Swimtime Pools

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] The owner of the business said that they would fit me in when they could because this was a small job and usually when they have down time they do all the smalljobs at the same time However, I told him that where the repairs needed to be done were covered by the bushes and the owner said that would be fine to remove themHe said that would be fine because it was going to take a couple of months or so when they next down time would occur I signed the contract to him on 8/and In just a couple of daysafter labor day at 7:a.min the morning which I can verify by retrieving the phone call list from *** if needed, I received a call from the owner stating that they were ontheir way to my house I did not receive a courtesy call the day prior stating that they were going to do the work I told him that I did not have the bushes removed and he said that didn't matter I said to him that he did not give me a day's notice before and that and I was not ready for them I asked him not to come because I wanted to remove thosebushes that were next to the stucco so that it would be easier for the men and a better job could be done He was very irritated and he said that his men were on the way.He then hung up I immediately called the business number and spoke to his wife and told her the situation she said that she would let him know.I was home all that day and NO ONE showed up to my house I NEVER received a phone call setting up another appointment I was left in limbo until this response.His reply is totally untrue If need be I will contact Cox and get my phone records showing that he called around 7:a.mand that I called him back immediately on theiroffice number and that I did not receive a phone call from them that day at all The only people that I spoke with was the owner and his wife No one showed up atthe door; I had no further conversations His response is a total lieI would appreciate my check back [redacted]

Ms**,I'm confused on why Ms [redacted] is even writing with a complaint She is correct in the fact she contacted LGS for some stucco repairs on her home back in August, August 20, to be exact We sent her a letter on August 22, stating how much the stucco repairs would cost She accepted, signed the letter and sent in a check in the amount of $which we received September 5, It is our policy to get small stucco repair job money up front in order to schedule any work, however it was clearly stated that the checks are never cashed until after the job it completed We called her with a date of September 16, and she said that would be fine, that gave her some time removed some sprinklers hitting the wall Nothing was ever mentioned about bushes being removed My notes from August 20, clearly state the stucco damage was done by her sprinklers constantly hitting the wall She needed to have sprinklers removed not bushes Our workers showed up on the scheduled date and time and she said she was sorry but she hadn't had time to get someone out to removed the sprinklers She called the office to say she sent my stucco crew away for she needed to have some sprinklers removed before we did the stucco repairs, for she didn't want the sprinklers hitting the stucco patches She cost me money sending my workers away on a scheduled date that she set up Mr [redacted] called her later that day to set up another date, but she did not want to commit until after her sprinklers were removed We waited for two weeks for her to call, but when we didn't hear from her, I called her to set up dates, but she wasn't ready She told me she would call once she was ready to schedule the stucco repairs I then put her $check in her files and there it sits today, uncashed She never called back for the repair work to get done Attached is a copy of her check, uncashed I will gladly send her check back It was her choice not to call to schedule the appointment and she never was out any money She needs to get in touch with her bank to verify that her check #***, dated 8-31-was never cashed and the funds have always been in her account We are sorry for any confusion on this matter [redacted] , Treasurer

I will put her uncashed check in the mail to her today [redacted] TreasurerLemon Grove Stucco Inc