Swift Construction

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] I have tried since October to get my refund and all they have done is deny and lie about itI put $in the machine here at our apartment office to get a card and put $on the cardThe manager gave me a laundry card and said they would contact the company about the rest of my refundThe have called the company every month and I have called them for the past monthsAll they have done is tell me the check is in the mail but I still have not received anythingI have already reported them to the federal trade commission and my next step is to take them to court

Thank you for taking the time to write to us and please accept our apologies for the stress and frustration that you have experiencedWe appreciate the opportunity to clarify what we think may have happenedIn an effort to effectively and efficiently resolve problems with our machines, we try to ask callers reporting issues some detailed questions which assist us in gaining the information needed to supply to our repair techniciansWhile there are times when this may seem intrusive, that is never our intention and our sincere apologies if you interpreted this as an accusation of you lying to usWith regards to your refund, we will hand deliver a refund in the amount of $ to you tomorrowPlease understand that for the safety of our employees and the accuracy of our service records, we do not allow our repair technicians to hand out refunds to residentsBased on the circumstances of this misunderstanding, it is our goal to offer you a resolution as promptly as possible so we will have this refund prepared for them to deliver itWe truly appreciate your valued patronage, and hope that you will find this to be a satisfactory resolution

","sans-serif">Thank you for taking the time to write to us and please accept our apologies for the stress and frustration that you have experiencedWe appreciate the opportunity to clarify what we think may have happenedIn
an effort to effectively and efficiently resolve problems with our machines, we
try to ask callers reporting issues some detailed questions which assist us in
gaining the information needed to supply to our repair techniciansWhile there
are times when this may seem intrusive, that is never our intention and our sincere
apologies if you interpreted this as an accusation of you lying to usWith
regards to your refund, we will hand deliver a refund in the amount of $
to you tomorrowPlease understand that for the safety of our employees and the
accuracy of our service records, we do not allow our repair technicians to hand
out refunds to residentsBased on the circumstances of this misunderstanding, it
is our goal to offer you a resolution as promptly as possible so we will have
this refund prepared for them to deliver itWe truly appreciate your valued
patronage, and hope that you will find this to be a satisfactory resolution

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We have been going through this for 4 months. Since October. I didn't list that month because I didn't have the date for that month. The manager called you in person, the first 3 months. I called you myself in January, so it was not just the one time that you were called about this as you claim. I will click "accept" on the claim as soon as I see the check. 
Regards,[redacted]

[redacted]We have attempted contact you on the telephone number that you provided however we have been unsuccessful completing the calls. Our apologies that your refund of $5.00 that was sent via US mail has still not been received. We have a technician in your area today 2/18/15 and will personally hand deliver another refund of $5.00 to your door. Should you receive the one we mailed, please keep it for the troubles that you have had. In the future, please feel free to contact our office directly, bypassing your leasing office, to avoid any delays in the processing of your refunds. We have no reason to deny your request and it is our policy to mail refunds weekly as to prevent any prolonged inconvenience to our customers. ?

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] I have tried since October to get my refund and all they have done is deny and lie about it. I put $10 in the machine here at our apartment office to get a card and put $5 on the card. The manager gave me a laundry card and said they would contact the company about the rest of my refund. The have called the company every month and I have called them for the past 2 months. All they have done is tell me the check is in the mail but I still have not received anything. I have already reported them to the federal trade commission and my next step is to take them to court.

Dear Mr. [redacted],We appreciate you using our laundry equipment at theapartment complex in which you reside. Please accept our apology for thedifficulties that you have experienced using our card system. Our firstnotification of this event was on January 19, 2015 and we have...

processed yourrequest for a refund in the amount of $5.00. You should expect to receive it inthe mail any day now. Should you need to purchase a new card in the future,please keep in mind that as per the sign hanging in the laundry room, new cardscost $5.00 and these transactions must be completed using a $5.00 bill as themachine is not capable of giving change. Thank you for your patience during ourprocessing of your refund; we appreciate your business.