Swift Chimney Sweep Co

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thank you for taking the time to investigate itI appreciate it if the prescription for heartworm medication is mailed to my residence: [redacted] , [redacted] ***, ***, [redacted] ***I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Thank you for taking the time to investigate it. I appreciate it if the prescription for heartworm medication is mailed to my residence:  [redacted], [redacted], [redacted], [redacted]. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I apologize for the problem you had and the apparent poor service you received at the clinic in [redacted]. It is not our policy to keep you from getting a prescription. Company policy is to provide a prescription for anyone requesting it if their pet has been tested an eligible for the...

medicine.  Because of time involved and increasing regulations we do charge a fee for this service. Normally it is $7 for a written prescription, but because of your difficulty, I will be glad to wave this fee. You can pick the prescription up from the clinic, or, if you prefer, I will have the staff mail it. I spoke with the staff and found they had been instructed by a previous veterinarian to inform Of the drug manufacture policy not to guarantee the drug if it is filled through a non-veterinary source. While this may be true, I know of no documented problems with the drug from any Pharmacy and I don't believe you should have to listen to a lecture from our staff that seems more of a ploy to sell medication. It is not the policy of Spay Neuter Clinic, Inc. and it will no longer be done at the [redacted] location.I know Most online veterinary pharmacies prefer to use their form or call for approval because this makes them more efficient and keeps their cost down so they can sell the medicine cheap. Unfortunately, This makes more work for us and drives our prices up if we were  to go pull records and have to use 10 different forms from 10 different pharmacies. Instead, we make the prescription available using the standard format regulated by the pharmacy board, not the online companies. I have heard from some clients that the pharmacies imply we are not cooperating because of this, but in fact it only means we are not doing their work for them.Again, I apologize for the poor service you received. You may reach me directly at [email protected] or in my office at ###-###-####. [redacted], President, Spay Neuter Clinic, Inc.