Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** and *** being a husband and wife team are totally not telling the truth Even in this rebuttal they stated theywere waiting for me to call them (so that makes their previous statement that they called me to reschedule a LIE).I want my check back I will personally never recommend them to anyone.When they return the check there better not be any nasty notes or anything in the envelope It needs to be retunedto me in one piece.I am not wasting my time on such liars and a terrible company.*** ***
Again, Ms*** is confused, but the point is moot. Bottom line is that she never contacted LGS to reschedule the work and her check was never cashed and sitting in her files. It was not our responsibility to contact her to schedule the work, when she clearly was not ready for us to do the work right from the start. It was left up to her to call and she never did call us back. So I filed her check and closed her folder until we heard from her. This is not the way she should have responded. Her bank statements clearly shows her check was never cashed, so I'm not sure why she want's $back from LGS when she actually never paid us. No money was ever taken from her account. It's an easy resolve, but according to this email the "Respond to rejection" she doesn't like my resolve to send her the check back. I'm not going to get into a war of words with her, for my records are crystal clear with exact dates, concise times and perfect notes of her words she said when she called. My answer to send back the check, then my hands are tied until an email comes back as to me sending her check back is a resolve. It's completely unwarranted to call us liars and to say *** hung up on her. *** has never hung up anyone in his entire life. That's an insult to our professionalism and integrity of running a successful company for almost years. I will not be engaging in conversation with her from this point on. Either she accepts my resolve to send her check back or she doesn't. She can always put a stop payment on it.It's unfortunate that she couldn't call us to say she didn't want the work done and to send the check back. She had many months to do so, but choose to get the Revdex.com involve by saying we took her money but didn't do any work. That was never the case and it's been proven by LGS. LGS has done nothing wrong. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The owner of the business said that they would fit me in when they could because this was a small job and usually when they have down time they do all the smalljobs at the same time. However, I told him that where the repairs needed to be done were covered by the bushes and the owner said that would be fine to remove them. He said that would be fine because it was going to take a couple of months or so when they next down time would occur. I signed the contract to him on 8/31 and In just a couple of daysafter labor day at 7:00 a.m. in the morning which I can verify by retrieving the phone call list from [redacted] if needed, I received a call from the owner stating that they were ontheir way to my house. I did not receive a courtesy call the day prior stating that they were going to do the work. I told him that I did not have the bushes removed and he said that didn't matter. I said to him that he did not give me a day's notice before and that and I was not ready for them. I asked him not to come because I wanted to remove thosebushes that were next to the stucco so that it would be easier for the men and a better job could be done. He was very irritated and he said that his men were on the way.He then hung up. I immediately called the business number and spoke to his wife and told her the situation she said that she would let him know.I was home all that day and NO ONE showed up to my house. I NEVER received a phone call setting up another appointment. I was left in limbo until this response.His reply is totally untrue. If need be I will contact Cox and get my phone records showing that he called around 7:00 a.m. and that I called him back immediately on theiroffice number and that I did not receive a phone call from them that day at all. The only 2 people that I spoke with was the owner and his wife. No one showed up atthe door; I had no further conversations. His response is a total lie. I would appreciate my check back. [redacted]
Ms. **,I'm confused on why Ms. [redacted] is even writing with a complaint. She is correct in the fact she contacted LGS for some stucco repairs on her home back in August, August 20, 2014 to be exact. We sent her a letter on August 22, 2014 stating how much the stucco repairs would...
cost. She accepted, signed the letter and sent in a check in the amount of $195.00 which we received September 5, 2014. It is our policy to get small stucco repair job money up front in order to schedule any work, however it was clearly stated that the checks are never cashed until after the job it completed. We called her with a date of September 16, 2014 and she said that would be fine, that gave her some time removed some sprinklers hitting the wall. Nothing was ever mentioned about bushes being removed. My notes from August 20, 2014 clearly state the stucco damage was done by her sprinklers constantly hitting the wall. She needed to have sprinklers removed not bushes. Our workers showed up on the scheduled date and time and she said she was sorry but she hadn't had time to get someone out to removed the sprinklers. She called the office to say she sent my stucco crew away for she needed to have some sprinklers removed before we did the stucco repairs, for she didn't want the sprinklers hitting the stucco patches. She cost me money sending my workers away on a scheduled date that she set up. Mr. [redacted] called her later that day to set up another date, but she did not want to commit until after her sprinklers were removed. We waited for two weeks for her to call, but when we didn't hear from her, I called her to set up dates, but she wasn't ready. She told me she would call once she was ready to schedule the stucco repairs. I then put her $195.00 check in her files and there it sits today, uncashed. She never called back for the repair work to get done. Attached is a copy of her check, uncashed. I will gladly send her check back. It was her choice not to call to schedule the appointment and she never was out any money. She needs to get in touch with her bank to verify that her check #[redacted], dated 8-31-14 was never cashed and the funds have always been in her account. We are sorry for any confusion on this matter. [redacted], Treasurer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** *** and *** being a husband and wife team are totally not telling the truth Even in this rebuttal they stated theywere waiting for me to call them (so that makes their previous statement that they called me to reschedule a LIE).I want my check back I will personally never recommend them to anyone.When they return the check there better not be any nasty notes or anything in the envelope It needs to be retunedto me in one piece.I am not wasting my time on such liars and a terrible company.*** ***
Again, Ms*** is confused, but the point is moot. Bottom line is that she never contacted LGS to reschedule the work and her check was never cashed and sitting in her files. It was not our responsibility to contact her to schedule the work, when she clearly was not ready for us to do the work right from the start. It was left up to her to call and she never did call us back. So I filed her check and closed her folder until we heard from her. This is not the way she should have responded. Her bank statements clearly shows her check was never cashed, so I'm not sure why she want's $back from LGS when she actually never paid us. No money was ever taken from her account. It's an easy resolve, but according to this email the "Respond to rejection" she doesn't like my resolve to send her the check back. I'm not going to get into a war of words with her, for my records are crystal clear with exact dates, concise times and perfect notes of her words she said when she called. My answer to send back the check, then my hands are tied until an email comes back as to me sending her check back is a resolve. It's completely unwarranted to call us liars and to say *** hung up on her. *** has never hung up anyone in his entire life. That's an insult to our professionalism and integrity of running a successful company for almost years. I will not be engaging in conversation with her from this point on. Either she accepts my resolve to send her check back or she doesn't. She can always put a stop payment on it.It's unfortunate that she couldn't call us to say she didn't want the work done and to send the check back. She had many months to do so, but choose to get the Revdex.com involve by saying we took her money but didn't do any work. That was never the case and it's been proven by LGS. LGS has done nothing wrong. *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] The owner of the business said that they would fit me in when they could because this was a small job and usually when they have down time they do all the smalljobs at the same time. However, I told him that where the repairs needed to be done were covered by the bushes and the owner said that would be fine to remove them. He said that would be fine because it was going to take a couple of months or so when they next down time would occur. I signed the contract to him on 8/31 and In just a couple of daysafter labor day at 7:00 a.m. in the morning which I can verify by retrieving the phone call list from [redacted] if needed, I received a call from the owner stating that they were ontheir way to my house. I did not receive a courtesy call the day prior stating that they were going to do the work. I told him that I did not have the bushes removed and he said that didn't matter. I said to him that he did not give me a day's notice before and that and I was not ready for them. I asked him not to come because I wanted to remove thosebushes that were next to the stucco so that it would be easier for the men and a better job could be done. He was very irritated and he said that his men were on the way.He then hung up. I immediately called the business number and spoke to his wife and told her the situation she said that she would let him know.I was home all that day and NO ONE showed up to my house. I NEVER received a phone call setting up another appointment. I was left in limbo until this response.His reply is totally untrue. If need be I will contact Cox and get my phone records showing that he called around 7:00 a.m. and that I called him back immediately on theiroffice number and that I did not receive a phone call from them that day at all. The only 2 people that I spoke with was the owner and his wife. No one showed up atthe door; I had no further conversations. His response is a total lie. I would appreciate my check back. [redacted]
I will put her uncashed check in the mail to her today. [redacted]TreasurerLemon Grove Stucco Inc.
Ms. **,I'm confused on why Ms. [redacted] is even writing with a complaint. She is correct in the fact she contacted LGS for some stucco repairs on her home back in August, August 20, 2014 to be exact. We sent her a letter on August 22, 2014 stating how much the stucco repairs would...
cost. She accepted, signed the letter and sent in a check in the amount of $195.00 which we received September 5, 2014. It is our policy to get small stucco repair job money up front in order to schedule any work, however it was clearly stated that the checks are never cashed until after the job it completed. We called her with a date of September 16, 2014 and she said that would be fine, that gave her some time removed some sprinklers hitting the wall. Nothing was ever mentioned about bushes being removed. My notes from August 20, 2014 clearly state the stucco damage was done by her sprinklers constantly hitting the wall. She needed to have sprinklers removed not bushes. Our workers showed up on the scheduled date and time and she said she was sorry but she hadn't had time to get someone out to removed the sprinklers. She called the office to say she sent my stucco crew away for she needed to have some sprinklers removed before we did the stucco repairs, for she didn't want the sprinklers hitting the stucco patches. She cost me money sending my workers away on a scheduled date that she set up. Mr. [redacted] called her later that day to set up another date, but she did not want to commit until after her sprinklers were removed. We waited for two weeks for her to call, but when we didn't hear from her, I called her to set up dates, but she wasn't ready. She told me she would call once she was ready to schedule the stucco repairs. I then put her $195.00 check in her files and there it sits today, uncashed. She never called back for the repair work to get done. Attached is a copy of her check, uncashed. I will gladly send her check back. It was her choice not to call to schedule the appointment and she never was out any money. She needs to get in touch with her bank to verify that her check #[redacted], dated 8-31-14 was never cashed and the funds have always been in her account. We are sorry for any confusion on this matter. [redacted], Treasurer