SweetLife® Diabetes Health Centers

This letter is in response to a complaint by [redacted] .Mrs [redacted] started a care program with me on 10/15/and paid the initialfee of$399, which was $registration fee-and $for her first monthly-payment.My staff proceeded to register her in our system, compiling paperwork, and creating her file, which requires several hours of staff time.On October 22, one week later, Mrs [redacted] alerted our office that she decided not to move forward and requested a refundWe explained to Mrs [redacted] that the $was refundable since she did not have her first service, but that the $registration fee would not be refundable because the work was done.However, after further consideration, Ipersonally authorized a full refund of $399, which was completed yesterday (see attached receipt).As she stated, our office is indeed busy, as many doctors offices are, however, we strive to provide optimal service whenever possibleI feel that I've gone above and beyond what was necessary to make Mrs [redacted] happyI hope this satisfies her complaint

This letter is in response to a complaint by em [redacted] ***Mr [redacted] was accepted into our care program on 5/and paid on that day for his care planOn Friday,5/29/15, he cancelled his care plan and requested a refund.Per our policies, we allow patients to discontinue care with two weeks written notificationIf this option is utilized, the patient is fully refunded for the unused portion of their care within days.The refund for his payment was processed today, June 25, Please see attached charge and refund slip in the amount of $1445.If there's anything else we can provide to help you resolve this complaint, please fet meknow