I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
We told the painters before the job that we would like to have the cameras operating as much as possible. We asked at least twice that they be covered during the actual painting process and then to be uncovered during drying. This way they would be protected from paint splatter and would only be unable to record for short peiods of time. We also explained more than once that the cleaning bill was for 2 cameras that were paint splattered and that a third camera was replaced by the security firm and was not part of the charge. We had the security company specifically itemize the bill for the cleaning of the 2 cameras ~$150. We never denied that there was paint from a previous job, but we had fresh paint on the stonework from the painters. We feel they could have done a little bit better at removing the fresh paint and in the end we felt that they were anxious to get rid of us. We have only been able to communicate by email and it takes a long time to get any reply. We tried on numerous occaisons to call from our 2 cell phones and our land line, but were not been able to get though. We only got an unable to transfer call message. I informed the vendorby email that we were unable to contact him by phone. If we are not blocked then the phones were not working over the course of several weeks. If that is/was the case I find it difficult to understand the vendor did not ensure good phone service. Finally we were upset about the urination by the workers in plain view of our windows. It was a mistake on our part not to mention the issue at the time, but it still rankles us. Nobody has said sorry.
Regards,
[redacted]
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]
We told the painters before the job that we would like to have the cameras operating as much as possible. We asked at least twice that they be covered during the actual painting process and then to be uncovered during drying. This way they would be protected from paint splatter and would only be unable to record for short peiods of time. We also explained more than once that the cleaning bill was for 2 cameras that were paint splattered and that a third camera was replaced by the security firm and was not part of the charge. We had the security company specifically itemize the bill for the cleaning of the 2 cameras ~$150. We never denied that there was paint from a previous job, but we had fresh paint on the stonework from the painters. We feel they could have done a little bit better at removing the fresh paint and in the end we felt that they were anxious to get rid of us. We have only been able to communicate by email and it takes a long time to get any reply. We tried on numerous occaisons to call from our 2 cell phones and our land line, but were not been able to get though. We only got an unable to transfer call message. I informed the vendorby email that we were unable to contact him by phone. If we are not blocked then the phones were not working over the course of several weeks. If that is/was the case I find it difficult to understand the vendor did not ensure good phone service. Finally we were upset about the urination by the workers in plain view of our windows. It was a mistake on our part not to mention the issue at the time, but it still rankles us. Nobody has said sorry.
Regards,
[redacted]