SweetSweep.com

In September of 2020 I ordered a replacement hose for my Miele vacuum. It didn't resolve the problem. I reached out to their support team via email - no response. I contacted Miele directly and was told that particular model required a board inside the unit in order to address the issue. I tried calling the company about the board and received no return phone call. I contacted customer service 4 different times (3 via email, one via phone) All the phone calls to the company go to voice mail and are never acknowledged. The emails go unanswered. I am out $200 for a vacuum hose that did not resolve the issue. Sweet Sweep Customer service is non-existent. To make it worse I used PayPal for the purchase thinking there was buyer protection for a bad transaction. All I receive from PayPal is that I received the item - that isn't the problem I need help engaging the company and they aren't doing anything other than telling me I got the item. Between the horrible, non-existent SweetSweep customer service and PayPal being useless you end up in a black hole and out money.

Review: I ordered a vacuum part on October **, 2013 and was told in an email that it would be sent out within 4-7 days. I have called the business 4 times and all I get is an answering machine. I've left messages and have gotten no response. I've emailed the manager and the order department and I have never received an answer to my emails. The company has my credit card information and that worries me.Desired Settlement: A phone call that they will deliver the product I ordered. I want to speak to them personally.

Business

Response:

1. Customer has placed this order electronically on - Oct **

Time stamped : Mon Oct ** 16:05:29 EST 2013

for the item

2. The item has been back ordered and the order status marked as " Will Ship in 4 - 7 days"

- order status stays until it is ready to ship. Order status is available live, 24/7 in real time by clicking the order status link that was sent with Order Confirmation e-mail when the order was first received.

3. Customer left message Nov. ** on our automated voice messaging system. We have called back and could not get the customer - left voice message saying - its still in back order and customer has option to cancel the order at anytime and credit card has never been charged.

4. Nov. [redacted] Also replied to the customers concern by sending an e-mail as follow

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5. The item was back in stock on Nov. ** and have called customer notifying his order is being shipped.

6. The item was shipped Nov. **, at 11:40 AM and Delivered on Nov. ** 13:43:00.

(End of Response to the complaiint ID #[redacted] )

Please acknowledge receipt of this response.

If you have any question, please call [redacted] at [redacted]

Thanks,