Sweetwater Homes, Inc.

Dear *** ,The title for the *** # *** was signed for by your co buyer Mr.*** ***and received on 09-11-2010The fact that you or your "co buyer" lost the title is your responsibility not ours.Only the DMV can make a new title.A "lien satisfied" is needed to create a new titleWe can
send you a "lien satisfied" but DMV requires that the lien holders signature be notarizedPlease send a SASE and $ notary fee to Car Cage Motors at *** *** *** *** ** ***.When we have received the notary fee, we will forward the lien satisfied to you so can go to your local DMV and have another title issued
Thank you
***
If you have any questions please feel free to call
***

This is a copy of the language from the contract used for Ms ***'s transaction.Under the additional "terms and conditions" of the contract item 3is a more specific explanation of the manor in which the finance charges and paymentsfunction in her agreement

I am rejecting this response becauseI WAS ONLY 5 MONTHS INTO THE LOAN WHY IS THE INTEREST 383.76??My understanding at the time when the loan was given.The finance charge (873.78) was going to be divided into 18 months evenly its started...

out at 46 and went up  and back down I don't understand it

Initial Business Response /* (1000, 8, 2015/12/22) */
[redacted]'s carpet was completely installed on Saturday 12-12-15. Our original intent was to install all carpet at one time, however due to a manufactures production delay, we could not. Mr. [redacted] was contacted and agreed that we...

install portion of carpet that was here, and the balance when it came in. We realize that this was not exactly what [redacted] wanted, but we did not request that he take off work, as in similar situations where people need to work, arrangements can be made. He made this choice. Rightfully, we covered expense of an installer to complete on a Saturday. Mr. [redacted] will also be offered a FREE 5 x 8 area rug of his choice, as our way of apologizing for his inconvenience.
Initial Consumer Rebuttal /* (3000, 10, 2015/12/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I completely understand that issues arise and the carpet cannot be installed in one day; however, there were multiple mistakes, detailed above, that were made by Magic Carpet. These mistakes resulted in us making accommodations, multiple times, in order for our carpet to be installed. Not only were we inconvenienced, we had to reach out to Magic Carpet in order to figure out what was going on with our carpet multiple times. They did not reach out to us to let us know they would not be showing up to install carpet on the November 25th, we had to reach out to them only to find out there employees did not take the initiative to remove the carpet from the now locked semi-truck. Although it was our choice to take the day off, we did so based on the information that was provided to us by Magic Carpet on November 24th, stating that they would install the remaining carpet on November 25th. Additionally, on December 7th when only the pad was installed on the stairs we were told they would install the carpet when it came in, with no additional information provided to us. We had to reach out to Magic Carpet for completion times for the stairs.
Unfortunately, this is not where the poor communication ended, after realizing how slippery and dangerous our stairs were we reached out to Magic Carpet with our concerns regarding the safety of the stairs in the condition in which they were left. Regrettably our concerns were completely dismissed and initially no solutions to our issue were provided. The individual we spoke to went as far as to say that the inaccurate measurement of carpet happens, which I completely understand. However, they went on to advise that in their opinion it was fine for us to just have the pad on our stairs until they have the carpet in and available for installation. It is important to note that the pad was slippery and had the nail track exposed on multiple stairs Magic Carpet had no concerns with the safety issue we raised, until I mentioned the fact that I have a two year old and a pregnant wife. It was only at this point that they advised they could come out and install carpet on the stairs, whether it was a remnant or our actual carpet if it was available. This is a solution that should have been provided to me when I initially called, because I was a customer with a safety concern, not because there was a big liability for Magic Carpet if an injury occurred with my two year old or my wife.
I understand that there can be issues with the carpet and the manufacturer; however, these were not the only issues with our order. There were oversights on the part of Magic Carpet that resulted in large our carpet being installed over four days. If there had been communication and empathy on the part of Magic Carpet this experience could have been slightly more pleasant. Unfortunately, each time we called with questions or concerns we felt we were treated as an inconvenience.
Final Business Response /* (4000, 12, 2016/01/05) */
Phil (the owner of Magic Carpets) has been in touch with [redacted], and reached an agreement that a $500 refund, would resolve his issue. Refund of $500 will be sent in tomorrows mail.

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

This complaint was resolved to the customers satisfaction.

Initial Business Response /* (1000, 5, 2016/01/05) */
Phil contacted [redacted], and they mutually agreed that a $600 refund would resolve this complaint. Magic Carpets check #[redacted] for $600, will go out in tomorrows mails.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/12) */
(The consumer...

indicated he/she ACCEPTED the response from the business.)
The company mailed a !0%($500) refund and apologized for the mistake.
Thank you.

Please see attached document, per consumer request.