SweetLife® Diabetes Health Centers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

This letter is in response to a complaint by em [redacted]Mr. [redacted] was accepted into our care program on 5/12115 and paid on that day for his care plan. On Friday,5/29/15, he cancelled his care plan and requested a refund.Per our policies, we allow patients to discontinue care...

with two weeks written notification. If this option is utilized, the patient is fully refunded for the unused portion of their care within 30 days.The refund for his payment was processed today, June 25, 2015. Please see attached charge and refund slip in the amount of $1445.If there's anything else we can provide to help you resolve this complaint, please fet meknow.

This letter is in response to a complaint by [redacted].Mrs. [redacted] started a care program with me on 10/15/2015 and paid the initialfee of$399, which was $150 registration fee-and $249 for her first monthly-payment.My staff proceeded to register her in our system, compiling paperwork, and creating...

her file, which requires several hours of staff time.On October 22, one week later, Mrs. [redacted] alerted our office that she decided not to move forward and requested a refund. We explained to Mrs. [redacted] that the $249 was refundable since she did not have her first service, but that the $150 registration fee would not be refundable because the work was done.However, after further consideration, Ipersonally authorized a full refund of $399, which was completed yesterday (see attached receipt).As she stated, our office is indeed busy, as many doctors offices are, however, we strive to provide optimal service whenever possible. I feel that I've gone above and beyond what was necessary to make Mrs. [redacted] happy. I hope this satisfies her complaint