DO NOT contract a pool with Swift Pools. Were held to a signed contract for 952 days until Swift Pools canceled due to lower profits for them. Signed a pool CONTRACT in Sept 2020. On May 5th 2021 (245 days later) we received concerning updates from Swift on progress of pools ahead of us and asked to cancel for full refund. 5 weeks later, per their lawyers, we were told NO we could not cancel as we have a signed contract. Over the next 707 days (952 days in total) there were 80+ update emails exchanged with a few additional requests for cancelation with refund or to sell our contract – all were no. It was clear Swift was holding us to the contract. On March 30, 2023 (939 days since signature) we received a form letter from Swift saying our CONTRACTED price will be going up 40-45% due to increased costs. We strongly questioned this as we were held to our end of the contract for 939 days and they need to adhere to theirs. On April 12th we receive a contract cancelation email from Swift with refund. Ask yourself this – do you want to do business with Swift Pools that holds you captive to a contract for 952 days when it benefits them and then cancels as soon as their profits lower? We could have contracted with another pool company back in May 2021 and here we are April 2023 with no options. Beware!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI agree that this matter is fairly confusing due to the fact that no one from Swift Pools will contact me to discuss it My only form of communication with Swift Pools in about the past months has been this interaction through the Revdex.com complaint process even though I have left numerous messages for MrJohn Swift on his cell phone and at the pool store during the month of June They simply refuse to return any of my attempts at communication I will try to do a better job to describe the series of events I was also able to locate a few previously taken pictures and took a couple new pictures to show the current status of the caulking of the expansion joint behind the coping which was completed prior to the pool being closed for the first time in the early Fall of I find it ironic that the caulking is being blamed as a part of this problem since I specifically requested this work to be done by Swift Pools as a part of the renovation and they declined to do itThe pool renovation was completed in the late spring/early summer of The pool was closed for the winter of 2014/which is presented in the attachment I happen to have a picture of our geothermal heating and cooling system installation which also has the closed pool in it This picture was taken on November 11, You can see in the picture that the water level would be several inches below the tile Water was routinely pumped from the cover over the course of the winter The damage was noticed in the late spring/early summer of once the pool was opened for the season Swifts were contacted about the damage soon after that I believe that someone from Swifts did come to look at the pool in late June or early July of 2015, when we were on vacation I had one or two phone conversation with MrJohn Swift over the next couple of months in a attempt to resolve the situation This is when MrSwift presented the estimate of $to repair the damage I offered to split it since we could not agree on what was the cause of the damage He eventually presented the offer of pool product to make up the difference which I referenced in my email that Swift Pools provided in their attachment, which contains my personal phone number I hope this will be removed from the public posting of this complaint interaction At any rate, I did receive a phone call from MrSwift after I had sent this email in October and before Veterans Day This is when MrSwift said he would come by to look at the pool over the days around Veterans Day Apparently he did come by to look at the pool based on the picture that was in the attachment from their response Interestingly, I never heard from Swift Pools after this I saw this picture for the first time in their response to this complaint So this picture of the sm line was taken after the damage had occurred, after the pool was used for an entire season, and after it was then closed again How was the sm line still present? It is no longer visible at this time I find this troubling since not only did no one contact me in a attempt to resolve this dispute, but he now claims that the water level was too high at that time; however the pool experienced no further damage during the Winter of 2015/ As is evident in my email that they provided, I was interested in completing the repair in accordance with the deal that was provided for pool product and asked when it could be performed I never got any response to the scheduling of the repair because MrSwift was supposed to contact me after he looked at the pool over the Veterans Day holiday time periodAlso in the attachment are pictures of the coping sample that was viewed at the pool and the coping that was installed I find it hard to believe that anyone would find this a minor color variation These are two different colors The more troubling part of this is that MrSwift noticed this and checked the numbers but never notified us in case it was not acceptable Also, it may be standard procedure to tell customers to select tiles but no one every told us to do that It was also not clear at all to us that the first tile that was selected was an upgrade We have no recollection of anything indicating on the tile sample that it was an upgrade nor did anyone inform of this when the Swift employee took down the information for the tile that we selectedThe most unacceptable part of this entire situation is that they refuse to communicate with me I would be happy to schedule a time for them to come to my house to have a face to face discussion or I would be happy to setup a meeting at their pool store to do the same I believe that the pictures that I provided are proof that pool was properly closed and cared for Swifts should honor the warranty (years from the completion of work) that they agreed to since all proof of it being my fault doesn't really add upAdditional summary of events: Late Spring/Early Summer - Pool renovation completed Early Fall - Pool closed for season (picture in attachment) Late Spring /Early Summer - Damage noticed and report to Swifts Late June/Early July - Swifts came to look at the pool Early July through October - a couple of phone calls and emails to MrSwift to discuss resolution, inquiry about scheduling of repair, and then arrangement to look at pool Veterans Days - MrSwift looks at pool and fails to notify us of any findings and stops communicating by not returning numerous messages on cell phone and at pool store
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I agree that this matter is fairly confusing due to the fact that no one from Swift Pools will contact me to discuss it My only form of communication with Swift Pools in about the past months has been this interaction through the Revdex.com complaint process even though I have left numerous messages for MrJohn Swift on his cell phone and at the pool store during the month of June They simply refuse to return any of my attempts at communication I will try to do a better job to describe the series of events I was also able to locate a few previously taken pictures and took a couple new pictures to show the current status of the caulking of the expansion joint behind the coping which was completed prior to the pool being closed for the first time in the early Fall of I find it ironic that the caulking is being blamed as a part of this problem since I specifically requested this work to be done by Swift Pools as a part of the renovation and they declined to do it.The pool renovation was completed in the late spring/early summer of The pool was closed for the winter of 2014/which is presented in the attachment I happen to have a picture of our geothermal heating and cooling system installation which also has the closed pool in it This picture was taken on November 11, You can see in the picture that the water level would be several inches below the tile Water was routinely pumped from the cover over the course of the winter The damage was noticed in the late spring/early summer of once the pool was opened for the season Swifts were contacted about the damage soon after that I believe that someone from Swifts did come to look at the pool in late June or early July of 2015, when we were on vacation I had one or two phone conversation with MrJohn Swift over the next couple of months in a attempt to resolve the situation This is when MrSwift presented the estimate of $to repair the damage I offered to split it since we could not agree on what was the cause of the damage He eventually presented the offer of pool product to make up the difference which I referenced in my email that Swift Pools provided in their attachment, which contains my personal phone number I hope this will be removed from the public posting of this complaint interaction At any rate, I did receive a phone call from MrSwift after I had sent this email in October and before Veterans Day This is when MrSwift said he would come by to look at the pool over the days around Veterans Day Apparently he did come by to look at the pool based on the picture that was in the attachment from their response Interestingly, I never heard from Swift Pools after this I saw this picture for the first time in their response to this complaint So this picture of the sm line was taken after the damage had occurred, after the pool was used for an entire season, and after it was then closed again How was the sm line still present? It is no longer visible at this time I find this troubling since not only did no one contact me in a attempt to resolve this dispute, but he now claims that the water level was too high at that time; however the pool experienced no further damage during the Winter of 2015/ As is evident in my email that they provided, I was interested in completing the repair in accordance with the deal that was provided for pool product and asked when it could be performed I never got any response to the scheduling of the repair because MrSwift was supposed to contact me after he looked at the pool over the Veterans Day holiday time period.Also in the attachment are pictures of the coping sample that was viewed at the pool and the coping that was installed I find it hard to believe that anyone would find this a minor color variation These are two different colors The more troubling part of this is that MrSwift noticed this and checked the numbers but never notified us in case it was not acceptable Also, it may be standard procedure to tell customers to select tiles but no one every told us to do that It was also not clear at all to us that the first tile that was selected was an upgrade We have no recollection of anything indicating on the tile sample that it was an upgrade nor did anyone inform of this when the Swift employee took down the information for the tile that we selected.The most unacceptable part of this entire situation is that they refuse to communicate with me I would be happy to schedule a time for them to come to my house to have a face to face discussion or I would be happy to setup a meeting at their pool store to do the same I believe that the pictures that I provided are proof that pool was properly closed and cared for Swifts should honor the warranty (years from the completion of work) that they agreed to since all proof of it being my fault doesn't really add up.Additional summary of events:Late Spring/Early Summer - Pool renovation completedEarly Fall - Pool closed for season (picture in attachment)Late Spring /Early Summer - Damage noticed and report to SwiftsLate June/Early July - Swifts came to look at the poolEarly July through October - a couple of phone calls and emails to MrSwift to discuss resolution, inquiry about scheduling of repair, and then arrangement to look at poolVeterans Days - MrSwift looks at pool and fails to notify us of any findings and stops communicating by not returning numerous messages on cell phone and at pool store
The owner has been in contact with the customer and at the job locationHe has explained what the problem is and we are trying to work with the customer
Mr [redacted] did have to send us a copy of the contract [redacted] was away and the contract wasn’t put in his office and was misplacedSince [redacted] didn’t have the contract he told Mr [redacted] that the prices had increased and there maybe additional chargesWhen it was realized that the contract had been signed [redacted] thought the fastest way to have it was to ask Mr [redacted] to send us a copy of his contractIn regards to the tile selection, all tile upgrades state on the tile board that it is an upgradeWe are not informed as to the availability of a tileThis is why the customer is told to pick a 1st, 2nd and 3rd choiceThe coping was the correct coping and there are always color variations in the tile and coping productsWe always check and make sure that the tile and or coping is of the same dye lot as there are variations in colorAll customers are asked to notify the water company so that the water company has the correct name and address for billing and so that they can quote a price per load to the locationSwift always keeps the water company informed as to our scheduleWe have photographs of the damaged areas and it is clear that the water level was into the tileAll gunite pools need to maintain the water level below the tile all winter so that freezing doesn’t occurThe coping was not caulked properly (not done by Swift) and water also was allowed to seep in to damage the copingNot sure how the photos were taken if [redacted] never showed to look at the poolWhen [redacted] went to look at the pool it was covered with a solid cover and the water level was too highAll the damage was done by winter freeze damage [redacted] gave Mr [redacted] a price of $and told him that we would give him some products from our store to make things a little easier on himIn an email from Mr [redacted] in Oct 2015, he states that he had been waiting weeks to hear from [redacted] and hadn’t heard from himIn the complaint Mr [redacted] states that [redacted] was to come by Veterans Day The whole thing is very confusingWe have included attachments of the pictures of the tile where you can see were the water level wasThere is also copy of Mr***’s email from Oct and FAQ from the internet on pool closings and how important it is to keep your water level below the tile line
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI agree that this matter is fairly confusing due to the fact that no one from Swift Pools will contact me to discuss it My only form of communication with Swift Pools in about the past months has been this interaction through the Revdex.com complaint process even though I have left numerous messages for MrJohn Swift on his cell phone and at the pool store during the month of June They simply refuse to return any of my attempts at communication I will try to do a better job to describe the series of events I was also able to locate a few previously taken pictures and took a couple new pictures to show the current status of the caulking of the expansion joint behind the coping which was completed prior to the pool being closed for the first time in the early Fall of I find it ironic that the caulking is being blamed as a part of this problem since I specifically requested this work to be done by Swift Pools as a part of the renovation and they declined to do itThe pool renovation was completed in the late spring/early summer of The pool was closed for the winter of 2014/which is presented in the attachment I happen to have a picture of our geothermal heating and cooling system installation which also has the closed pool in it This picture was taken on November 11, You can see in the picture that the water level would be several inches below the tile Water was routinely pumped from the cover over the course of the winter The damage was noticed in the late spring/early summer of once the pool was opened for the season Swifts were contacted about the damage soon after that I believe that someone from Swifts did come to look at the pool in late June or early July of 2015, when we were on vacation I had one or two phone conversation with MrJohn Swift over the next couple of months in a attempt to resolve the situation This is when MrSwift presented the estimate of $to repair the damage I offered to split it since we could not agree on what was the cause of the damage He eventually presented the offer of pool product to make up the difference which I referenced in my email that Swift Pools provided in their attachment, which contains my personal phone number I hope this will be removed from the public posting of this complaint interaction At any rate, I did receive a phone call from MrSwift after I had sent this email in October and before Veterans Day This is when MrSwift said he would come by to look at the pool over the days around Veterans Day Apparently he did come by to look at the pool based on the picture that was in the attachment from their response Interestingly, I never heard from Swift Pools after this I saw this picture for the first time in their response to this complaint So this picture of the s
m line was taken after the damage had occurred, after the pool was used for an entire season, and after it was then closed again How was the s
m line still present? It is no longer visible at this time I find this troubling since not only did no one contact me in a attempt to resolve this dispute, but he now claims that the water level was too high at that time; however the pool experienced no further damage during the Winter of 2015/ As is evident in my email that they provided, I was interested in completing the repair in accordance with the deal that was provided for pool product and asked when it could be performed I never got any response to the scheduling of the repair because MrSwift was supposed to contact me after he looked at the pool over the Veterans Day holiday time periodAlso in the attachment are pictures of the coping sample that was viewed at the pool and the coping that was installed I find it hard to believe that anyone would find this a minor color variation These are two different colors The more troubling part of this is that MrSwift noticed this and checked the numbers but never notified us in case it was not acceptable Also, it may be standard procedure to tell customers to select tiles but no one every told us to do that It was also not clear at all to us that the first tile that was selected was an upgrade We have no recollection of anything indicating on the tile sample that it was an upgrade nor did anyone inform of this when the Swift employee took down the information for the tile that we selectedThe most unacceptable part of this entire situation is that they refuse to communicate with me I would be happy to schedule a time for them to come to my house to have a face to face discussion or I would be happy to setup a meeting at their pool store to do the same I believe that the pictures that I provided are proof that pool was properly closed and cared for Swifts should honor the warranty (years from the completion of work) that they agreed to since all proof of it being my fault doesn't really add upAdditional summary of events: Late Spring/Early Summer - Pool renovation completed Early Fall - Pool closed for season (picture in attachment) Late Spring /Early Summer - Damage noticed and report to Swifts Late June/Early July - Swifts came to look at the pool Early July through October - a couple of phone calls and emails to MrSwift to discuss resolution, inquiry about scheduling of repair, and then arrangement to look at pool Veterans Days - MrSwift looks at pool and fails to notify us of any findings and stops communicating by not returning numerous messages on cell phone and at pool store
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I agree that this matter is fairly confusing due to the fact that no one from Swift Pools will contact me to discuss it My only form of communication with Swift Pools in about the past months has been this interaction through the Revdex.com complaint process even though I have left numerous messages for MrJohn Swift on his cell phone and at the pool store during the month of June They simply refuse to return any of my attempts at communication I will try to do a better job to describe the series of events I was also able to locate a few previously taken pictures and took a couple new pictures to show the current status of the caulking of the expansion joint behind the coping which was completed prior to the pool being closed for the first time in the early Fall of I find it ironic that the caulking is being blamed as a part of this problem since I specifically requested this work to be done by Swift Pools as a part of the renovation and they declined to do it.The pool renovation was completed in the late spring/early summer of The pool was closed for the winter of 2014/which is presented in the attachment I happen to have a picture of our geothermal heating and cooling system installation which also has the closed pool in it This picture was taken on November 11, You can see in the picture that the water level would be several inches below the tile Water was routinely pumped from the cover over the course of the winter The damage was noticed in the late spring/early summer of once the pool was opened for the season Swifts were contacted about the damage soon after that I believe that someone from Swifts did come to look at the pool in late June or early July of 2015, when we were on vacation I had one or two phone conversation with MrJohn Swift over the next couple of months in a attempt to resolve the situation This is when MrSwift presented the estimate of $to repair the damage I offered to split it since we could not agree on what was the cause of the damage He eventually presented the offer of pool product to make up the difference which I referenced in my email that Swift Pools provided in their attachment, which contains my personal phone number I hope this will be removed from the public posting of this complaint interaction At any rate, I did receive a phone call from MrSwift after I had sent this email in October and before Veterans Day This is when MrSwift said he would come by to look at the pool over the days around Veterans Day Apparently he did come by to look at the pool based on the picture that was in the attachment from their response Interestingly, I never heard from Swift Pools after this I saw this picture for the first time in their response to this complaint So this picture of the s
m line was taken after the damage had occurred, after the pool was used for an entire season, and after it was then closed again How was the s
m line still present? It is no longer visible at this time I find this troubling since not only did no one contact me in a attempt to resolve this dispute, but he now claims that the water level was too high at that time; however the pool experienced no further damage during the Winter of 2015/ As is evident in my email that they provided, I was interested in completing the repair in accordance with the deal that was provided for pool product and asked when it could be performed I never got any response to the scheduling of the repair because MrSwift was supposed to contact me after he looked at the pool over the Veterans Day holiday time period.Also in the attachment are pictures of the coping sample that was viewed at the pool and the coping that was installed I find it hard to believe that anyone would find this a minor color variation These are two different colors The more troubling part of this is that MrSwift noticed this and checked the numbers but never notified us in case it was not acceptable Also, it may be standard procedure to tell customers to select tiles but no one every told us to do that It was also not clear at all to us that the first tile that was selected was an upgrade We have no recollection of anything indicating on the tile sample that it was an upgrade nor did anyone inform of this when the Swift employee took down the information for the tile that we selected.The most unacceptable part of this entire situation is that they refuse to communicate with me I would be happy to schedule a time for them to come to my house to have a face to face discussion or I would be happy to setup a meeting at their pool store to do the same I believe that the pictures that I provided are proof that pool was properly closed and cared for Swifts should honor the warranty (years from the completion of work) that they agreed to since all proof of it being my fault doesn't really add up.Additional summary of events:Late Spring/Early Summer - Pool renovation completedEarly Fall - Pool closed for season (picture in attachment)Late Spring /Early Summer - Damage noticed and report to SwiftsLate June/Early July - Swifts came to look at the poolEarly July through October - a couple of phone calls and emails to MrSwift to discuss resolution, inquiry about scheduling of repair, and then arrangement to look at poolVeterans Days - MrSwift looks at pool and fails to notify us of any findings and stops communicating by not returning numerous messages on cell phone and at pool store
The owner has been in contact with the customer and at the job locationHe has explained what the problem is and we are trying to work with the customer
Mr [redacted] did have to send us a copy of the contract [redacted] was away and the contract wasn’t put in his office and was misplacedSince [redacted] didn’t have the contract he told Mr [redacted] that the prices had increased and there maybe additional chargesWhen it was realized that the contract had been signed [redacted] thought the fastest way to have it was to ask Mr [redacted] to send us a copy of his contractIn regards to the tile selection, all tile upgrades state on the tile board that it is an upgradeWe are not informed as to the availability of a tileThis is why the customer is told to pick a 1st, 2nd and 3rd choiceThe coping was the correct coping and there are always color variations in the tile and coping productsWe always check and make sure that the tile and or coping is of the same dye lot as there are variations in colorAll customers are asked to notify the water company so that the water company has the correct name and address for billing and so that they can quote a price per load to the locationSwift always keeps the water company informed as to our scheduleWe have photographs of the damaged areas and it is clear that the water level was into the tileAll gunite pools need to maintain the water level below the tile all winter so that freezing doesn’t occurThe coping was not caulked properly (not done by Swift) and water also was allowed to seep in to damage the copingNot sure how the photos were taken if [redacted] never showed to look at the poolWhen [redacted] went to look at the pool it was covered with a solid cover and the water level was too highAll the damage was done by winter freeze damage [redacted] gave Mr [redacted] a price of $and told him that we would give him some products from our store to make things a little easier on himIn an email from Mr [redacted] in Oct 2015, he states that he had been waiting weeks to hear from [redacted] and hadn’t heard from himIn the complaint Mr [redacted] states that [redacted] was to come by Veterans Day The whole thing is very confusingWe have included attachments of the pictures of the tile where you can see were the water level wasThere is also copy of Mr***’s email from Oct and FAQ from the internet on pool closings and how important it is to keep your water level below the tile line