SwimSpot

I placed an order for face masks on April 8, 2020. At the time f my order they gave a shipping date of 7 days. Since then I have sent two emails requesting the status of my order. The first one said they would be shipped 10 days after placement of the order and the second 15 days after the order. It has been 19 days and they still have not shipped. Order # 70010. They send automatic replies and do not respond otherwise. Poor Customer Service

Ordered face masks on April 7, I know they are making them by hand but I have sent several requests for information on my order. They have not responded at all. I just want to know my order will be sent sometime this Century.

Response:We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customerBelow is a timeline of the events that occurred prior to the filing of this complaint: 6/24/- Customer contacted us because the price was incorrect on her order6/25/- [redacted] e-mailed her explaining we would honor the price with screenshot6/25/- Customer e-mailed with screen shot to confirm correct price6/28/15-6/30/- Customer e-mailed timesE-mail was accidentally missed by [redacted] as it was filtered in a different folder6/1/- [redacted] called customer to fix the situationNo response6/2/- Customer Service Rep called to follow up with customer againNo response6/3/- 6/5/- SwimSpot office closed in observance of 4th of July6/6/- Refund for difference in suit was processed for $E-mailed customer to inquire about sizing of her suitReceived response after business hours at 5:pm PSTBusiness hours are clearly visible on website6/7/- Shipped out order with overnight shipping6/8/- Order arrived at customer's addressTracking number via Fed Ex [redacted] Customer has been awarded her desired settlement.Sent on: 7/16/8:11:PMSent by:

Attached is a file with address and phone number Those provided in the complaint were found online

Response:
12.8000001907349px">We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customerBelow is a timeline of the events that occurred prior to the filing of this complaint: 6/24/- Customer contacted us because the price was incorrect on her order6/25/- *** *** e-mailed her explaining we would honor the price with screenshot6/25/- Customer e-mailed with screen shot to confirm correct price6/28/15-6/30/- Customer e-mailed timesE-mail was accidentally missed by *** as it was filtered in a different folder6/1/- *** called customer to fix the situationNo response6/2/- Customer Service Rep called to follow up with customer againNo response6/3/- 6/5/- SwimSpot office closed in observance of 4th of July6/6/- Refund for difference in suit was processed for $E-mailed customer to inquire about sizing of her suitReceived response after business hours at 5:pm PSTBusiness hours are clearly visible on website6/7/- Shipped out order with overnight shipping6/8/- Order arrived at customer's addressTracking number via Fed Ex ***Customer has been awarded her desired settlementSent on: 7/16/8:11:PM
Sent by:

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Attached is a file with address and phone number.  Those provided in the complaint were found online.

Response:We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customer. Below is a timeline of the events that occurred prior to...

the filing of this complaint: 6/24/15 - Customer contacted us because the price was incorrect on her order. 6/25/15 - [redacted] e-mailed her explaining we would honor the price with screenshot. 6/25/15 - Customer e-mailed with screen shot to confirm correct price. 6/28/15-6/30/15 - Customer e-mailed 2 times. E-mail was accidentally missed by [redacted] as it was filtered in a different folder. 6/1/15 - [redacted] called customer to fix the situation. No response. 6/2/15 - Customer Service Rep called to follow up with customer again. No response. 6/3/15 - 6/5/15 - SwimSpot office closed in observance of 4th of July. 6/6/15 - Refund for difference in suit was processed for $22.50. E-mailed customer to inquire about sizing of her suit. Received response after business hours at 5:35 pm PST. Business hours are clearly visible on website. 6/7/15 - Shipped out order with overnight shipping. 6/8/15 - Order arrived at customer's address. Tracking number via Fed Ex [redacted]. Customer has been awarded her desired settlement.Sent on: 7/16/2015 8:11:56 PMSent by: 98.189.55.123

Review: Did not receive item from exchange and was overcharged; contact with customer service manager has not produced resolution to issues.Desired Settlement: Delivery of missing item and refund of overcharge. If missing item is not received by 07/08/15 then refund of entire order.

Consumer

Response:

Attached is a file with address and phone number. Those provided in the complaint were found online.

Business

Response:

Response:We sincerely apologize for the events that led up to to this complaint and have fully rectified the situation with the customer. Below is a timeline of the events that occurred prior to the filing of this complaint: 6/24/15 - Customer contacted us because the price was incorrect on her order. 6/25/15 - [redacted] e-mailed her explaining we would honor the price with screenshot. 6/25/15 - Customer e-mailed with screen shot to confirm correct price. 6/28/15-6/30/15 - Customer e-mailed 2 times. E-mail was accidentally missed by [redacted] as it was filtered in a different folder. 6/1/15 - [redacted] called customer to fix the situation. No response. 6/2/15 - Customer Service Rep called to follow up with customer again. No response. 6/3/15 - 6/5/15 - SwimSpot office closed in observance of 4th of July. 6/6/15 - Refund for difference in suit was processed for $22.50. E-mailed customer to inquire about sizing of her suit. Received response after business hours at 5:35 pm PST. Business hours are clearly visible on website. 6/7/15 - Shipped out order with overnight shipping. 6/8/15 - Order arrived at customer's address. Tracking number via Fed Ex [redacted]. Customer has been awarded her desired settlement.Sent on: 7/16/2015 8:11:56 PMSent by: 98.189.55.123

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,