Sweet Perfections Bake Shoppe

Sweet Perfections Bake Shoppe takes great pride in their products, services and ultimately their valued customersMany days have been occupied working toward a positive resolve with this delicate complaintSweet Perfections stands behind its decision to reimburse the original requested $for the short fall from some filled cupcakes (based on cost of cupcakes) and the visual look of the one tier display cake; as the bride and groom commented early on that "the cupcakes and cake tasted good".Sweet Perfections had been working diligently for several weeks with its email service provider for (in a perfect world) a seamless merger to a new email service providerDuring this process, there were many 'breaks in service' logistical details that were out of our control making email communication very difficult at times.Sweet Perfections regrets the escalation of this issue seemingly due to lack of email responsiveness by Sweet Perfections, the complaint claimsSweet Perfections feels that its response time of business days for this very sensitive matter was respectful and appropriate and regrets the escalation of this issue seemingly due to lack of email responsiveness by Sweet Perfections, per complaint commentsSweet Perfections' hope is to finalize the above positive resolve based on solid facts and some generous good will

Sweet Perfections Bake Shoppe in Waukesha, Wisconsin received the attached email referenced customer complaint and appreciates the opportunity to respond to the local bride and groom complaint about recent service and product provided by us at their wedding.Account research regarding this complaint shows that Sweet Perfections is focused on delivery the best possible experience to our customersThe original complaint was acknowledged and apologized for and the requested refund was honoredWe made our best attempt to regain the customers' confidence in our company, but their complaints and demands snowballed.We ask that you please keep in mind; mistakes happen and shortfalls, no matter what process is in place, will sometimes be apparent in our line of workBecause we hold ourselves to an extremely high standard, we did go above and beyond for these customers, both during delivery (setting up their display for free) and after, when we communicated with the customers and honored their refund.Sweet Perfections sincerely regrets any inconvenience this issue may have causes Please feel free to contact me directly at ###-###-#### if you have any additional questions or concerns in this matter

Sweet
Perfections Bake Shoppe in Waukesha, Wisconsin received the attached email
referenced customer complaint and appreciates the opportunity to respond to the
local bride and groom complaint about recent service and product provided by us
at their wedding.Account
research regarding this...

complaint shows that Sweet Perfections is focused on
delivery the best possible experience to our customers. The original complaint
was acknowledged and apologized for and the requested refund was honored. We
made our best attempt to regain the customers' confidence in our company, but
their complaints and demands snowballed.We ask that
you please keep in mind; mistakes happen and shortfalls, no matter what process
is in place, will sometimes be apparent in our line of work. Because we hold
ourselves to an extremely high standard, we did go above and beyond for these
customers, both during delivery (setting up their display for free) and after,
when we communicated with the customers and honored their refund.Sweet
Perfections sincerely regrets any inconvenience this issue may have causes.
Please feel free to contact me directly at ###-###-#### if you have any
additional questions or concerns in this matter.

Revdex.com:
 We have reviewed the response made by the business in reference to complaint ID [redacted], and find that we will take this resolution
Truthfully, we just want this over with and do not want to deal with this
business anymore. Seems even with everything we have shown it does not
matter and the business will believe whatever it wants. Its very
discouraging even with proof that the business found as many excuses as
they have and will stick behind their "no way" that happened policy.First - This was an effect in that the business is telling a customer
they are wrong. All emotion was left out until the business of Sweet Perfections marked our email as spam. Sweet Perfections can say what
they want and believe what they want. The proof is in the pudding from
the pictures we took from our emails that we were marked as spam. I,
the groom, work in a business where there are mistakes that happen in
production. In the end, the business that put the product out there is
to fix the issues that have been found through production or in the
field. Even if it was only found on a few items, the issues is corrected
to resolve on all possible items. This situation can be directly compared the business I,
the groom, work for. If this business really believes that the
pictures taken of the cupcake shown was the only cupcake without filling
then they need to rethink their business strategy. Like I said if 4 cupcakes didn't have filling, the
probability that we talked to they only 4 people that did not have
filling in their cupcake would have a .000000000000005% chance of
happening. Better chance of winning the Powerball jackpot twice.
The basic fact is no matter what you do to a turd - give it jewelery, give it a suit, spray perfume on it, or put make up on it- a turd is still a turd, and there is nothing you
can do about that underlying fact.In the future I cannot refer anyone to go here.They did not reply to the comments on anything we provided from when we rejected their previous statement. To me that points out that the business stands in one of two places. Either they think we are completely wrong and just want a settlement. Or they cannot dispute anything from what we had shown and said. Overall, very poor business practice and I hope that the Revdex.com can see that based on what we have provided. We will be looking for the $285 amount in the mail from the business. We do not want the business to send us a certificate for a future cake as we do not want any future interaction with this company.

Sweet Perfections Bake Shoppe takes great pride in their
products, services and ultimately their valued customers. Many days have been
occupied working toward a positive resolve with this delicate complaint. Sweet
Perfections stands behind its decision to reimburse the original requested
$285.00 for the short fall from some filled cupcakes (based on cost of 40
cupcakes) and the visual look of the one tier display cake; as the bride and
groom commented early on that "the cupcakes and cake tasted good".Sweet Perfections had been working diligently for several
weeks with its email service provider for (in a perfect world) a seamless
merger to a new email service provider. During this process, there were many
'breaks in service' logistical details that were out of our control making
email communication very difficult at times.Sweet Perfections regrets the escalation of this issue
seemingly due to lack of email responsiveness by Sweet Perfections, the
complaint claims. Sweet Perfections feels that its response time of 5 business
days for this very sensitive matter was respectful and appropriate and regrets
the escalation of this issue seemingly due to lack of email responsiveness by
Sweet Perfections, per complaint comments. Sweet Perfections' hope is to finalize the above positive
resolve based on solid facts and some generous good will.

Review: For a wedding cake that was unfinished. Owner took it upon himself to not inform bride or groom about the cake, that was paid for, was unfinished. Cake was then delivered as is, delivery persons setup the cake and tell another person, not of the bridal party, that the cake was unfinished and bails. Bride finds out through a bridesmaid who saw the cake and called immediately after delivery truck had left without a word. Bride and groom were not told anything as to why it was unfinished until the next day. And were to only get reimbursed 40$ for the unfinished cake. When bride, groom and father of the bride tried calling back the bake Shoppe, the owner was always on another phone call or missing, hiding behind his employees.Desired Settlement: Bride and groom did desire more than the 40$, around 150$ but since the owner refuses to speak to anyone about the problem, bride and groom desire half of the cost of the cake returned. Approximate 355$ from the 710.75$.

Business

Response:

Coincidentally, we just got off the phone with both the bride and groom about the situation and have resolved it as well to there liking. Their wedding cake was delivered to their venue without an airbrush color application due to a machine breakdown morning of the event. we decided to still deliver the wedding cake without the color application as is was still beautiful and there were colorful flowers to be placed as well. our goal was to discuss the issue with management at the venue at time of drop off so they could let the bride and groom know upon arrival that we would discuss with them early the next week a resolution (our shop is closed Sun/Mon). the customer says that they were not told anything by the venue and were very upset that we did not call them directly on their wedding day about this, unfortunately (per groom) the couple was dealing with a different issue with the venue when they arrived and he said that could have been why they said nothing about the cake. our shop policy has always been NOT to call bride or groom day of their event with any issue, so letting the bride and groom know this was important to us and yes they heard us and understand but the groom still felt that if he had a heads up that it would have been better. so in the end we did settle on a monitary value that both sides agreed to. the groom also gave us a suggestion to ask our future clients if they would like to be contacted directly day of if there were any issues they needed to know about so we could have the info right on our contract and told him that we would give great consideration to his suggestion. [redacted] and [redacted]

Please let us know if there is anything else we can do!

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We would like to file a complaint against Sweet Perfections Bake Shoppe that is based in Waukesha, WI. We went through them for our wedding cake and wedding cupcakes for our wedding on October 17th, 2015. We started our complaint through phone calls. We then switched over to using our "wedding" email address because we were sending them pictures of the complaints we were telling them about. I tried to send a 3rd request this morning to resolve our complaint. In doing so, It appears they have decided to mark our email as spam so that they will no longer receive emails from us. I am assuming that they are using this as a tactic to make us go away.Based on this, I have sent them an email through my personal email letting them know that we will no longer be trying to resolve this complaint directly with them any further and would be going through a third party to help us.In our emails and phones I outlined our complaints several several times. Here is our complaint list that we had been discussing with them.Not all cupcakes were delivered upon initial delivery. Issue was resolved when the 2nd delivery came but caused unneeded stress and attention onto our parents and our hall director as they started to scramble to find other bakeries to provide enough cupcakes in the event they were not delivered.Not all 216 cupcakes were delivered. We were told that the owners personally check each order to make sure they are all there. In our case it was 216 cupcakes. However, on our end there were 6 people (which includes our hall director and our moms) that counted the cupcakes and all came up short of 216. The owner guaranteed that they were all there. However, I will take the odds that 6 people on site counted correctly over 1 person off site. This all could coincide with point one in that cupcakes could of been short since not all cupcakes were delivered in the first trip.The display cake was not decorated as we wanted it to be. An email was sent on 9-25-2015 with a picture of how we want the cake to be decorated (attached). It was requested that we bring in the burlap we wanted to have on the cake. We did so at the beginning of October. When we dropped it off the owner was unable to come out and talk with us to verify it would work. Sometime between when we brought the burlap in and the wedding it was deemed on Sweet Perfections end that the burlap we provided will not work. They decided to use something else its place. There was no phone or email letting us know that the burlap we supplied would not work. If that had been done we would have looked for an alternate material to use. Also in the email picture there were flowers on the cake. There were no flowers put onto the cake as well.Lastly, there were cupcakes that either had partial or no filling in them. We ordered a total of 216 cupcakes in 4 different flavors split evenly (54 of each). The cupcakes that we know of that did not have proper filling in them were the raspberry sunshine and the PB&G. This was brought to our attention by guest during the wedding plus in the week to follow. I have attached 4 pictures of one of the cupcakes that had a partial filling. At $4 a cupcakes I want my cupcakes to be properly made to how they were originally presented to us and tasted. Again this could coincide with the fact that not all cupcakes were delivered the first time around. For all I know the delivery driver could of realized that the cupcakes were short on site. They then called the store to let the store know this and the store quickly made cupcakes to finish the order. In a rush to get all the cupcakes done there might have been cupcakes were the filling was not put in. It is speculation on my end but it crossed my mind as something that could have happened.Desired Settlement: $125 - Display cake. The cake was not how we wanted it decorated. There was no phone call or email from you letting us know that the material we gave you for decorating the cake would not work.$432 - 108 cupcakes. There were cupcakes of the PB&G and Raspberry Sunshine that had partial to no fillings in them. Whether they had partial filling or none at all, the fillings were a key part of the cupcakes. We want a reimbursement for all of these cupcakes since it is unknown how many were missing the filling and we paid good money to receive a good product. We were also short on the overall total of cupcakes. $125 - We were told at our originally meeting that Sweet Perfections provides a certificate for the couple to come in and get a new cake for their one year wedding anniversary. This is because they do not want their customers to eat an older cake. They want the customer to eat something fresh from the bakery just like the one from the big day. Therefore we did not save any of our cake for us to eat on our anniversary. Due to everything that has happened and due to this still being dragged on, we no longer want this certificate. Therefore we no longer have a cake from our wedding that we would be able to have on our one year anniversary.$53 - For the delivery charge as there was an issue that ensued due to not all the cupcakes being delivered together.Overall reimbursement being requested due to the items listed above is $735.

Business

Response:

Sweet

Perfections Bake Shoppe in Waukesha, Wisconsin received the attached email

referenced customer complaint and appreciates the opportunity to respond to the

local bride and groom complaint about recent service and product provided by us

at their wedding.Account

research regarding this complaint shows that Sweet Perfections is focused on

delivery the best possible experience to our customers. The original complaint

was acknowledged and apologized for and the requested refund was honored. We

made our best attempt to regain the customers' confidence in our company, but

their complaints and demands snowballed.We ask that

you please keep in mind; mistakes happen and shortfalls, no matter what process

is in place, will sometimes be apparent in our line of work. Because we hold

ourselves to an extremely high standard, we did go above and beyond for these

customers, both during delivery (setting up their display for free) and after,

when we communicated with the customers and honored their refund.Sweet

Perfections sincerely regrets any inconvenience this issue may have causes.

Please feel free to contact me directly at ###-###-#### if you have any

additional questions or concerns in this matter.

Business

Response:

Sweet Perfections Bake Shoppe takes great pride in their

products, services and ultimately their valued customers. Many days have been

occupied working toward a positive resolve with this delicate complaint. Sweet

Perfections stands behind its decision to reimburse the original requested

$285.00 for the short fall from some filled cupcakes (based on cost of 40

cupcakes) and the visual look of the one tier display cake; as the bride and

groom commented early on that "the cupcakes and cake tasted good".Sweet Perfections had been working diligently for several

weeks with its email service provider for (in a perfect world) a seamless

merger to a new email service provider. During this process, there were many

'breaks in service' logistical details that were out of our control making

email communication very difficult at times.Sweet Perfections regrets the escalation of this issue

seemingly due to lack of email responsiveness by Sweet Perfections, the

complaint claims. Sweet Perfections feels that its response time of 5 business

days for this very sensitive matter was respectful and appropriate and regrets

the escalation of this issue seemingly due to lack of email responsiveness by

Sweet Perfections, per complaint comments. Sweet Perfections' hope is to finalize the above positive

resolve based on solid facts and some generous good will.

Consumer

Response:

We have reviewed the response made by the business in reference to complaint ID [redacted], and find that we will take this resolution

Truthfully, we just want this over with and do not want to deal with this

business anymore. Seems even with everything we have shown it does not

matter and the business will believe whatever it wants. Its very

discouraging even with proof that the business found as many excuses as

they have and will stick behind their "no way" that happened policy.First - This was an effect in that the business is telling a customer

they are wrong. All emotion was left out until the business of Sweet Perfections marked our email as spam. Sweet Perfections can say what

they want and believe what they want. The proof is in the pudding from

the pictures we took from our emails that we were marked as spam. I,

the groom, work in a business where there are mistakes that happen in

production. In the end, the business that put the product out there is

to fix the issues that have been found through production or in the

field. Even if it was only found on a few items, the issues is corrected

to resolve on all possible items. This situation can be directly compared the business I,

the groom, work for. If this business really believes that the

pictures taken of the cupcake shown was the only cupcake without filling

then they need to rethink their business strategy. Like I said if 4 cupcakes didn't have filling, the

probability that we talked to they only 4 people that did not have

filling in their cupcake would have a .000000000000005% chance of

happening. Better chance of winning the Powerball jackpot twice.

The basic fact is no matter what you do to a turd - give it jewelery, give it a suit, spray perfume on it, or put make up on it- a turd is still a turd, and there is nothing you

can do about that underlying fact.In the future I cannot refer anyone to go here.They did not reply to the comments on anything we provided from when we rejected their previous statement. To me that points out that the business stands in one of two places. Either they think we are completely wrong and just want a settlement. Or they cannot dispute anything from what we had shown and said. Overall, very poor business practice and I hope that the Revdex.com can see that based on what we have provided. We will be looking for the $285 amount in the mail from the business. We do not want the business to send us a certificate for a future cake as we do not want any future interaction with this company.