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Swept Away Rentals

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Swept Away Rentals Reviews (2)

Please don't use this companyAfter paying half of my invoice in January I was contacted in July to be told that my seating choice had been double bookedI was more then cooperative about the situation and changed my seating choice to another option they had, but through out this process the company was very unprofessional with how they handled itThey attempted to charge me more money for less seating then I had originally bookedThen I feel because I wasn't willing to pay more they stated that the original delivery times were no longer going to work because of a policy change that the outside decor could no longer be outside if it rainsThen why would you label these items as an outside option? I feel they were just trying to get me to cancel with them at this pointThen here's the really unfortunate situationweeks before my wedding I was unfortunately in a horrible car accidentI had to cancel my original wedding plans and reschedule for over a year later because I couldn't walk for monthsWhen we rescheduled our wedding plans we no longer needed the seating that we had originally rented because our outdoor venue wasn't going to work in November so we had to rent an indoor venueWhen I called to ask about a refund, this company refused to refund meThey said I could utilize my over $ [redacted] credit for anything in their inventory, but that they wouldn't refund me a pennyI already have wedding decorations and no longer needed their seating options, how am I supposed to use this "credit"? I am planning a small lower budget wedding and due to my awful car accident I already will be paying more then my original budgetI understand that cancellation policies are in place to save a company from brides canceling last minute but this was not something we could have avoidedI would have rather been at my wedding then recovering in the hospital for monthsPlease chose your vendors wisely and avoid this company if you canI even offered to take a partial refund and they still refusedAn exact quote from the owner was "I've had costumers die before and I still didn't refund their families for their event"That is not a person I want to do business with

Please don't use this company. After paying half of my invoice in January I was contacted in July to be told that my seating choice had been double booked. I was more then cooperative about the situation and changed my seating choice to another option they had, but through out this process the company was very unprofessional with how they handled it. They attempted to charge me more money for less seating then I had originally booked. Then I feel because I wasn't willing to pay more they stated that the original delivery times were no longer going to work because of a policy change that the outside decor could no longer be outside if it rains. Then why would you label these items as an outside option? I feel they were just trying to get me to cancel with them at this point. Then here's the really unfortunate situation. 2 weeks before my wedding I was unfortunately in a horrible car accident. I had to cancel my original wedding plans and reschedule for over a year later because I couldn't walk for months. When we rescheduled our wedding plans we no longer needed the seating that we had originally rented because our outdoor venue wasn't going to work in November so we had to rent an indoor venue. When I called to ask about a refund, this company refused to refund me. They said I could utilize my over $[redacted] credit for anything in their inventory, but that they wouldn't refund me a penny. I already have wedding decorations and no longer needed their seating options, how am I supposed to use this "credit"? I am planning a small lower budget wedding and due to my awful car accident I already will be paying more then my original budget. I understand that cancellation policies are in place to save a company from brides canceling last minute but this was not something we could have avoided. I would have rather been at my wedding then recovering in the hospital for months. Please chose your vendors wisely and avoid this company if you can. I even offered to take a partial refund and they still refused. An exact quote from the owner was "I've had costumers die before and I still didn't refund their families for their event". That is not a person I want to do business with.

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