Sweetwater Golf Course

Customer came in wanting a back brace for her scoliosisI told her we didn't have anything for that and that she might want to see her doctor regarding it(She was using an old lumbar support of her husband's.) I showed her several types and let her try them on over her clothesShe decided on the Women's lumbar support and said it felt great! I told her the price and she didn't really want to spend that much but her husband said, "If it feels good, then get it." (I usually tell my customers to make sure they like it because it is not returnable, since it is worn against the bodyI usually stress these when they are concerned about the price, to make sure they understand our return policy.) The couple bought it and left(She forgot her box and came back later to pick it up; she also said that it didn't feel good when she sat in the car, wearing itI looked at it and re-adjusted it for herHer husband told her to make sure she likes it because he had just read that we have a day return policyI told them that didn't apply to the back braceIt was non-returnable once they left the store with itThey left but this time they forgot their receipt(I did neglect to stamp it with our non-returnable stamp, so I did at that time.)Customer came back the next day to pick up her receipt and to return the back braceI told her that I had just stamped her receipt, but that it was a non-returnable itemWe looked at her brace again, and I her suggested she might try taking the "stays" out, which seemed to be her main issueShe said that I never told them it was a "non-returnable item" and that I told her to "try it", so she figured it could be returnedShe asked to speak to my manager, but she was not in at the timeShe told me that this was just "bad practice" and she wanted to talk to the owner and she would report us to the Revdex.com( I did give her a copy of our Complaint form, so she could fill it out.) She said I was just trying to make money on the innocent and didn't care about anyoneI apologized for making her think that but did tell her that our return policy was stated on the second page of her receiptShe said that no one reads that and it should have been pointed out to her when she bought itI re¬iterated that I usually always tell people this up front but I know they claim I didn't, but that it still is our policyShe ended saying, "Well, looks like we both made some mistakes here but I still am going to turn you in to the Revdex.com." [redacted]

Customer came in wanting a back brace for her scoliosis. I told her we didn't have anything for that and that she might want to see her doctor regarding it. (She was using an old lumbar support of her husband's.) I showed her several types and let her try them on over her clothes. She decided on the...

Women's lumbar support and said it felt great! I told her the price and she didn't really want to spend that much but her husband said, "If it feels good, then get it." (I usually tell my customers to make sure they like it because it is not returnable, since it is worn against the body. I usually stress these when they are concerned about the price, to make sure they understand our return policy.) The couple bought it and left. (She forgot her box and came back later to pick it up; she also said that it didn't feel good when she sat in the car, wearing it. I looked at it and re-adjusted it for her. Her husband told her to make sure she likes it because he had just read that we have a 7 day return policy. I told them that didn't apply to the back brace. It was non-returnable once they left the store with it. They left but this time they forgot their receipt. (I did neglect to stamp it with our non-returnable stamp, so I did at that time.)Customer came back the next day to pick up her receipt and to return the back brace. I told her that I had just stamped her receipt, but that it was a non-returnable item. We looked at her brace again, and I her suggested she might try taking the "stays" out, which seemed to be her main issue. She said that I never told them it was a "non-returnable item" and that I told her to "try it", so she figured it could be returned. She asked to speak to my manager, but she was not in at the time. She told me that this was just "bad practice" and she wanted to talk to the owner and she would report us to the Revdex.com. ( I did give her a copy of our Complaint form, so she could fill it out.) She said I was just trying to make money on the innocent and didn't care about anyone. I apologized for making her think that but did tell her that our return policy was stated on the second page of her receipt. She said that no one reads that and it should have been pointed out to her when she bought it. I re¬iterated that I usually always tell people this up front but I know they claim I didn't, but that it still is our policy. She ended saying, "Well, looks like we both made some mistakes here but I still am going to turn you in to the Revdex.com." [redacted]