Swift Auto Service

MrSwift is a technically proficient mechanic but he lacks a level of professionalism, business acumen and most unfortunate a customer service attitude
I dropped my truck off with *** on December 19th of I explained that a Dodge Dealership told me that computer (ECU/ECM) needed to be replaced I explained the horrible situation this Dodge dealership put me in and how I had thought that they were trying to juice me Because I required a running vehicle, I had already purchased another truck so I wasn't in a huge hurry but I was out $40,more than the estimated repair costs were going to be My goal was simple Get my local mechanic, someone I thought I could trust to do me right, to fix my truck so I could sell it and move on with my life
It took *** and his mechanic three months to figure out that the computer needed to be replaced (as I had told him on day 1) and to provide a repair estimate for my insurance company He states he submitted the claim three times over the course of three weeks but the insurance company never received it I finally submitted it myself and it was received that day Another three weeks wasted due to MrSwifts lack of business knowledge or desire to work with my insurance company as was originally requested
After the vehicle was fixed in month four, I arrived, paid for the repairs and when the vehicle came out, a electrical issue was being indicated on the dash I told him I wouldn't take it He apologized I returned in two days, as I hand not received a phone call *** came to the counter, stated he had corrected the problem and handed me a bill for labor and a $code reader fee
I was taken a back I asked why I was being charged for this electrical issue since it was 1) not there when I turned in the truck 2) should have been covered by the insurance in the first place not to mention the $code reader fee is a junk fee anyway I mean give me a break, you just charged me $2700+ for a new computer, I think that paid for the code reader fee and any 'codes' would be connected to a computer/electrical repair claim and be covered by the insurance
Not only did *** display horrible judgement by attempting to charge me for work that I didn't authorize, he clearly violated the insurance standards of performing supplemental repairs without receiving approval to do so Note that I didn't authorize any additional work While he claims I authorized the $because I said "I am not going to take it until you do what it takes to fix it" I was not explicit nor did he provide any estimate of work to be completed I refused to pay the $bill until it was filed with the insurance as a supplemental Between my refusal and the week that it took him to file the supplemental, he performed additional work without my knowledge increasing the bill another $
I returned to find out that the new amount had ballooned to over $ *** was very defensive, arrogant and argumentative with me in front of another customer, my dad and his employee He said he didn't care what the insurance was going to pay, I had to pay his amount The supplemental claim was approved but it was still $short of his bill He had no idea why and didn't care He wouldn't help me figure it out and wasn't helpful in any way
When I took my keys to my truck, there was a dent in the drivers side door that was not there when I dropped off the truck five months earlier Once agian, *** refused to accept any responsibility and said it was impossible for it to happen in his shop He refused to provide any assistance or provide insurance information
Over the five months that *** Swift had my vehicle, he didn't call me one time to give a status update, didn't call once to inform me of any work he was doing I had to call him and a weekly basis For the first three months, *** provided excuse after excuse of why the estimate was not available After the estimate, he provided no assistance in coordinating with the insurance company He shows no empathy with the customer