any of those thingsI have pictures to prove this (attached)The entire color scheme of the wedding was singlehandedly changed by her with no warning or explanationAs MsF [redacted] admits in her own letter, I was very specific in the colors and types of flowers I requested her to provide: "The bride was very specific and restrictive with the flower choices and color range to be used, which was noted on the proposal as well." Despite our admittedly very specific agreement, the colors and types of flowers for the centerpieces and all personal flowers MsF [redacted] provided were less unique (in color and type), less abundant, and thus cheaper, than what I prepaid forI need compensation to make up for that price differential I also prepaid for a timely deliveryMsF [redacted] was late, which caused significant disturbance on the wedding day and loss of time with our other vendors, which equals to a loss of money because the limo and photographers were paid by the hourI gave her a big timeframe for delivery in an email dated May 21st (5-hours)Her business is only a few blocks from the venue and the sites where she delivered the personal flowers, so there should have been no delay in the first placeMsF*'s letter states that she did not consider the delivery timeframe that she herself requested as concrete (which someone with years of experience in the wedding business should well know that wedding schedules are very tight); she should have told me that in advance so I could have picked up the flowers instead of waiting for herI need compensation for her tardiness This is a business transactionAll the hearsay MsF [redacted] refers to about other people's alleged opinions of her work is completely irrelevantMsF [redacted] and I were the sole parties to this contractOur contract was negotiated and agreed upon by both parties, and this contract is the basis for my complaint If MsF [redacted] was unable to perform the contract she agreed upon, she should have informed me, so I could have made other arrangementsAs it stands, I paid her a lot of money for services that were not performed I am entitled to a refund for the portion of the contract that she breachedI have pictures and wrapped favors to prove my claimsBusinesses perform based on contract and payment, if not, they refund the money for services not renderedI'm not in the financial position to let money go for services I did not receive Compromise on Refund: Considering how detailed my agreement with MsF [redacted] was (as her own letter admits), and the fact that I opted for a higher price range, I expected to get service closely corresponding to what was contracted$is a number that reflects how far off she was from our understanding and contractI would consider a lower number offered by her in the interest of coming to some form of resolutionI have written numerous requests to her for negotiations before filing with the Revdex.com, which she has not addressedMy offer for a compromise on the amount of the refund still standsIf we cannot come to an agreement for even a partial refund, I will have to seek a remedy in Small Claims Court I appreciate the Revdex.com's assistance in this matter and hope this process leads to a resolution Sincerely, [redacted] ###-###-#### Attachments

Regarding the bride's place card holders, we would never intentionally, nor have we ever not finished a task that was contractedWhen there are items to be used as place card holders and also as favors there is always a place card for every person, so guests are not confused by taking empty pieces Unfortunately, perhaps to cut costs, it appears that this was not the case with this eventOftentimes brides will order props for their events in advance of knowing their final guest count and will order extra pieces that ultimately won't be utilizedIn this case, we filled every glass ball's wire holder with a place card and then filled the interior of each with water and a fresh cut flowerWe then placed all of them neatly and in alphabetical orderAs for the notion of setting these up in advance, we would never set these up off site beforehand because the flowers, which came out of a small hole on the side of the glass balls, would be crushed in transportThe glass balls themselves would also potentially be broken by being out of their protective wrappingsIn addition, I brought an extra person on site for the sole purpose of helping with this task, which was completed in a timely manner.Regarding the deliveries of the personal flowers, we do not do timed deliveriesWe charge a fee for deliveries and pick ups, which is determined by how much is being moved for an event, the distance we are traveling and how many locations there areThere is a discussion with the client in advance to determine a window of time for deliveries, which we will always try to meetEn route to the first of two deliveries of personal flowers for this event, I received a phone call from one of the bride's bridesmaids demanding to know where we wereAt the time I received this call, a few minutes BEFORE the delivery time discussed, we were less than a block away from the bride's apartment at [redacted] in [redacted] Upon arrival I took the flowers inside and then had to wait several minutes as different people discussed whether some of the flowers packed for the bride's location should go to the groom's location, the second delivery siteThis information had already been determined with the bride beforehandAfter it was decided that everything was as it should be, I left and we drove to the groom's location four blocks away at [redacted] in [redacted] We delivered the rest of the personal flowers and were not asked for any assistance in pinning the boutonnieresWe were not contracted to pin any of the boutonnieres, but would certainly have assisted with the pinning if askedPinning a boutonniere takes about three to five secondsThe idea that some of the boutonnieres were unusable because of not having enough time to pin them is simply unfoundedThe time to complete these two deliveries that were only four blocks apart did not take minutes, even with the unnecessary delay at the bride's locationWe also did not see any limo waiting at either site.Regarding the flower designs, we always utilize the flowers discussed for an event, except in the event that the flowers aren't up to our quality standards or are unavailableAll the flowers we used for this event were written down on the proposal and agreed upon with the brideThere was no filler flower used anywhere, unless the bride is referring to Hydrangea, which is not an inexpensive filler flower.The bride was very specific and restrictive with the flower choices and color range to be used, which were noted on the proposal as wellOn our proposals we often give pricing spreads to help with various budgetsWe only give pricing spreads where, no matter at which end, all the arrangements are still attractiveThe bride did not choose the higher end of the ranges presentedShe paid a very reasonable amount for quality, high end flowers arranged with care and skillIt is unfortunate that the bride did not feel as her own mother had thought she wouldAt the reception site her mother remarked to us that she thought the bride would be happy with the decoration and how nice everything lookedAlso, at the end of the evening there was a wedding guest who made a point of approaching me to express how beautiful she thought the flowers were for the event

We feel that we have fully and clearly addressed all the complaints the client has put forth in our last two responsesAt this point it seems the client is merely name calling “an amateur florist with a small business” and threatening “post public reviews on the internet” if she doesn't receive some sort of compensation.Firstly, we are not an amateur business and have been successfully decorating weddings and large events since Again, we have never had any complaints submitted to the Revdex.comInstead, we have received many highly positive notes, emails and internet reviews throughout the yearsThe following is a client review we just recently received.“We used Sweet Pea for both our rehearsal dinner florals, as well as our wedding and Shelby's work exceeded our expectations for both eventsShelby is truly talented and her floral arrangements are amazingly artisticI had a vision for both the rehearsal and the wedding and Shelby listened to everything that I said carefully and made my vision come to lifeShelby is truly a pleasure to work with and if you are looking for a florist in the Philadelphia area, definitely choose Sweet Pea for a wonderful, stress free planning experience!”I have also enclosed a couple pictures from the eventOne is of the trio centerpieces and one is of the compote centerpieces we designedThe unnecessary additional tumbler and ball of flowers pictured with the compote we didn't design, but were added by the client's mother.Solely in an effort to put an end to this ongoing complaint, we offer to purchase the client's remaining place card holders at $eachIf there are in fact of them remaining, the total we would then pay for them would be $Considering that the client seems not to have any goal other than obtaining funds we hope this will conclude this unfortunate situation

[redacted]




12:26 PM (21 hours ago)









tome




 
Dear [redacted],
In the interest of clarity, I will be concise in my response to Ms. F[redacted]. Ms. F[redacted] breached our contract substantially on my wedding day. She is the only vendor I used that breached our contract, was late, and was rude to my bridesmaids.  I have talked to all of my other vendors since the wedding to thank them, tip them, and write them positive reviews online, for which I can provide links. The reality is that everyone else over-performed and was overly nice on my wedding day and everyone else received my appreciation, in my capacity as both the bride and the organizer of the event. Ms. F[redacted] was the sole exception.The bottom line is I paid, and contracted with Ms. F[redacted], for services she did not fulfill. This amounts to a breach of contract.
Breach of Contract:
1. I prepaid Ms. F[redacted] to fill and place 150 favors - the glass placecard holders - for each of my 150 guests. She only used 60 of them, and the remaining 90 were returned to me the day after the wedding, still in their original wrapping. Upon her request, I gave her my final count of 150 people a week before the wedding in an email dated May 16th, and this count did not change.  I personally, together with my now husband and my mother, delivered 5 boxes with these 150 favors to Ms. F[redacted] exactly a week before the wedding, again per her request, so she could have enough time to prepare them. I have emails between us from May 13th-16th showing that we discussed the date and time we would drop off the holders so she could work on them. She neglected to use almost 2/3 of my favors - this is in clear violation of our contract (see attached contract). This caused significant confusion as to my guests' seating and dinner selections. I still have the untouched favors in their boxes, so her claims that she completed this task can be easily disproved.  Moreover, her response inaccurately addressed my complaint; I thoroughly explained that there were individual placecards for each guest - instead she chose to use the escort cards (an entirely different set of cards), which grouped couples. Since the wedding is over, I now have no ability to use these favors, furthermore, she prevented me from using them by not fulfilling our contract. I need compensation for those 90 favors.
2. I prepaid based on Ms. F[redacted]'s higher price range (despite her claim that I "did not choose the higher range presented") – I paid $650 out of a range of $450 to $750 for the head table for specific colors, types of flowers, and density of arrangements. I did not get any of those 3 things. I have pictures to prove this (attached). The entire color scheme of the wedding was singlehandedly changed by her with no warning or explanation. As Ms. F[redacted] admits in her own letter, I was very specific in the colors and types of flowers I requested her to provide: "The bride was very specific and restrictive with the flower choices and color range to be used, which was noted on the proposal as well." Despite our admittedly very specific agreement, the colors and types of flowers for the centerpieces and all personal flowers Ms. F[redacted] provided were less unique (in color and type), less abundant, and thus cheaper, than what I prepaid for. I need compensation to make up for that price differential.
3.  I also prepaid for a timely delivery. Ms. F[redacted] was late, which caused significant disturbance on the wedding day and loss of time with our other vendors, which equals to a loss of money because the limo and photographers were paid by the hour. I gave her a big timeframe for delivery in an email dated May 21st (5-6 hours). Her business is only a few blocks from the venue and the 2 sites where she delivered the personal flowers, so there should have been no delay in the first place. Ms. F[redacted]'s letter states that she did not consider the delivery timeframe that she herself requested as concrete (which someone with 16 years of experience in the wedding business should well know that wedding schedules are very tight); she should have told me that in advance so I could have picked up the flowers instead of waiting for her. I need compensation for her tardiness.  
This is a business transaction. All the hearsay Ms. F[redacted] refers to about other people's alleged opinions of her work is completely irrelevant. Ms. F[redacted] and I were the sole parties to this contract. Our contract was negotiated and agreed upon by both parties, and this contract is the basis for my complaint.  If Ms. F[redacted] was unable to perform the contract she agreed upon, she should have informed me, so I could have made other arrangements. As it stands, I paid her a lot of money for services that were not performed.  I am entitled to a refund for the portion of the contract that she breached. I have pictures and 90 wrapped favors to prove my claims. Businesses perform based on contract and payment, if not, they refund the money for services not rendered. I'm not in the financial position to let money go for services I did not receive.
Compromise on Refund:
Considering how detailed my agreement with Ms. F[redacted] was (as her own letter admits), and the fact that I opted for a higher price range, I expected to get service closely corresponding to what was contracted. $3800 is a number that reflects how far off she was from our understanding and contract. I would consider a lower number offered by her in the interest of coming to some form of resolution. I have written numerous requests to her for negotiations before filing with the Revdex.com, which she has not addressed. My offer for a compromise on the amount of the refund still stands. If we cannot come to an agreement for even a partial refund, I will have to seek a remedy in Small Claims Court.
I appreciate the Revdex.com's assistance in this matter and hope this process leads to a resolution.
Sincerely,
[redacted]
###-###-####
 
 
4 Attachments

Regarding the bride's place card holders, we would never intentionally, nor have we ever not finished a task that was contracted. When there are items to be used as place card holders and also as favors there is always a place card for every person, so guests are not confused by taking empty pieces....

Unfortunately, perhaps to cut costs, it appears that this was not the case with this event. Oftentimes brides will order props for their events in advance of knowing their final guest count and will order extra pieces that ultimately won't be utilized. In this case, we filled every glass ball's wire holder with a place card and then filled the interior of each with water and a fresh cut flower. We then placed all of them neatly and in alphabetical order. As for the notion of setting these up in advance, we would never set these up off site beforehand because the flowers, which came out of a small hole on the side of the glass balls, would be crushed in transport. The glass balls themselves would also potentially be broken by being out of their protective wrappings. In addition, I brought an extra person on site for the sole purpose of helping with this task, which was completed in a timely manner.Regarding the deliveries of the personal flowers, we do not do timed deliveries. We charge a fee for deliveries and pick ups, which is determined by how much is being moved for an event, the distance we are traveling and how many locations there are. There is a discussion with the client in advance to determine a window of time for deliveries, which we will always try to meet. En route to the first of two deliveries of personal flowers for this event, I received a phone call from one of the bride's bridesmaids demanding to know where we were. At the time I received this call, a few minutes BEFORE the delivery time discussed, we were less than a block away from the bride's apartment at [redacted] in [redacted]. Upon arrival I took the flowers inside and then had to wait several minutes as different people discussed whether some of the flowers packed for the bride's location should go to the groom's location, the second delivery site. This information had already been determined with the bride beforehand. After it was decided that everything was as it should be, I left and we drove to the groom's location four blocks away at [redacted] in [redacted]. We delivered the rest of the personal flowers and were not asked for any assistance in pinning the boutonnieres. We were not contracted to pin any of the boutonnieres, but would certainly have assisted with the pinning if asked. Pinning a boutonniere takes about three to five seconds. The idea that some of the boutonnieres were unusable because of not having enough time to pin them is simply unfounded. The time to complete these two deliveries that were only four blocks apart did not take 30 minutes, even with the unnecessary delay at the bride's location. We also did not see any limo waiting at either site.Regarding the flower designs, we always utilize the flowers discussed for an event, except in the event that the flowers aren't up to our quality standards or are unavailable. All the flowers we used for this event were written down on the proposal and agreed upon with the bride. There was no filler flower used anywhere, unless the bride is referring to Hydrangea, which is not an inexpensive filler flower.The bride was very specific and restrictive with the flower choices and color range to be used, which were noted on the proposal as well. On our proposals we often give pricing spreads to help with various budgets. We only give pricing spreads where, no matter at which end, all the arrangements are still attractive. The bride did not choose the higher end of the ranges presented. She paid a very reasonable amount for quality, high end flowers arranged with care and skill. It is unfortunate that the bride did not feel as her own mother had thought she would. At the reception site her mother remarked to us that she thought the bride would be happy with the decoration and how nice everything looked. Also, at the end of the evening there was a wedding guest who made a point of approaching me to express how beautiful she thought the flowers were for the event.

[redacted]




Sep 22 (3 days ago)









tome




 
 
Dear [redacted],
 
I am happy to see that once I offered to sell the items to Ms. F[redacted], she finally conceded that she neglected to fill 90 favors that I paid her to fill. This is a good starting point. And of course, I have made clear from the beginning that all I want is money back. I am not pursuing this for my good time - business is usually about money, so the point of Ms. F[redacted]'s comment about that is lost on me. The least I am willing to accept is a reimbursement for filling the holders that I paid Ms. F[redacted] to do ($3 x 90 plus 8% tax = $291.60), plus what I spent purchasing the unused 90 holders ($1902.72), as indicated in my initial breakdown (please see the detailed breakdown below, which is directly copied from my first letter). Thus, the minimum total amount I need back is $2194.32. I have provided both the Revdex.com and Ms. F[redacted] with receipts proving the authenticity of all of these amounts.
 
Ms. F[redacted] is far off on offering $3 per holder to purchase them, that does not even cover what I paid her to do. Moreover, they cost me over twice that amount plus customs charges to import them from China. These favors are my bottom line. If I do not get reimbursed for them, we will not have a deal. And yes I could generously convey them to her as part of the deal, despite the fact that that would result in a loss to me - what should really happen is she should reimburse me for them outright and I should get to retain or sell them as I please, because it is through her negligence that they are still in my possession and I could not give them to my guests. Instead, she stands to gain from this purchase because she will rent them out to clients on multiple occasions, probably at the price she's offering me. I have resigned myself to selling the favors to her in the interest of a resolution, but the items come at a price; her offer would be tantamount to getting them for free. 
 
Although I am quantifying their cost, the idea of giving these beautiful and yes expensive items to my guests was priceless for me. They defined the elegance that I envisioned for my wedding, and their unanticipated absence detracted from that effect - as I had 2/3 of my guests leaving empty-handed from my wedding, that's 90 people. This was an embarrassment to me and my husband. Furthermore, I am absolutely furious at the way Ms. F[redacted] has handled this dispute. Any responsible, successful business that cares about customer satisfaction and reputation would have given me a partial refund upon neglecting 2/3 of my items in her custody, without dragging out this toxic interaction. Furthermore, her antagonistic, passive aggressive, yet simultaneously self-victimized approach, despite her own name-calling, is absolutely vile. At this point, we have well established the dishonesty involved in the situation - after claiming that she "completely performed," Ms. F[redacted] is now ready to capitalize on my offer for a sale by swindling her way into taking my favors essentially for free. $270 does not even cover the cost I paid for her unperformed service of filling the holders, not to mention it only represents 7% of the money I initially requested, and I cannot accept that. Simply because of her handling of the situation, I will not come down any further than the cost of the 90 unused holders: $2194.32.  This almost cuts in half the initial refund I asked for ($3701.89) and constitutes a significant compromise on my part.
 
In light of the handpicked review Ms. F[redacted] included in her last letter, here is a review of her services I found on Yelp, which predates my wedding, that echoes my complaints exactly. I am including this in order to show that some of the problems I experienced seem to consistently be part of her practice (specifically, sparse arrangement of flowers, wrong flowers, and late delivery). The review is dated 11/4/2013, posted by "Walk S., [redacted], PA" and can be found at: [redacted]. Other negative reviews that previously existed on other websites appear to have been deleted.
 
"A few good and bad things about sweet pea. They are very nice and easy to contact when needed. Our table arrangements were very pretty and so were our cocktail arrangements. She even added a couple extra because she had a few extra flowers. But they were late to drop off flowers so we didn't have our bouquets in the beginning of our photos, my bridesmaids bouquets were falling apart a little by the time the ceremony started, she used a flower that I asked her not to use, and I asked for an arrangement for my guest book table ($30) it was 2 roses and some leaves flat on the table. They need to explain to people that is what it is because I would have paid more or not even had got it if I knew it was only a couple flowers and not even in a vase. So up to you. If I had to choose all over again I would choose another florist."
 
Breakdown of Refund:
Glass place-card holder favors
$291.60 refund for unfilled glass placecard holders based on our contract (90 unfilled holders,
           which we pre-paid you to fill, @$3 per holder = $270, plus 8% tax that you assessed on
           this service = $21.60)
$1752 refund for cost of 90 unfilled, unopened glass placecard holders, rendered unusable by
           your lack of performance (see [redacted] invoice attached, $584 = cost per box, 5 boxes in
           shipment, thus $2920 total for all holders).*
$108.60 reimbursement for customs charges for 90 glass placecard holders, rendered
           unusable by your lack of performance($181 total customs charges for all holders, less
           the holders that were used = 108.60 for the 90 that were unused. See attachments -
           there were 5 boxes in the delivery, each box carried a customs charge of $36.20,
           multiplied by 5 boxes, that's $181 for the full delivery. The first document shows each
           box individually (note the invoice numbers at the top of each page - I have also attached
           a delivery notice from [redacted] showing the total $181 charge)*
$42.12 refund for cost of gift tags on unused holders due to your lack of performance (90
           tags @ $.47 per tag, includes tax and shipping costs that we paid on these items)*
                     Subtotal: $2194.32
[redacted]
###-###-####
[redacted]

Review: Overview:By far our biggest complaint is that we pre-paid you for the service of filling 150 glass place-card holders, 90 of which went untouched by you. We spent $450 (plus tax) on this service, of which you performed less than half. Therefore, we request a refund for the 90 holders you omitted. All of our conversations leading up to the wedding day left us with no reason to suspect that this service would not be performed. We agreed multiple times that you would fill all 150 of them so we could use all of them at the wedding as individual placecard holders and gift favors for each guest. This means you actively mislead us by asking us to bring the items to your house a week before the wedding, so that you could supposedly fill them with flowers in advance - we found out later that you brought them to the venue, still in their original packaging and proceeded to fill them only several hours before the wedding. Every conversation we had about these holders, including over email, was based on the mutual understanding that we wanted them all filled. There is absolutely no explanation for why you could not tell us that we should deal with the holders on our own and fill them ourselves, if you were not up to the task or did not want to provide this service. This way we would have filled them ourselves and made sure they would be used. Instead, now we are left with several huge boxes of these holders that we have no ability to use because you neglected our agreement. We spent a lot of money on these beautiful favors, which were imported all the way from China. Because you prevented us from using our purchase, we request that you reimburse us for the cost of the 90 you did not fill. Moreover, my husband and I were very embarrassed that only half of our guests received favors. The glass holders were a hit and we had people asking us why they didn't get one. The last thing we wanted on our wedding day was to appear that we were neglecting half of our guests, or that we couldn't afford to give everyone a favor. We picked these holders out with great love and enthusiasm, we spent a lot of money on them, and we went through the trouble of importing them from China, only to find that someone prevented us from using them. You might imagine our dismay and frustration. Second, your late delivery of the personal flowers on the day of the wedding caused significant delay and disturbance on our one and only wedding day. It caused us to be late with our other vendors, wasted precious time we could have spent taking pictures, and thus wasted money on services we had paid for with other vendors. We were significantly delayed in using those vendors (by 30 minutues) due to your tardiness, namely the limo service and photographers, which were paid by the hour. I found it even more disturbing that you were rude to my bridesmaids during the late delivery. I can assure you that you were our only vendor that day who was rude. We paid you $300 in advance for a timely delivery, which we request to be reimbursed. We were also unable to distribute 4 boutonnieres for the fathers and another attendant because of your lateness, thus rendering them unusable. Overall your lateness cost us $340 plus tax in services we had prepaid you for - in addition to 30 minutes of lost time with our limo and photographers, which he have also paid for. Third, the color and composition of most of the personal flowers and arrangements you provided at the venue did not comport with what we had discussed at length during the planning process. The personal flowers - with the sole exception of the groom's boutonniere - were all comprised of the wrong colors, basically representing the complete opposite composition of what we had discussed - see below for a detailed explanation. The centerpieces, escort card table arrangement and entrance swags also did not reflect our agreement for reasons described below, mostly related to your overuse of cheap filler flowers and wrong color selection. We paid higher prices because we wanted less filler flowers. Finally, the flowers on the headtable were very sparse, which was surprising in light of the fact that we increased the price to prevent that from happening. You assured me during our final meeting that a price increase would result in a higher density of flowers. We found that the arrangement on the headtable did not even come close to what one would describe as abundant or dense.Desired Settlement: We would like at least $3791.89 of our money back - to refund us for the headtable, the glass placecard holders that were not filled, the delivery that was late and delayed our limo and photo shoot before the wedding, the wrong colors and composition of flowers in all of the personal flowers and table arrangements, and of course the tax that we paid on all of these items/services. A detailed breakdown of all of the expenses that we want refunded is provided in the attachment.

Business

Response:

Regarding the bride's place card holders, we would never intentionally, nor have we ever not finished a task that was contracted. When there are items to be used as place card holders and also as favors there is always a place card for every person, so guests are not confused by taking empty pieces. Unfortunately, perhaps to cut costs, it appears that this was not the case with this event. Oftentimes brides will order props for their events in advance of knowing their final guest count and will order extra pieces that ultimately won't be utilized. In this case, we filled every glass ball's wire holder with a place card and then filled the interior of each with water and a fresh cut flower. We then placed all of them neatly and in alphabetical order. As for the notion of setting these up in advance, we would never set these up off site beforehand because the flowers, which came out of a small hole on the side of the glass balls, would be crushed in transport. The glass balls themselves would also potentially be broken by being out of their protective wrappings. In addition, I brought an extra person on site for the sole purpose of helping with this task, which was completed in a timely manner.Regarding the deliveries of the personal flowers, we do not do timed deliveries. We charge a fee for deliveries and pick ups, which is determined by how much is being moved for an event, the distance we are traveling and how many locations there are. There is a discussion with the client in advance to determine a window of time for deliveries, which we will always try to meet. En route to the first of two deliveries of personal flowers for this event, I received a phone call from one of the bride's bridesmaids demanding to know where we were. At the time I received this call, a few minutes BEFORE the delivery time discussed, we were less than a block away from the bride's apartment at [redacted] in [redacted]. Upon arrival I took the flowers inside and then had to wait several minutes as different people discussed whether some of the flowers packed for the bride's location should go to the groom's location, the second delivery site. This information had already been determined with the bride beforehand. After it was decided that everything was as it should be, I left and we drove to the groom's location four blocks away at [redacted] in [redacted]. We delivered the rest of the personal flowers and were not asked for any assistance in pinning the boutonnieres. We were not contracted to pin any of the boutonnieres, but would certainly have assisted with the pinning if asked. Pinning a boutonniere takes about three to five seconds. The idea that some of the boutonnieres were unusable because of not having enough time to pin them is simply unfounded. The time to complete these two deliveries that were only four blocks apart did not take 30 minutes, even with the unnecessary delay at the bride's location. We also did not see any limo waiting at either site.Regarding the flower designs, we always utilize the flowers discussed for an event, except in the event that the flowers aren't up to our quality standards or are unavailable. All the flowers we used for this event were written down on the proposal and agreed upon with the bride. There was no filler flower used anywhere, unless the bride is referring to Hydrangea, which is not an inexpensive filler flower.The bride was very specific and restrictive with the flower choices and color range to be used, which were noted on the proposal as well. On our proposals we often give pricing spreads to help with various budgets. We only give pricing spreads where, no matter at which end, all the arrangements are still attractive. The bride did not choose the higher end of the ranges presented. She paid a very reasonable amount for quality, high end flowers arranged with care and skill. It is unfortunate that the bride did not feel as her own mother had thought she would. At the reception site her mother remarked to us that she thought the bride would be happy with the decoration and how nice everything looked. Also, at the end of the evening there was a wedding guest who made a point of approaching me to express how beautiful she thought the flowers were for the event.

Consumer

Response: