Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We apologize for any inconvenience MrWilliam [redacted] may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $ reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original cards (ending in 0817, 5431, 5563, 5886, 6967, 6983, 8724, and 0431) remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As an exception and a courtesy to the cardholder Mr [redacted] , we will be reissuing each card with the applicable fees ($reissue fee and $monthly maintenance fee for each month expired)The new cards (ending in 1166, 1174, 1182, 1190, 1208, 1216, 1224, 1232, and 1240) should be received within the next business days at the address provided in the Revdex.com informationIf Mr [redacted] has any further questions regarding this claim, please have him contact us at 1-866-230- Thank you, Swift Prepaid Solutions
We apologize for any inconvenience MsMarissa J [redacted] may have experiencedPer terms and conditions of the card posted at our website [redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $ reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original cards (ending in [redacted] and [redacted] remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As a one-time exception and a courtesy to the cardholder, MsJ***, we will be reissuing her cards minus all applicable feesThe new cards should be received within the next business days at the address provided in the Revdex.com informationIf MsJ [redacted] has any further questions regarding this claim, please have her contact us at 1- [redacted] Thank you, Swift Prepaid Solutions
We apologize for any inconvenience MrBrian H [redacted] may have experiencedPer terms and conditions of the card posted at our website www[redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $ reissue fee for any reason including expiration date, which a new card must be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As a one-time exception and a courtesy to the cardholder, MrH [redacted] we will be reissuing his card with no feesThe new card should be received within the next business days at the address provided in the Revdex.com informationIf MrH [redacted] has any further questions regarding this claim, please have her contact us at [redacted] Thank you, Swift Prepaid Solutions
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ We apologize for any inconvenience Mr [redacted] may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as wellThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in [redacted] remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the cardAs an exception and a courtesy to the cardholder, Mr [redacted] we will be reissuing his card with no feesThe new card (ending in [redacted] should be received within the next business days at the address provided in the Revdex.com informationThe card can be used as a credit to make purchases or the PIN can be retrieved at our website (www.prepaidcardstatus.com) or by calling X-XXX-XXX-XXXX to make purchases as a debitIf Mr [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions
Hi Revdex.com and [redacted] We are willing to review the card accounts and respond accordingly, but we are unable to find card accounts with the name provided in the Revdex.com complaint [redacted] We would need to cross reference the name and address to be sure we are reviewing the correct card accountsThe other option is if actual card account numbers can be providedSometime are cards are not personalized and are embossed generically with "Thank You", which can cause an issue with locating the card accounts without the card account numbersAdditionally I tried to search by phone number and email address, but was unsuccessfulMany times updated cardholder information is not updated on the card account, which can make it difficult to find card accounts.If possible please supply the full card account numbers for further reviewWe look forward to reviewing the card accounts and resolving this issue as soon as possibleThank you for your coorperation Swift Prepaid Solutions
Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ We apologize for any inconvenience [redacted] may have experiencedThe dispute process can take up to days to fully processThe disputed transaction took place 03/10/2014, however, the cardholder did not initiate/request to dispute until 04/29/At that time, the process to recover funds was initiated and the funds were returned to the card on 07/15/2014, which was within the standard day timeframe previously communicated to [redacted] Per terms and conditions of the card, a $reissuance fee is applied for any reason that a new card has to be reissued including expired cardsThe original card (ending in 5052) has expired and unusable due to the expiration dateAs an exception and a courtesy to the card holder [redacted] , we will reissue the card and waive the fee Please note that [redacted] will have to log into her account at https://www[redacted] .com to view the new (reissued) card account, which will be available on the redemption website on 07/25/If [redacted] has any further questions regarding this claim please have [redacted] contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions
Complaint: [redacted] I am rejecting this response because: I didn't have an option to choose to provide more details, the only other option as to accept the response and close the caseHowever I would like to provide the card details as requested by the businessCard[redacted] Pin- 584Card [redacted] thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, A B***
We apologize for any inconvenience Mr [redacted] may have experienced in attempting to use or activate the cardCard ending [redacted] has been activated and is ready to be usedIf Mr [redacted] has any further questions regarding this claim, please have him contact us at [redacted] Thank you, Swift Prepaid Solutions
Initial Business Response / [redacted] (1000, 8, 2015/08/03) */ We apologize for any inconvenience MrMichael [redacted] may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the cardAs an exception and a courtesy to the cardholder, Mr [redacted] , we will be reissuing his card with no feesThe new card (ending in ***) should be received within the next business days at the address provided in the Revdex.com informationIf Mr [redacted] has any further questions regarding this claim, please have him contact us at 1-888-794- Thank you, Swift Prepaid Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, presuming the promised card is received, is satisfactory to me Sincerely, Brian H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ We apologize for any inconvenience Mr [redacted] may have experienced [redacted] is one of the merchants that participate in the [redacted] program per the [redacted] websiteMr [redacted] card was successfully used at another participating merchant [redacted] on 07/27/for the full amount of $If Mr [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] is correct that I used the $at [redacted] after submitting my initial claim (about weeks later)I'm not satisfied, however, that they claim that the card is accepted at [redacted] and it clearly wasn'tI would like an explanation as to why I couldn't use the card at one of the retailers listed on their website - [redacted] which I tried over 6xAt this point, I'm asking my company to discontinue business with [redacted] because of advertising falsely that it was accepted at [redacted] - I wasted too much time trying to contact [redacted] and following their direction in driving to different retail outlets that "accept" their card just to be turned away with another, "Your card has been declined"The whole experience was horribly embarrassing, and their response is, [redacted] is one of the merchants that participate in the [redacted] program"...I believe I've proven that's incorrectAbsolutely unacceptable Final Business Response / [redacted] (4000, 12, 2015/08/20) */ We apologize for any inconvenience or misunderstanding Mr [redacted] may have experienced [redacted] is one of the merchants that participate in the [redacted] program per the [redacted] websiteEach merchant supplies their merchant codes for each store and the merchant codes are added daily by our processorWe apologize that this particular store was not added at the time of Mr [redacted] 's attempted spend, but we have updated all of [redacted] locations now correctly to the systemAs, a courtesy for the inconvenience that Mr [redacted] experienced we have issued a [redacted] prepaid card in the amount of $to Mr [redacted] The card ending in [redacted] should be delivered to the address on the Revdex.com information in 7-business daysThe card issued is not a [redacted] card, it is a [redacted] prepaid card that can be spent anywhere [redacted] is acceptedIf Mr [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions Final Consumer Response / [redacted] (2000, 14, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the apology as well as the [redacted] prepaid cardThis company stands behind their products and owns its mistakesI am extremely gratefulThank you
We apologize for any inconvenience MsJennifer [redacted] may have experiencedPer terms and conditions of the card posted at our website www [redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As a one-time exception and a courtesy to the cardholder, Ms [redacted] , we will be reissuing her card with the no feesThe new card should be received within the next business days at the address provided in the Revdex.com informationIf Ms [redacted] has any further questions regarding this claim, please have her contact us at [redacted] Thank you, Swift Prepaid Solutions
We apologize for any inconvenience MrGerard L [redacted] may have experiencedAs a one-time courtesy to the cardholder, MrL***, we have reversed all deducted fees, bringing the card to it's full original balance of $The card account is activated and can be used immediately If MrL [redacted] has any further questions regarding this claim, please have him contact us at [redacted] Thank you, Swift Prepaid Solutions
Hi [redacted] Can you please provide the last digits of the cards in question? Once we have identified the specific cards we will be able to do research into each card account and resolve your complaint in a timely manorWe appreciate your time in helping us identify the specific cards.Thanks, Swift Prepaid Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11146225, and find that this resolution is satisfactory to me Thank you Revdex.com for your help and action in getting this issue resolvedAlso thanks to Swift for reissuing the cards Sincerely, William [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted] ***
We apologize for any inconvenience MrWilliam [redacted] may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $ reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original cards (ending in 0817, 5431, 5563, 5886, 6967, 6983, 8724, and 0431) remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As an exception and a courtesy to the cardholder Mr [redacted] , we will be reissuing each card with the applicable fees ($reissue fee and $monthly maintenance fee for each month expired)The new cards (ending in 1166, 1174, 1182, 1190, 1208, 1216, 1224, 1232, and 1240) should be received within the next business days at the address provided in the Revdex.com informationIf Mr [redacted] has any further questions regarding this claim, please have him contact us at 1-866-230- Thank you, Swift Prepaid Solutions
We apologize for any inconvenience MsMarissa J [redacted] may have experiencedPer terms and conditions of the card posted at our website [redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $ reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original cards (ending in [redacted] and [redacted] remain expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As a one-time exception and a courtesy to the cardholder, MsJ***, we will be reissuing her cards minus all applicable feesThe new cards should be received within the next business days at the address provided in the Revdex.com informationIf MsJ [redacted] has any further questions regarding this claim, please have her contact us at 1- [redacted] Thank you, Swift Prepaid Solutions
We apologize for any inconvenience MrBrian H [redacted] may have experiencedPer terms and conditions of the card posted at our website www[redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $ reissue fee for any reason including expiration date, which a new card must be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As a one-time exception and a courtesy to the cardholder, MrH [redacted] we will be reissuing his card with no feesThe new card should be received within the next business days at the address provided in the Revdex.com informationIf MrH [redacted] has any further questions regarding this claim, please have her contact us at [redacted] Thank you, Swift Prepaid Solutions
Initial Business Response / [redacted] (1000, 5, 2015/05/26) */ We apologize for any inconvenience Mr [redacted] may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as wellThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in [redacted] remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the cardAs an exception and a courtesy to the cardholder, Mr [redacted] we will be reissuing his card with no feesThe new card (ending in [redacted] should be received within the next business days at the address provided in the Revdex.com informationThe card can be used as a credit to make purchases or the PIN can be retrieved at our website (www.prepaidcardstatus.com) or by calling X-XXX-XXX-XXXX to make purchases as a debitIf Mr [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions
Hi Revdex.com and [redacted] We are willing to review the card accounts and respond accordingly, but we are unable to find card accounts with the name provided in the Revdex.com complaint [redacted] We would need to cross reference the name and address to be sure we are reviewing the correct card accountsThe other option is if actual card account numbers can be providedSometime are cards are not personalized and are embossed generically with "Thank You", which can cause an issue with locating the card accounts without the card account numbersAdditionally I tried to search by phone number and email address, but was unsuccessfulMany times updated cardholder information is not updated on the card account, which can make it difficult to find card accounts.If possible please supply the full card account numbers for further reviewWe look forward to reviewing the card accounts and resolving this issue as soon as possibleThank you for your coorperation Swift Prepaid Solutions
Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ We apologize for any inconvenience [redacted] may have experiencedThe dispute process can take up to days to fully processThe disputed transaction took place 03/10/2014, however, the cardholder did not initiate/request to dispute until 04/29/At that time, the process to recover funds was initiated and the funds were returned to the card on 07/15/2014, which was within the standard day timeframe previously communicated to [redacted] Per terms and conditions of the card, a $reissuance fee is applied for any reason that a new card has to be reissued including expired cardsThe original card (ending in 5052) has expired and unusable due to the expiration dateAs an exception and a courtesy to the card holder [redacted] , we will reissue the card and waive the fee Please note that [redacted] will have to log into her account at https://www[redacted] .com to view the new (reissued) card account, which will be available on the redemption website on 07/25/If [redacted] has any further questions regarding this claim please have [redacted] contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions
Complaint: [redacted] I am rejecting this response because: I didn't have an option to choose to provide more details, the only other option as to accept the response and close the caseHowever I would like to provide the card details as requested by the businessCard[redacted] Pin- 584Card [redacted] thank you Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, A B***
We apologize for any inconvenience Mr [redacted] may have experienced in attempting to use or activate the cardCard ending [redacted] has been activated and is ready to be usedIf Mr [redacted] has any further questions regarding this claim, please have him contact us at [redacted] Thank you, Swift Prepaid Solutions
Initial Business Response / [redacted] (1000, 8, 2015/08/03) */ We apologize for any inconvenience MrMichael [redacted] may have experiencedPer terms and conditions of the card posted at our website www.prepaidcardstatus.com and printed on the back of the cardThe card funds do expire on the date printed on the front of the card and are subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the cardAs an exception and a courtesy to the cardholder, Mr [redacted] , we will be reissuing his card with no feesThe new card (ending in ***) should be received within the next business days at the address provided in the Revdex.com informationIf Mr [redacted] has any further questions regarding this claim, please have him contact us at 1-888-794- Thank you, Swift Prepaid Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution, presuming the promised card is received, is satisfactory to me Sincerely, Brian H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/08/12) */ We apologize for any inconvenience Mr [redacted] may have experienced [redacted] is one of the merchants that participate in the [redacted] program per the [redacted] websiteMr [redacted] card was successfully used at another participating merchant [redacted] on 07/27/for the full amount of $If Mr [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] is correct that I used the $at [redacted] after submitting my initial claim (about weeks later)I'm not satisfied, however, that they claim that the card is accepted at [redacted] and it clearly wasn'tI would like an explanation as to why I couldn't use the card at one of the retailers listed on their website - [redacted] which I tried over 6xAt this point, I'm asking my company to discontinue business with [redacted] because of advertising falsely that it was accepted at [redacted] - I wasted too much time trying to contact [redacted] and following their direction in driving to different retail outlets that "accept" their card just to be turned away with another, "Your card has been declined"The whole experience was horribly embarrassing, and their response is, [redacted] is one of the merchants that participate in the [redacted] program"...I believe I've proven that's incorrectAbsolutely unacceptable Final Business Response / [redacted] (4000, 12, 2015/08/20) */ We apologize for any inconvenience or misunderstanding Mr [redacted] may have experienced [redacted] is one of the merchants that participate in the [redacted] program per the [redacted] websiteEach merchant supplies their merchant codes for each store and the merchant codes are added daily by our processorWe apologize that this particular store was not added at the time of Mr [redacted] 's attempted spend, but we have updated all of [redacted] locations now correctly to the systemAs, a courtesy for the inconvenience that Mr [redacted] experienced we have issued a [redacted] prepaid card in the amount of $to Mr [redacted] The card ending in [redacted] should be delivered to the address on the Revdex.com information in 7-business daysThe card issued is not a [redacted] card, it is a [redacted] prepaid card that can be spent anywhere [redacted] is acceptedIf Mr [redacted] has any further questions regarding this claim, please have him contact us at X-XXX-XXX-XXXX Thank you, Swift Prepaid Solutions Final Consumer Response / [redacted] (2000, 14, 2015/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the apology as well as the [redacted] prepaid cardThis company stands behind their products and owns its mistakesI am extremely gratefulThank you
We apologize for any inconvenience MsJennifer [redacted] may have experiencedPer terms and conditions of the card posted at our website www [redacted] and printed on the back of the card; the card funds do expire on the date printed on the front of the cardThe card is subject to a $reissue fee for any reason including expiration date, which a new card has to be reissued to the cardholderThe $monthly maintenance fee is applicable after expiration as well for each month expiredThe corporate incentive reward cards that Swift Prepaid Solutions issues, do fall within other guidelines and are able to have different expiration dates, unlike consumer funded gift cards, which do have a longer set expiration dateThe original card (ending in ***) remains expired and unusable due to the expiration date encoded in the magnetic stripe on the back of the card As a one-time exception and a courtesy to the cardholder, Ms [redacted] , we will be reissuing her card with the no feesThe new card should be received within the next business days at the address provided in the Revdex.com informationIf Ms [redacted] has any further questions regarding this claim, please have her contact us at [redacted] Thank you, Swift Prepaid Solutions
We apologize for any inconvenience MrGerard L [redacted] may have experiencedAs a one-time courtesy to the cardholder, MrL***, we have reversed all deducted fees, bringing the card to it's full original balance of $The card account is activated and can be used immediately If MrL [redacted] has any further questions regarding this claim, please have him contact us at [redacted] Thank you, Swift Prepaid Solutions
Hi [redacted] Can you please provide the last digits of the cards in question? Once we have identified the specific cards we will be able to do research into each card account and resolve your complaint in a timely manorWe appreciate your time in helping us identify the specific cards.Thanks, Swift Prepaid Solutions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11146225, and find that this resolution is satisfactory to me Thank you Revdex.com for your help and action in getting this issue resolvedAlso thanks to Swift for reissuing the cards Sincerely, William [redacted]