SwimmingPoolNow.com, Inc.

The pool project has been completed way before the customer filed the complaint with a lot of extras provided to the customer at no additional chargeUnfortunately the customer for no reason assumed that they are entitled to more free stuff that were never part of the contract nor any agreements on
our partWe were unable to respond to the complaint due to the fact that our business is seasonal and our offices were closedThis complaint is not a legitimate complaint and should not be even posted to our account

Complaint: ***I am rejecting this response because:I have a written contract that lists all the work that should be completed and supplies providedThe contract says the company will do grading and grass seedingGrading was done very poorly and grass was never seeded by the companyAlso the pool supplies listed where are a test kit and a vacuum headThe company representetive was reminded numerous times about the missing items. The delays in submitting the pool permit paperwork and the pool construction delays are have been documentedI also recorded the pool maintenance lecture that was 10min sec.The company charged $for itThe company representative has been lying all alongRegards,*** ***