Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The new water heater was not removed from their van until after the old water heater was removedI was the one that noticed the new water heater was too shortAt this point it was too late per [redacted] and the only option was to proceedThe fact that the home warranty company and the plumbing company blame each other and force the consumer to pay by leaving them between a rock and a hard place is unfairI should be refunded $190.00, whether it is split between the companies or by either one Regards, [redacted]
4/29/ size="3"> Resolution Team, On 4/8/2015, I was dispatched to Mr [redacted] ’s residence to diagnose a water heater in the garage that was making loud noisesThe first step in the process was to access the complaint of no hot water by testing the kitchen faucetWithin a few minutes during this process, a popcorn popping sound began and continued to become stronger within the next few minutesAt this point, it was determined the water heater was obviously retaining sediment The next step was contacting [redacted] to inform them of our diagnosisAfter providing my report to ***, authorization was given to replace Mr [redacted] s’s water heater On 4/13/2015, I returned with the new water heaterIn the process of draining the water from the old heater, I recognized the new water heater was 10” shorter than the one to be replacedImmediately, Mr [redacted] was made aware of the differencesHe was then given the option to return the water heater for one that was of the same size as the one we were replacing His response was he had been without hot water for longer than he and his family had desiredHe stated that he wanted the water heater that was onsite installed although he had been previously advised of the differencesHe was then advised of the requirements for verification modifications in order for the water heater to meet code requirements, he agreed to pay for the modifications During the process of removing the old water heater and in preparation of the installation of the new water heater, Mr [redacted] expressed a desire for us to remove an aging wooden stand that was supporting the heater in questionIt was showing sign of secondary water damageMr [redacted] was then advised that we could not remove the stand because it was not an item on the dispatch orderHe then advised me that he had some plywood and he wanted to place it on the wooden structure before we placed the water heater in its determined spaceHe declined because the wooden box was apparently damaged from water not related to the water heater After placing the water heater in its current position, we were prepared to make modifications to the ventilation pipingThe measurements for the modifications were taken and my co-worker went to the plumbing supply house to purchase the necessary material to modify the ventilation exhaust Upon the return of my co-worker we proceeded to install the section of the vent pipe that was to be added to the existing pipeIt was determined that an access hole would be needed due to the vent pipe was above the garage ceiling It became unattached as a result of my moving the section of the pipe below it After the vent pipe was completely reattached, I then proceeded to fill the new heater with water and conduct a check list to ensure all connections were properly attachedThe final process was to turn the gas valve for the water heater to the “on” position and lite the waters heater’s pilotAfter which, the water heater was in full operationMr [redacted] and I had made small talk and he thanked me for my serviceHis old water heater was loaded on to our service vehicle for disposal and we departed his residence [redacted]
They were sent by our home warranty company to replace our water heaterThey came up with over $of things that were not covered by the home warrantyEverything they came up with was overpriced like crazy and a lot of them were not even neededThey wanted to charge us for a T&P valveThe T&P valve comes with the new water heater for crying out loud
size="3">
Resolution Team,
On 4/8/2015, I was dispatched to Mr. [redacted]’s residence to
diagnose a water heater in the garage that was making loud noises. The first
step in the process was to access the complaint of no hot water by testing the
kitchen faucet. Within a few minutes during this process, a popcorn popping
sound began and continued to become stronger within the next few minutes. At
this point, it was determined the water heater was obviously retaining
sediment.
The next step was contacting [redacted] to inform them of our
diagnosis. After providing my report to [redacted], authorization was given to replace
Mr. [redacted]s’s water heater.
On 4/13/2015, I returned with the new water heater. In the
process of draining the water from the old heater, I recognized the new water
heater was 10” shorter than the one to be replaced. Immediately, Mr. [redacted]
was made aware of the differences. He was then given the option to return the
water heater for one that was of the same size as the one we were replacing.
His response was he had been without hot water for longer than he and his
family had desired. He stated that he wanted the water heater that was onsite
installed although he had been previously advised of the differences. He was
then advised of the requirements for verification modifications in order for
the water heater to meet code requirements, he agreed to pay for the
modifications.
During the process of removing the old water heater and in
preparation of the installation of the new water heater, Mr. [redacted] expressed
a desire for us to remove an aging wooden stand that was supporting the heater
in question. It was showing sign of secondary water damage. Mr. [redacted] was
then advised that we could not remove the stand because it was not an item on
the dispatch order. He then advised me that he had some plywood and he wanted
to place it on the wooden structure before we placed the water heater in its
determined space. He declined because the wooden box was apparently damaged
from water not related to the water heater.
After placing the water heater in its current position, we
were prepared to make modifications to the ventilation piping. The measurements
for the modifications were taken and my co-worker went to the plumbing supply
house to purchase the necessary material to modify the ventilation exhaust.
Upon the return of my co-worker we proceeded to install the section of the vent
pipe that was to be added to the existing pipe. It was determined that an
access hole would be needed due to the vent pipe was above the garage ceiling.
It became unattached as a result of my moving the section of the pipe below it.
After the vent pipe was completely reattached, I then proceeded to fill the new
heater with water and conduct a check list to ensure all connections were
properly attached. The final process was to turn the gas valve for the water
heater to the “on” position and lite the waters heater’s pilot. After which,
the water heater was in full operation. Mr. [redacted] and I had made small talk
and he thanked me for my service. His old water heater was loaded on to our
service vehicle for disposal and we departed his residence.
They were sent by our home warranty company to replace our water heater. They came up with over $1300 of things that were not covered by the home warranty. Everything they came up with was overpriced like crazy and a lot of them were not even needed. They wanted to charge us for a T&P valve. The T&P valve comes with the new water heater for crying out loud.
SWG Plumbing changed our water heater in the attic. First of all, they sent inexperienced workers to replace it. When they failed to complete the work, they called their supervisor for help after few hours. The supervisor came late in the evening and made them rush through the job. They dropped water all over the carpet while taking the old one with them. Unfortunately, I paid them in full and did not go up in the attic to check their work at that time. Later on, I found that the work was not done properly. There were multiple issues with the installation (including 2 major ones). Also, I realized that they did not get a permit from [redacted] to replace the water heater and did not follow the city codes. Otherwise, the city inspection would have failed. When I called them to fix the issues, they sent Vince [redacted], who is probably a partial owner in the business, to inspect the work. After his visit, I was surprised to receive a high quote from them for the work which should have been done properly in the first place. The quote was so high that I could have got a brand new water heater installed for the same price. I contacted them several times after that, but they did not care.
The following response was sent to your organization on 4/29/2015.
4/29/2015
Resolution Team,
On 4/8/2015, I was dispatched to Mr. [redacted]’s residence to
diagnose a water heater in the garage that was making loud noises. The first
step in the process was to access the complaint of no hot water by testing the
kitchen faucet. Within a few minutes during this process, a popcorn popping
sound began and continued to become stronger within the next few minutes. At
this point, it was determined the water heater was obviously retaining
sediment.
The next step was contacting [redacted] to inform them of our
diagnosis. After providing my report to [redacted], authorization was given to replace
Mr. [redacted]s’s water heater.
On 4/13/2015, I returned with the new water heater. In the
process of draining the water from the old heater, I recognized the new water
heater was 10” shorter than the one to be replaced. Immediately, Mr. [redacted]
was made aware of the differences. He was then given the option to return the
water heater for one that was of the same size as the one we were replacing.
His response was he had been without hot water for longer than he and his
family had desired. He stated that he wanted the water heater that was onsite
installed although he had been previously advised of the differences. He was
then advised of the requirements for verification modifications in order for
the water heater to meet code requirements, he agreed to pay for the
modifications.
During the process of removing the old water heater and in
preparation of the installation of the new water heater, Mr. [redacted] expressed
a desire for us to remove an aging wooden stand that was supporting the heater
in question. It was showing sign of secondary water damage. Mr. [redacted] was
then advised that we could not remove the stand because it was not an item on
the dispatch order. He then advised me that he had some plywood and he wanted
to place it on the wooden structure before we placed the water heater in its
determined space. He declined because the wooden box was apparently damaged
from water not related to the water heater.
After placing the water heater in its current position, we
were prepared to make modifications to the ventilation piping. The measurements
for the modifications were taken and my co-worker went to the plumbing supply
house to purchase the necessary material to modify the ventilation exhaust.
Upon the return of my co-worker we proceeded to install the section of the vent
pipe that was to be added to the existing pipe. It was determined that an
access hole would be needed due to the vent pipe was above the garage ceiling.
It became unattached as a result of my moving the section of the pipe below it.
After the vent pipe was completely reattached, I then proceeded to fill the new
heater with water and conduct a check list to ensure all connections were properly
attached. The final process was to turn the gas valve for the water heater to
the “on” position and lite the waters heater’s pilot. After which, the water
heater was in full operation. Mr. [redacted] and I had made small talk and he
thanked me for my service. His old water heater was loaded on to our service
vehicle for disposal and we departed his residence.
[redacted]
We have also received a response for the complaint regarding this matter as well.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The new water heater was not removed from their van until after the old water heater was removed. I was the one that noticed the new water heater was too short. At this point it was too late per [redacted] and the only option was to proceed. The fact that the home warranty company and the plumbing company blame each other and force the consumer to pay by leaving them between a rock and a hard place is unfair.
I should be refunded $190.00, whether it is split between the 2 companies or by either one.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint The new water heater was not removed from their van until after the old water heater was removedI was the one that noticed the new water heater was too shortAt this point it was too late per [redacted] and the only option was to proceedThe fact that the home warranty company and the plumbing company blame each other and force the consumer to pay by leaving them between a rock and a hard place is unfairI should be refunded $190.00, whether it is split between the companies or by either one Regards, [redacted]
4/29/ size="3"> Resolution Team, On 4/8/2015, I was dispatched to Mr [redacted] ’s residence to diagnose a water heater in the garage that was making loud noisesThe first step in the process was to access the complaint of no hot water by testing the kitchen faucetWithin a few minutes during this process, a popcorn popping sound began and continued to become stronger within the next few minutesAt this point, it was determined the water heater was obviously retaining sediment The next step was contacting [redacted] to inform them of our diagnosisAfter providing my report to ***, authorization was given to replace Mr [redacted] s’s water heater On 4/13/2015, I returned with the new water heaterIn the process of draining the water from the old heater, I recognized the new water heater was 10” shorter than the one to be replacedImmediately, Mr [redacted] was made aware of the differencesHe was then given the option to return the water heater for one that was of the same size as the one we were replacing His response was he had been without hot water for longer than he and his family had desiredHe stated that he wanted the water heater that was onsite installed although he had been previously advised of the differencesHe was then advised of the requirements for verification modifications in order for the water heater to meet code requirements, he agreed to pay for the modifications During the process of removing the old water heater and in preparation of the installation of the new water heater, Mr [redacted] expressed a desire for us to remove an aging wooden stand that was supporting the heater in questionIt was showing sign of secondary water damageMr [redacted] was then advised that we could not remove the stand because it was not an item on the dispatch orderHe then advised me that he had some plywood and he wanted to place it on the wooden structure before we placed the water heater in its determined spaceHe declined because the wooden box was apparently damaged from water not related to the water heater After placing the water heater in its current position, we were prepared to make modifications to the ventilation pipingThe measurements for the modifications were taken and my co-worker went to the plumbing supply house to purchase the necessary material to modify the ventilation exhaust Upon the return of my co-worker we proceeded to install the section of the vent pipe that was to be added to the existing pipeIt was determined that an access hole would be needed due to the vent pipe was above the garage ceiling It became unattached as a result of my moving the section of the pipe below it After the vent pipe was completely reattached, I then proceeded to fill the new heater with water and conduct a check list to ensure all connections were properly attachedThe final process was to turn the gas valve for the water heater to the “on” position and lite the waters heater’s pilotAfter which, the water heater was in full operationMr [redacted] and I had made small talk and he thanked me for my serviceHis old water heater was loaded on to our service vehicle for disposal and we departed his residence [redacted]
They were sent by our home warranty company to replace our water heaterThey came up with over $of things that were not covered by the home warrantyEverything they came up with was overpriced like crazy and a lot of them were not even neededThey wanted to charge us for a T&P valveThe T&P valve comes with the new water heater for crying out loud
4/29/2015
size="3">
Resolution Team,
On 4/8/2015, I was dispatched to Mr. [redacted]’s residence to
diagnose a water heater in the garage that was making loud noises. The first
step in the process was to access the complaint of no hot water by testing the
kitchen faucet. Within a few minutes during this process, a popcorn popping
sound began and continued to become stronger within the next few minutes. At
this point, it was determined the water heater was obviously retaining
sediment.
The next step was contacting [redacted] to inform them of our
diagnosis. After providing my report to [redacted], authorization was given to replace
Mr. [redacted]s’s water heater.
On 4/13/2015, I returned with the new water heater. In the
process of draining the water from the old heater, I recognized the new water
heater was 10” shorter than the one to be replaced. Immediately, Mr. [redacted]
was made aware of the differences. He was then given the option to return the
water heater for one that was of the same size as the one we were replacing.
His response was he had been without hot water for longer than he and his
family had desired. He stated that he wanted the water heater that was onsite
installed although he had been previously advised of the differences. He was
then advised of the requirements for verification modifications in order for
the water heater to meet code requirements, he agreed to pay for the
modifications.
During the process of removing the old water heater and in
preparation of the installation of the new water heater, Mr. [redacted] expressed
a desire for us to remove an aging wooden stand that was supporting the heater
in question. It was showing sign of secondary water damage. Mr. [redacted] was
then advised that we could not remove the stand because it was not an item on
the dispatch order. He then advised me that he had some plywood and he wanted
to place it on the wooden structure before we placed the water heater in its
determined space. He declined because the wooden box was apparently damaged
from water not related to the water heater.
After placing the water heater in its current position, we
were prepared to make modifications to the ventilation piping. The measurements
for the modifications were taken and my co-worker went to the plumbing supply
house to purchase the necessary material to modify the ventilation exhaust.
Upon the return of my co-worker we proceeded to install the section of the vent
pipe that was to be added to the existing pipe. It was determined that an
access hole would be needed due to the vent pipe was above the garage ceiling.
It became unattached as a result of my moving the section of the pipe below it.
After the vent pipe was completely reattached, I then proceeded to fill the new
heater with water and conduct a check list to ensure all connections were
properly attached. The final process was to turn the gas valve for the water
heater to the “on” position and lite the waters heater’s pilot. After which,
the water heater was in full operation. Mr. [redacted] and I had made small talk
and he thanked me for my service. His old water heater was loaded on to our
service vehicle for disposal and we departed his residence.
[redacted]
They were sent by our home warranty company to replace our water heater. They came up with over $1300 of things that were not covered by the home warranty. Everything they came up with was overpriced like crazy and a lot of them were not even needed. They wanted to charge us for a T&P valve. The T&P valve comes with the new water heater for crying out loud.
SWG Plumbing changed our water heater in the attic. First of all, they sent inexperienced workers to replace it. When they failed to complete the work, they called their supervisor for help after few hours. The supervisor came late in the evening and made them rush through the job. They dropped water all over the carpet while taking the old one with them. Unfortunately, I paid them in full and did not go up in the attic to check their work at that time. Later on, I found that the work was not done properly. There were multiple issues with the installation (including 2 major ones). Also, I realized that they did not get a permit from [redacted] to replace the water heater and did not follow the city codes. Otherwise, the city inspection would have failed. When I called them to fix the issues, they sent Vince [redacted], who is probably a partial owner in the business, to inspect the work. After his visit, I was surprised to receive a high quote from them for the work which should have been done properly in the first place. The quote was so high that I could have got a brand new water heater installed for the same price. I contacted them several times after that, but they did not care.
The following response was sent to your organization on 4/29/2015.
4/29/2015
Resolution Team,
On 4/8/2015, I was dispatched to Mr. [redacted]’s residence to
diagnose a water heater in the garage that was making loud noises. The first
step in the process was to access the complaint of no hot water by testing the
kitchen faucet. Within a few minutes during this process, a popcorn popping
sound began and continued to become stronger within the next few minutes. At
this point, it was determined the water heater was obviously retaining
sediment.
The next step was contacting [redacted] to inform them of our
diagnosis. After providing my report to [redacted], authorization was given to replace
Mr. [redacted]s’s water heater.
On 4/13/2015, I returned with the new water heater. In the
process of draining the water from the old heater, I recognized the new water
heater was 10” shorter than the one to be replaced. Immediately, Mr. [redacted]
was made aware of the differences. He was then given the option to return the
water heater for one that was of the same size as the one we were replacing.
His response was he had been without hot water for longer than he and his
family had desired. He stated that he wanted the water heater that was onsite
installed although he had been previously advised of the differences. He was
then advised of the requirements for verification modifications in order for
the water heater to meet code requirements, he agreed to pay for the
modifications.
During the process of removing the old water heater and in
preparation of the installation of the new water heater, Mr. [redacted] expressed
a desire for us to remove an aging wooden stand that was supporting the heater
in question. It was showing sign of secondary water damage. Mr. [redacted] was
then advised that we could not remove the stand because it was not an item on
the dispatch order. He then advised me that he had some plywood and he wanted
to place it on the wooden structure before we placed the water heater in its
determined space. He declined because the wooden box was apparently damaged
from water not related to the water heater.
After placing the water heater in its current position, we
were prepared to make modifications to the ventilation piping. The measurements
for the modifications were taken and my co-worker went to the plumbing supply
house to purchase the necessary material to modify the ventilation exhaust.
Upon the return of my co-worker we proceeded to install the section of the vent
pipe that was to be added to the existing pipe. It was determined that an
access hole would be needed due to the vent pipe was above the garage ceiling.
It became unattached as a result of my moving the section of the pipe below it.
After the vent pipe was completely reattached, I then proceeded to fill the new
heater with water and conduct a check list to ensure all connections were properly
attached. The final process was to turn the gas valve for the water heater to
the “on” position and lite the waters heater’s pilot. After which, the water
heater was in full operation. Mr. [redacted] and I had made small talk and he
thanked me for my service. His old water heater was loaded on to our service
vehicle for disposal and we departed his residence.
[redacted]
We have also received a response for the complaint regarding this matter as well.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. The new water heater was not removed from their van until after the old water heater was removed. I was the one that noticed the new water heater was too short. At this point it was too late per [redacted] and the only option was to proceed. The fact that the home warranty company and the plumbing company blame each other and force the consumer to pay by leaving them between a rock and a hard place is unfair.
I should be refunded $190.00, whether it is split between the 2 companies or by either one.
Regards,
[redacted]