Swift Jeep/Chrysler/Dodge & Leasing

Review: On July 29th, I purchased a car from Swift Davis. I arrived at the dealer after seeing a car on cars.com. I test drove the car and noticed it had a small dent in the back in which they informed me thar they would see if they could fix it if I was really interested. I informed them that I was and I had drove over 50 miles to see the car. Once we agreed, we begin paperwork. Upon my inquiry of the price, they quoted me a price significantly different from the advertisement. I had to inform them that was not the online price I saw on cars.com. Once they verified the online price, they informed me that they couldn't fix the dent. I agreed and said that I wouldn't be interested in the car. Then they informed me that if I was really interested, they would fix it. I then preceded to inform them that I had just come from seeing another one in San Rafael with no scratches for $16.5k and that I would purchase from them. The sales manager offered 16.6k and the repair the dent. I purchased the car and we agreed that because I lived over 50 miles away, I would leave the car and come back Friday, August 2. Upon picking the car up, I noticed some additional scratches which my salesperson also identified and said they would take care of after verifying with sales manager. I agreed to take possession of the car and bring back when I got a chance. While my salesperson was showing me all the bells and whistles if the car, we realized that the cd was not working so she informed me that she would have the services department look at the car on the next day. We agreed that being that I lived over 50 miles, I should leave the car and come back the following Friday. On August 9, I called to check on the status of my car and found out NO work had been done to the car because it slipped thru the cracks. On August 15, I received a call saying all scratches were removed however the car was at Toyota. To date, August 18, I have no car or a date when it will be ready for me to pick up.

Product_Or_Service: 2008 Toyota Camry HybridDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like 1 month car payment $345.16 refunded because Swift have been paid for the car; however, I am being charged interest on a car that I have not taken possession of because they didn't check to see if all parts of the car were in working order before selling it. Also I would like to be reimbursed $387 for the inconvenience I have endured by having to use someone else's car (Hummer H3) and rentals car. Hummer H3 gas $100/week, rental car $87.67.

Business

Response:

Business Response

Customer did request the additional work and chose to leave the vehicle for repair. However, paint touch up did take longer than expected and dealership could have and should have done a better job of communicating with the customer. Dealer recognizes inconvenience to customer and offers an apology and goodwill adjustment of $732 as requested by customer.

Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

I accept the response contingent upon Swift, Chrysler Jeep Dodge Ram Kia provide me with the instillation of the new radio to replace the one that doesn't work which was apart of the original agreement.

Business Response

Dealer will send a check to the customer for $732.16 as requested. Dealer will order a replacement radio and contact the customer to exchange the part when it arrives.

Consumer Response

On August 21st when I picked my car up from Swift, I was informed that the radio had been ordered and that it would be in the following week. When I called the following week regarding the status of the radio, I was informed that because the Revdex.com was involved no one could talk to me and no one had any idea about the radio, if it was in or not.

I received the resolution settlement check on September 7 with a note stating that the radio had been ordered and they would call me when it arrived. I have not received any call from Swift to date.

Business Response

Today we picked up [redacted]'s car, replaced the radio, and delivered her car back to her per our agreement. Our QC dept. is certain the new radio has a working CD player. This final step in the complaint resolution is now complete.

Consumer Response

On Tuesday September 24th Swift came a replaced my broken radio. However, they replaced my radio with a 2007 radio and my car is a 2008. The 2007 has a 4-CD player while the 2008 has a 6-CD player which was the radio that was in the car when I purchased. I feel that was inappropriate to put an older model radio in my car without discussing it with me or informing that they were doing so. I choose the 2008 Toyota Camry Hybrid for the all the amenities and drove over 50 miles for that particular car and this experience has been an awful one. I want the radio that was in the car not a later model.

Business Response

Customer was concerned that she received an inferior radio/navigation unit, however she actually was given the most current model available for her car. Customer was satisfied with our explanation and confirmed that the nav/radio was performing well.

Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

They have graciously resolved all my issues and I am satisified with all the work that has been done.

Review: My Jeep Wrangler 2008 was just serviced at this location and I am very unhappy with the service for the following reasons:1. Although the dealership has a coupon for the cooling system this was not honored2. I was told that the transmission cooling system is not a cooling system and that this is why the coupon does not apply3. I was not advised by the service advisor on other options/discounts that the dealership has4. I was charged an excessive sum of $1407.755. Of the total charged, $748.06 was the charge for labor6. The charge for labor does not specify the hourly rate or time spent to repair and I was given a contradictory statement first that the hourly rate was $120 and the vehicle was worked on for 4.5 hours (calculation still does not work out) and later when I questioned this that it was a 'flat rate'. When I asked to see the dealership specification on which this 'flat rate' is based, I was told that this does not exist.7. Although I was told how much the repair will cost I was not advised on how much of it is labor8. The coupon for cooling system includes cooling system drain/replace, inspection of all belts and hoses and pressure testing of the system9. The labor charge in this case can not be justified by hourly calculations nor by any standards for 'flat rate job' as these do not exist at the dealership as I was told by their manager. Consequently, it seems that the charge for labor was randomly assessed.Desired Settlement: I believe that the labor charge for the work that was done is excessive and that it is not justified. Checking and pressure testing of the system and replacement should be done for $74.95 according to their coupon and not for $748.06. I expect a refund of $673.11.

Business

Response:

When the customer arrived to pick up the vehicle, she said that she has a coupon for $74.95 for cooling system service. I told her that this didn't apply to a transmission repair. We replaced a transmission cooler, which has nothing to do with a cooling system service. I told her the cooling system service is a coolant exchange of the radiator. She became angry and said we were rip offs. I explained that the replacement of her transmission cooler and the diagnosis is time consuming. I explained that the cost of repair was fair but she kept saying we were rip offs. The cashier, did fail to give her a 10% discount on parts and labor due to the commotion and the customer repeating we ripped her off. Our customer service manager noticed the next day that we had failed to give the discount, and called the customer to inform her we would be sending her a check of $150.00. [redacted] complained again that we ripped her off. We mailed out the check for $150.00 and also sent a coupon for a free oil change that she can use at anytime if she would like to return. We performed the diagnosis, repair and cleaned the undercarriage of the vehicle she brought in for repair. We are sorry she feels this way, but we charged a reasonable price for the diagnosis and repair of her vehicle.

Consumer

Response:

I am rejecting this response because:

1. The coupon in question says 'Cooling System Service Drain/Replace. The Cooling System of the transmission is also a cooling system. The coupon DOES NOT specify that it can only be applied to the cooling system of the engine. Therefore, it is false advertisement if it is not honored.

Review: I took my truck in for a oil change and they gave me a complimentary car wash, when I got the car back there were several small scratches on the driversside door, the left and right front fender and two passenger doors, the scratches were in a wiping left to right pattern descending from the top to the bottom. When it was brought to the managers attention he said he would have it detailed three days later, which he did, but the problem wasn't fixed, the scratches were still visible and the owner looked at it and called me back to say it was as good as it was going to get. He gave no solution to fixing the problem his employees created, he only added that his detail person is really good and couldn't resolve this. I would like my car to be in the same order it was in when I left it but instead it was damaged. I have a previous deep key mark in my left driversside door that has been notified to my insurance and a 500 dollar deductible was given now this. My car is 9 months old and it had 14 miles on it when purchased. The people there have always been nice but for them to scratch my truck and not offer any solutions is bad customer service.Desired Settlement: I would like them to fix what they scratched.

Business

Response:

The customer brought his truck in for a oil change and asked for the car wash, which is a hand wash with only quality detail supplies. The truck was very dirty when he came in which made it impossible to see any thin scratches. When the vehicle was pulled up after the wash, he said that the door had a scratch that wasn't there prior. I explained that we most likely didn't cause the scratch, and what about the deep scratch at the top of the door. He knew about that, since he was keyed. This is on the same door and is very deep, down to the metal all the way across the door. I said we could have our company that repairs scratches take care of that as goodwill, since I didn't think the scratches are from us. The vehicle was brought in on Thursday, the day our paint person comes out, but the customer was in a hurry. We rushed the scratch repair, due to her having to leave soon. She stated after looking at the repair, it was still visible. Keep in mind, this is on a door that has been keyed from one side to the other.I am willing to have the paint person spend more time on the minor scratches, but I will need the vehicle for 4 hours. I am also willing to give them a 1 day rental car, with Enterprise at the dealerships expense.

Review: I have been having issues with my 2015 Jeep Cherokee Sport - Transmission issues..I had bought it brand new in Jan 2015 and shortly there after been having issues with the transmission..I bought a new car - I have a bank note for a new car by replacing the transmission still is not acceptable! I bought a new car, its not even 4 months since I had it...I got Jeep head Qtrs involved case #[redacted] / case manager Oscar ####-###-####..They offered me a settlement of 2000. and I had signed an agreement! I am not happy with the response...All I asked for was for a replacement not money!! I paid for a new car!!I need help please!!!I also mentioned I did my research on 2015 Jeep products and its been having issues with the transmission but yet jeep still rolled out these SUV's!Thank youDesired Settlement: NEw Product, Replacement, and model up from the Jeep - To much on going issues..Sorry I am so frustrated......[redacted]

Business

Response:

Mr [redacted] bought a vehicle, 2015 Jeep Cherokee on Dec 9th, 2014. Per Jeep, we performed a flash to update PCM. Then the check engine light came on and it was necessary to replace the transmission. The customer was given a rental car at no charge during the replacement. The customer didn't want to pick up the car due to the fact he didn't feel safe. He contacted the manufacturer. Per the lemon law, the manufacturer, not the selling dealer, are responsible for any buybacks. Consumers are protected, but by the manufacturer of the vehicle. If Mr [redacted] is having problems with the vehicle, he should take it to a dealer for inspection/ and or repair. The vehicle is completely under warranty.