Initial Business Response /* (1000, 13, 2016/05/17) */
Bill, the Unit Manager of the store, took the original complaintHe remembered the order when he was talking to the customer and was sure he gave her a pieceHowever, he apologized, and offered that if she brought the nuggets back he
would make her a fresh order and offered a drink for her inconvenienceShe told him no she just wanted him to "write it down in his little book like the managers have done in the past"She then proceeded to ask for his name and he replied that it was policy to not give out his nameAfter the customer took the problem to our corporate office, Bill called her back on Friday with intention of giving her a credit to simply resolve the problemShe did not answer her phone and there was no voice mail set up to leave a messageIn all regards, Bill followed correct company policy in handling this situation
Initial Consumer Rebuttal /* (3000, 15, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bill is not being truthful about the resolutionHe did not call me to offer a creditI do have a voicemail that is set upTo date no one from Swenson's has reached out to make the situation rightI have never experienced customer service that has been this horrible, or spoke to a manager that was so rudeThis whole experience has lead me to believe that at Swenson's the customer does not come first and they do not care about my business
Final Business Response /* (4000, 18, 2016/05/20) */
If Ms*** would like to hear an apology directly from the company, she is encouraged to call our corporate office at (330)928-We value all of our loyal customers at Swensons, including Ms***, and hope that we can come to a mutually agreeable result in this matter
Initial Business Response /* (1000, 13, 2016/05/17) */
Bill, the Unit Manager of the store, took the original complaintHe remembered the order when he was talking to the customer and was sure he gave her a pieceHowever, he apologized, and offered that if she brought the nuggets back he
would make her a fresh order and offered a drink for her inconvenienceShe told him no she just wanted him to "write it down in his little book like the managers have done in the past"She then proceeded to ask for his name and he replied that it was policy to not give out his nameAfter the customer took the problem to our corporate office, Bill called her back on Friday with intention of giving her a credit to simply resolve the problemShe did not answer her phone and there was no voice mail set up to leave a messageIn all regards, Bill followed correct company policy in handling this situation
Initial Consumer Rebuttal /* (3000, 15, 2016/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bill is not being truthful about the resolutionHe did not call me to offer a creditI do have a voicemail that is set upTo date no one from Swenson's has reached out to make the situation rightI have never experienced customer service that has been this horrible, or spoke to a manager that was so rudeThis whole experience has lead me to believe that at Swenson's the customer does not come first and they do not care about my business
Final Business Response /* (4000, 18, 2016/05/20) */
If Ms*** would like to hear an apology directly from the company, she is encouraged to call our corporate office at (330)928-We value all of our loyal customers at Swensons, including Ms***, and hope that we can come to a mutually agreeable result in this matter