Revdex.com, [redacted] -Customer has AAA come to her house because [redacted] *** won’t startAAA cleaned the battery terminals some and the car startedCustomer brought the car to our service departmentBattery terminals still had bad corrosion(especially the negative terminal)Charged the customer [redacted] to clean both terminals much betterThe battery tested good but was a little weak [redacted] -Customer brings car back in because she had to jump the [redacted] againBattery tested good but weak againProceeded to take next step and test the alternator and the alternator was not charging the vehicle system or batteryCustomer approved to put an alternator in the vehicle for [redacted] plus taxCustomer also paid for a transmission flush and dealership programmed the tire sensors at No Charge because her tire sensor monitoring light was onCustomer took vehicle [redacted] (Later)-Customer came back and said car was starting but seemed slow to crank stillAt this time we tested battery again and the battery failedCustomer at this point seemed to think the alternator work didn’t need to be performed and that it was just a battery problemService manager got involved and verified that the original alternator was bad and not workingService manager offered to take the new alternator(put the bad alternator back in the car) out of the [redacted] and refund the [redacted] plus taxThe service manager also offered to let the customer buy the core(the bad alternator which gets turned in to keep the price of the new alternator at the current rate) and get it tested by someone else to satisfy her suspicion that the original alternator was badAt this time, Service Manager has also put customer in a free rental car because the customer had an important church function that eveningCustomer reaches out to General Manager about the situationGeneral Manager researches the situation and talks to customerTold customer service probably should have told her that she needed to replace the battery at the time we did the bad alternatorTold customer the battery had a chance to be saved but the cold cranking amps were low due to the constant alternator drainTold customer service was just trying to keep her initial service ticket lower by giving the battery a chance to recover when the new alternator was installedGeneral Manager offered to discount the battery price by the initial [redacted] that the customer had already paid for battery cleaning and in addition to charge zero labor charge for the battery installCustomer agreed with the resolution and said she would pick her car up the next morning( [redacted] [redacted] , return the rental car, and pay the new discounted price of [redacted] for the new battery [redacted] -Customer picked up her car, paid the [redacted] as both parties agreed, and left the free rental car refusing to refill it full of gas like she had taken itCustomer vehicle is running fine nowConclusion- In the end, both Service Manager/General Manager have told customer that she had multiple issues(a bad alternator and a weak battery that ultimately didn’t recover because of the bad alternator drain)Told customer she paid less for both repairs due to our discount on the battery job than if she would have done both jobs on the initial visitTried to save the customer the most money up front and ultimately did save her money in the end, but customer felt inconvenienced by having the second visit [redacted]
Bill S***< [redacted] >8:PM (hours ago)tomeCustomer emailed one of our BDC internet agents on September 1st regarding information on stock # [redacted] The BDC agent, as trained, sent all related pictures and information to the customerThe BDC agent then hands over the information to a manager or a qualified salespersonIn this case, it would go to a Commercial Sales Manager or a Business Elite Commercial salesperson due to the fact that this is a converted service body that has specialized training requirementsWhen the manager was given the same information that the customer was given, he immediately noticed that there was a problem with our internet pricing portal which is managed/maintained by CobaltThe truck listed a MSRP of $ [redacted] and a selling price of $ [redacted] Both of these were missing the service body cost of $***which would make the true MSRP $ [redacted] and the selling price $ [redacted] The manager immediately called Cobalt to start a repair ticket because the portal was kicking out the additional pricing on our converted vehicles such as service bodies, KUVs, box trucks, etcIt took to the start of the following week to have Cobalt fix the error partly because of the Labor Day holidayWe called the customer right away, explained the error, told the truth, and said the service body cost of $***.00(not $***as stated by the customer) was being excludedWe didn’t have the customer drior waste anymore of their time before they knew the correct numbers and where those numbers were coming fromWe have roughly a thousand prices handled on this website that are constantly changing due to price reductions, rebate/incentive changes, and upfitsUnfortunately, there is a very small number of computer issues from an outside vendor where there can be a pricing issue/errorTherefore, yes we do have a disclaimer that says, “We make every effort to provide accurate information but please verify options and price before purchasing”We are known as being one of the most aggressive online pricing dealers in the state of Virginia and people come from hundreds of miles away due to our upfront and aggressive pricing structureI apologize in this case with this customer that there was a glitch within the portal, but I had other calls that weekend on the same vehicle(before we could get the vendor to fix it) and our explanation and upfront honesty about the pricing was taken at face value and appreciatedThe price of this service body vehicle(stock# [redacted] ) has since been lowered to $ [redacted] due to additional GM incentives that run thru 10/2/If this customer would like to call me I would gladly see what else I could do to narrow some of the initial pricing gap even moreHowever, customers in this arena of commercial type vehicles are very price knowledgeable and we constantly strive to keep our Business Elite Fleet/Commercial status by offering outstanding pricing to the commercial/fleet buyerBill S [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not interested in this vehicle for that priceI was only interested in it for the first price
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First all, the General Manager is a complete liar. He never made any kind of offer to put the old alternator back into the car. He made an assumption that I was on my way to a church function, because after hours of a car service job to be completed, I had to directly go back to the dealer for non-satisfactory working conditions. After spending ***+ and car still not working properly, dealer felt obligated (as he should) to offer a loaner. I returned the car back with the same amount of fuel that I left with. Dealer assumed I had a church function, I never said I had a church function, however, I did have a function to attend and they wanted me to pick up my car at the time that I was supposed to be at my function. This was after spending * days in the dealership getting repairs done. They did not charge me for tire sensor light because it was never fixed. Tire sensor light still comes on. They did not offer me any discounts, I had to make all suggestions as at this time they knew I was a dissatisfied customer. Even after the negotiations on the phone with the general manager, the next day I came (Saturday), I came to pick up my vehicle, they still tried to charge me more than what I had negotiated. The Service guy in there at the time wanted to dispute me and had to call the Service Manager(because I was going to leave my vehicle until Monday) because he lied and said he couldn't contact the Service Manager until I suggested I would leave my car until then. This Manager is a complete liar and made no such offers to me. Yes I did not pay for labor after I stated I would not pay for the labor on the battery. When I initially brought the car in, I stated that the mechanic that jumped the car said it was not the alternator and it was the battery. If the alternator was bad on the Wednesday when I brought it in, surely it was already bad * days later.I know they are lying because when I did a previous service, they broke my axle when it was in their possession and they claimed my axle broke. The service guy broke it because you cannot drive a car with the axle broken. I ended up paying for all of that with no discounts and did not know any better at the time. This dealership is in the business of cheating and stealing from customers and damaging cars and expecting customers to pay for their negligence.I also made several calls to try to talk and make some resolutions prior to sending any of this to Revdex.com. I also wrote certified letters which were received and never got a response from anyone at the dealership. I am very frustrated with this dealership and think they should refund me for the labor of the alternator because they were very negligent in the service. The manager also never suggested or told me that they should have told me about the batter being done at the same timeThe service manager is a liar and so is the general manager
Regards,
*** ***
Bill S[redacted]<[redacted]>8:00 PM (15 hours ago)tomeCustomer emailed one of our BDC internet agents on September 1st regarding information on stock #[redacted]. The BDC agent, as trained, sent all related pictures and information to the customer. The BDC agent then hands over the...
information to a manager or a qualified salesperson. In this case, it would go to a Commercial Sales Manager or a Business Elite Commercial salesperson due to the fact that this is a converted service body that has specialized training requirements. When the manager was given the same information that the customer was given, he immediately noticed that there was a problem with our internet pricing portal which is managed/maintained by Cobalt. The truck listed a MSRP of $[redacted].00 and a selling price of $[redacted].00. Both of these were missing the service body cost of $[redacted].00 which would make the true MSRP $[redacted].00 and the selling price $[redacted].00. The manager immediately called Cobalt to start a repair ticket because the portal was kicking out the additional pricing on our converted vehicles such as service bodies, KUVs, box trucks, etc. It took to the start of the following week to have Cobalt fix the error partly because of the Labor Day holiday. We called the customer right away, explained the error, told the truth, and said the service body cost of $[redacted].00(not $[redacted].00 as stated by the customer) was being excluded. We didn’t have the customer drive-in or waste anymore of their time before they knew the correct numbers and where those numbers were coming from. We have roughly a thousand prices handled on this website that are constantly changing due to price reductions, rebate/incentive changes, and upfits. Unfortunately, there is a very small number of computer issues from an outside vendor where there can be a pricing issue/error. Therefore, yes we do have a disclaimer that says, “We make every effort to provide accurate information but please verify options and price before purchasing”. We are known as being one of the most aggressive online pricing dealers in the state of Virginia and people come from hundreds of miles away due to our upfront and aggressive pricing structure. I apologize in this case with this customer that there was a glitch within the portal, but I had other calls that weekend on the same vehicle(before we could get the vendor to fix it) and our explanation and upfront honesty about the pricing was taken at face value and appreciated. The price of this service body vehicle(stock# [redacted]) has since been lowered to $[redacted].00 due to additional GM incentives that run thru 10/2/2017. If this customer would like to call me I would gladly see what else I could do to narrow some of the initial pricing gap even more. However, customers in this arena of commercial type vehicles are very price knowledgeable and we constantly strive to keep our Business Elite Fleet/Commercial status by offering outstanding pricing to the commercial/fleet buyer. Bill S[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com, [redacted]-Customer has AAA come to her house because [redacted] won’t start. AAA cleaned the battery terminals some and the car started. Customer brought the car to our service department. Battery terminals still had bad corrosion(especially the negative terminal). Charged the...
customer [redacted] to clean both terminals much better. The battery tested good but was a little weak. [redacted]-Customer brings car back in because she had to jump the [redacted] again. Battery tested good but weak again. Proceeded to take next step and test the alternator and the alternator was not charging the vehicle system or battery. Customer approved to put an alternator in the vehicle for [redacted] plus tax. Customer also paid for a transmission flush and dealership programmed the tire sensors at No Charge because her tire sensor monitoring light was on. Customer took vehicle. [redacted](Later)-Customer came back and said car was starting but seemed slow to crank still. At this time we tested battery again and the battery failed. Customer at this point seemed to think the alternator work didn’t need to be performed and that it was just a battery problem. Service manager got involved and verified that the original alternator was bad and not working. Service manager offered to take the new alternator(put the bad alternator back in the car) out of the [redacted] and refund the [redacted] plus tax. The service manager also offered to let the customer buy the core(the bad alternator which gets turned in to keep the price of the new alternator at the current rate) and get it tested by someone else to satisfy her suspicion that the original alternator was bad. At this time, Service Manager has also put customer in a free rental car because the customer had an important church function that evening. Customer reaches out to General Manager about the situation. General Manager researches the situation and talks to customer. Told customer service probably should have told her that she needed to replace the battery at the time we did the bad alternator. Told customer the battery had a chance to be saved but the cold cranking amps were low due to the constant alternator drain. Told customer service was just trying to keep her initial service ticket lower by giving the battery a chance to recover when the new alternator was installed. General Manager offered to discount the battery price by the initial [redacted] that the customer had already paid for battery cleaning and in addition to charge zero labor charge for the battery install. Customer agreed with the resolution and said she would pick her car up the next morning([redacted], return the rental car, and pay the new discounted price of [redacted] for the new battery. [redacted]-Customer picked up her car, paid the [redacted] as both parties agreed, and left the free rental car refusing to refill it full of gas like she had taken it. Customer vehicle is running fine now. Conclusion- In the end, both Service Manager/General Manager have told customer that she had multiple issues(a bad alternator and a weak battery that ultimately didn’t recover because of the bad alternator drain). Told customer she paid less for both repairs due to our discount on the battery job than if she would have done both jobs on the initial visit. Tried to save the customer the most money up front and ultimately did save her money in the end, but customer felt inconvenienced by having the second visit. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com, [redacted] -Customer has AAA come to her house because [redacted] *** won’t startAAA cleaned the battery terminals some and the car startedCustomer brought the car to our service departmentBattery terminals still had bad corrosion(especially the negative terminal)Charged the customer [redacted] to clean both terminals much betterThe battery tested good but was a little weak [redacted] -Customer brings car back in because she had to jump the [redacted] againBattery tested good but weak againProceeded to take next step and test the alternator and the alternator was not charging the vehicle system or batteryCustomer approved to put an alternator in the vehicle for [redacted] plus taxCustomer also paid for a transmission flush and dealership programmed the tire sensors at No Charge because her tire sensor monitoring light was onCustomer took vehicle [redacted] (Later)-Customer came back and said car was starting but seemed slow to crank stillAt this time we tested battery again and the battery failedCustomer at this point seemed to think the alternator work didn’t need to be performed and that it was just a battery problemService manager got involved and verified that the original alternator was bad and not workingService manager offered to take the new alternator(put the bad alternator back in the car) out of the [redacted] and refund the [redacted] plus taxThe service manager also offered to let the customer buy the core(the bad alternator which gets turned in to keep the price of the new alternator at the current rate) and get it tested by someone else to satisfy her suspicion that the original alternator was badAt this time, Service Manager has also put customer in a free rental car because the customer had an important church function that eveningCustomer reaches out to General Manager about the situationGeneral Manager researches the situation and talks to customerTold customer service probably should have told her that she needed to replace the battery at the time we did the bad alternatorTold customer the battery had a chance to be saved but the cold cranking amps were low due to the constant alternator drainTold customer service was just trying to keep her initial service ticket lower by giving the battery a chance to recover when the new alternator was installedGeneral Manager offered to discount the battery price by the initial [redacted] that the customer had already paid for battery cleaning and in addition to charge zero labor charge for the battery installCustomer agreed with the resolution and said she would pick her car up the next morning( [redacted] [redacted] , return the rental car, and pay the new discounted price of [redacted] for the new battery [redacted] -Customer picked up her car, paid the [redacted] as both parties agreed, and left the free rental car refusing to refill it full of gas like she had taken itCustomer vehicle is running fine nowConclusion- In the end, both Service Manager/General Manager have told customer that she had multiple issues(a bad alternator and a weak battery that ultimately didn’t recover because of the bad alternator drain)Told customer she paid less for both repairs due to our discount on the battery job than if she would have done both jobs on the initial visitTried to save the customer the most money up front and ultimately did save her money in the end, but customer felt inconvenienced by having the second visit [redacted]
Bill S***< [redacted] >8:PM (hours ago)tomeCustomer emailed one of our BDC internet agents on September 1st regarding information on stock # [redacted] The BDC agent, as trained, sent all related pictures and information to the customerThe BDC agent then hands over the information to a manager or a qualified salespersonIn this case, it would go to a Commercial Sales Manager or a Business Elite Commercial salesperson due to the fact that this is a converted service body that has specialized training requirementsWhen the manager was given the same information that the customer was given, he immediately noticed that there was a problem with our internet pricing portal which is managed/maintained by CobaltThe truck listed a MSRP of $ [redacted] and a selling price of $ [redacted] Both of these were missing the service body cost of $***which would make the true MSRP $ [redacted] and the selling price $ [redacted] The manager immediately called Cobalt to start a repair ticket because the portal was kicking out the additional pricing on our converted vehicles such as service bodies, KUVs, box trucks, etcIt took to the start of the following week to have Cobalt fix the error partly because of the Labor Day holidayWe called the customer right away, explained the error, told the truth, and said the service body cost of $***.00(not $***as stated by the customer) was being excludedWe didn’t have the customer drior waste anymore of their time before they knew the correct numbers and where those numbers were coming fromWe have roughly a thousand prices handled on this website that are constantly changing due to price reductions, rebate/incentive changes, and upfitsUnfortunately, there is a very small number of computer issues from an outside vendor where there can be a pricing issue/errorTherefore, yes we do have a disclaimer that says, “We make every effort to provide accurate information but please verify options and price before purchasing”We are known as being one of the most aggressive online pricing dealers in the state of Virginia and people come from hundreds of miles away due to our upfront and aggressive pricing structureI apologize in this case with this customer that there was a glitch within the portal, but I had other calls that weekend on the same vehicle(before we could get the vendor to fix it) and our explanation and upfront honesty about the pricing was taken at face value and appreciatedThe price of this service body vehicle(stock# [redacted] ) has since been lowered to $ [redacted] due to additional GM incentives that run thru 10/2/If this customer would like to call me I would gladly see what else I could do to narrow some of the initial pricing gap even moreHowever, customers in this arena of commercial type vehicles are very price knowledgeable and we constantly strive to keep our Business Elite Fleet/Commercial status by offering outstanding pricing to the commercial/fleet buyerBill S [redacted]
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am not interested in this vehicle for that priceI was only interested in it for the first price
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First all, the General Manager is a complete liar. He never made any kind of offer to put the old alternator back into the car. He made an assumption that I was on my way to a church function, because after hours of a car service job to be completed, I had to directly go back to the dealer for non-satisfactory working conditions. After spending ***+ and car still not working properly, dealer felt obligated (as he should) to offer a loaner. I returned the car back with the same amount of fuel that I left with. Dealer assumed I had a church function, I never said I had a church function, however, I did have a function to attend and they wanted me to pick up my car at the time that I was supposed to be at my function. This was after spending * days in the dealership getting repairs done. They did not charge me for tire sensor light because it was never fixed. Tire sensor light still comes on. They did not offer me any discounts, I had to make all suggestions as at this time they knew I was a dissatisfied customer. Even after the negotiations on the phone with the general manager, the next day I came (Saturday), I came to pick up my vehicle, they still tried to charge me more than what I had negotiated. The Service guy in there at the time wanted to dispute me and had to call the Service Manager(because I was going to leave my vehicle until Monday) because he lied and said he couldn't contact the Service Manager until I suggested I would leave my car until then. This Manager is a complete liar and made no such offers to me. Yes I did not pay for labor after I stated I would not pay for the labor on the battery. When I initially brought the car in, I stated that the mechanic that jumped the car said it was not the alternator and it was the battery. If the alternator was bad on the Wednesday when I brought it in, surely it was already bad * days later.I know they are lying because when I did a previous service, they broke my axle when it was in their possession and they claimed my axle broke. The service guy broke it because you cannot drive a car with the axle broken. I ended up paying for all of that with no discounts and did not know any better at the time. This dealership is in the business of cheating and stealing from customers and damaging cars and expecting customers to pay for their negligence.I also made several calls to try to talk and make some resolutions prior to sending any of this to Revdex.com. I also wrote certified letters which were received and never got a response from anyone at the dealership. I am very frustrated with this dealership and think they should refund me for the labor of the alternator because they were very negligent in the service. The manager also never suggested or told me that they should have told me about the batter being done at the same timeThe service manager is a liar and so is the general manager
Regards,
*** ***
Bill S[redacted]<[redacted]>8:00 PM (15 hours ago)tomeCustomer emailed one of our BDC internet agents on September 1st regarding information on stock #[redacted]. The BDC agent, as trained, sent all related pictures and information to the customer. The BDC agent then hands over the...
information to a manager or a qualified salesperson. In this case, it would go to a Commercial Sales Manager or a Business Elite Commercial salesperson due to the fact that this is a converted service body that has specialized training requirements. When the manager was given the same information that the customer was given, he immediately noticed that there was a problem with our internet pricing portal which is managed/maintained by Cobalt. The truck listed a MSRP of $[redacted].00 and a selling price of $[redacted].00. Both of these were missing the service body cost of $[redacted].00 which would make the true MSRP $[redacted].00 and the selling price $[redacted].00. The manager immediately called Cobalt to start a repair ticket because the portal was kicking out the additional pricing on our converted vehicles such as service bodies, KUVs, box trucks, etc. It took to the start of the following week to have Cobalt fix the error partly because of the Labor Day holiday. We called the customer right away, explained the error, told the truth, and said the service body cost of $[redacted].00(not $[redacted].00 as stated by the customer) was being excluded. We didn’t have the customer drive-in or waste anymore of their time before they knew the correct numbers and where those numbers were coming from. We have roughly a thousand prices handled on this website that are constantly changing due to price reductions, rebate/incentive changes, and upfits. Unfortunately, there is a very small number of computer issues from an outside vendor where there can be a pricing issue/error. Therefore, yes we do have a disclaimer that says, “We make every effort to provide accurate information but please verify options and price before purchasing”. We are known as being one of the most aggressive online pricing dealers in the state of Virginia and people come from hundreds of miles away due to our upfront and aggressive pricing structure. I apologize in this case with this customer that there was a glitch within the portal, but I had other calls that weekend on the same vehicle(before we could get the vendor to fix it) and our explanation and upfront honesty about the pricing was taken at face value and appreciated. The price of this service body vehicle(stock# [redacted]) has since been lowered to $[redacted].00 due to additional GM incentives that run thru 10/2/2017. If this customer would like to call me I would gladly see what else I could do to narrow some of the initial pricing gap even more. However, customers in this arena of commercial type vehicles are very price knowledgeable and we constantly strive to keep our Business Elite Fleet/Commercial status by offering outstanding pricing to the commercial/fleet buyer. Bill S[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Revdex.com, [redacted]-Customer has AAA come to her house because [redacted] won’t start. AAA cleaned the battery terminals some and the car started. Customer brought the car to our service department. Battery terminals still had bad corrosion(especially the negative terminal). Charged the...
customer [redacted] to clean both terminals much better. The battery tested good but was a little weak. [redacted]-Customer brings car back in because she had to jump the [redacted] again. Battery tested good but weak again. Proceeded to take next step and test the alternator and the alternator was not charging the vehicle system or battery. Customer approved to put an alternator in the vehicle for [redacted] plus tax. Customer also paid for a transmission flush and dealership programmed the tire sensors at No Charge because her tire sensor monitoring light was on. Customer took vehicle. [redacted](Later)-Customer came back and said car was starting but seemed slow to crank still. At this time we tested battery again and the battery failed. Customer at this point seemed to think the alternator work didn’t need to be performed and that it was just a battery problem. Service manager got involved and verified that the original alternator was bad and not working. Service manager offered to take the new alternator(put the bad alternator back in the car) out of the [redacted] and refund the [redacted] plus tax. The service manager also offered to let the customer buy the core(the bad alternator which gets turned in to keep the price of the new alternator at the current rate) and get it tested by someone else to satisfy her suspicion that the original alternator was bad. At this time, Service Manager has also put customer in a free rental car because the customer had an important church function that evening. Customer reaches out to General Manager about the situation. General Manager researches the situation and talks to customer. Told customer service probably should have told her that she needed to replace the battery at the time we did the bad alternator. Told customer the battery had a chance to be saved but the cold cranking amps were low due to the constant alternator drain. Told customer service was just trying to keep her initial service ticket lower by giving the battery a chance to recover when the new alternator was installed. General Manager offered to discount the battery price by the initial [redacted] that the customer had already paid for battery cleaning and in addition to charge zero labor charge for the battery install. Customer agreed with the resolution and said she would pick her car up the next morning([redacted], return the rental car, and pay the new discounted price of [redacted] for the new battery. [redacted]-Customer picked up her car, paid the [redacted] as both parties agreed, and left the free rental car refusing to refill it full of gas like she had taken it. Customer vehicle is running fine now. Conclusion- In the end, both Service Manager/General Manager have told customer that she had multiple issues(a bad alternator and a weak battery that ultimately didn’t recover because of the bad alternator drain). Told customer she paid less for both repairs due to our discount on the battery job than if she would have done both jobs on the initial visit. Tried to save the customer the most money up front and ultimately did save her money in the end, but customer felt inconvenienced by having the second visit. [redacted]
[redacted]
[redacted]
[redacted]
[redacted]