I have corresponded with Mr [redacted] in over emails He claims to have an attorney I have asked him, correct that, begged him to have his attorney contact me but I have never been contacted He said he has an assistant that knows what the discrepancy is and so I have asked him to have his assistant contact me I have not been contactedI have sent him his ledgers (account history) at least three times [redacted] in our collections department has also sent Mr [redacted] his ledgers at least three times The only thing we have asked him to do, correct that, begged him to do was to identify any cashed check of his that is not included on his ledgers While he did identify a couple of checks in the past, in the last two months he has not identified any checks that are missing from his ledger He continues to argue with our staff (and that is putting it nicely) but will not supply us with any information to resolve this matter His ledgers are once again attached to this message.If Mr [redacted] does not reply with the check number, check date, and check amount of a cashed check of his that is not reflected on these ledgers, please dismiss his complaint immediately Please also recommend that Mr [redacted] pay his accounts in full
Vision Community Management issued the violations for the property (not the board of directors) We have had several email communications with Ms [redacted] her husband, and her tenant (some prior to any fines being issued) Those emails are attached along with all letters sent We did email pictures of the violation on 08/18/ The attached statement shows that one fine was issued on 08/24/and another on 09/11/2015.Fines are the responsibility of the homeowner and not the tenant This is true of all homeowners associations (HOA) The HOA only has a contract with the owner The owner has a contract with the tenant which the HOA is not a party to.Ms [redacted] *ubmitted an appeal of the fines We forwarded the appeal to the board of directors of her community The board of directors of her community is made up of homeowners that live in her community (Summerfield Units and 2) The board has the final say on all appeals Vision Community Management has no authority to reverse a decision of Ms [redacted] board of directors The board denied the appeal.As you should now be aware, Vision Community Management can do nothing further concerning these fines
First I should mention that this complaint is not between Vision Community Management (VCM) and Ms [redacted] It is between Hacienda Del Rio Homeowners' Association (HDR) and Ms [redacted] During the time VCM has managed Hacienda Del Rio (12/01/to present), we have not authorized the installation of any screens near this roof or any other roofs at the community Ms [redacted] did contact VCM and we then contacted the board of directors of HDR via e-mail to ask if they were aware of any “screen” installation in gutters or other areas near the roofThey replied to us stating that they had not authorized any work like this The Board President and Vice President have served on the board for many yearsThey did mention that if owners don’t clean their roofs, which is their responsibility, that issues can occur, but since HDR is not responsible for roofs that it would be a homeowner responsibilityIn HDR's CC& R’s Section Certain Obligations of Owners it states “In addition to decorating and keeping the interior of the condominium unit in good repair, the Owner shall be responsible for the maintenance, repair or replacement of the roof over his unit .” Since HDR is not responsible for the roofs, it would not even make sense for HDR to install any screening in the gutters near the roof as this would provide no benefit to HDR
An unknown person dumped a large amount of uncontained trash on the property Once reported, our community manager, [redacted] Vossoughi, called the homeowners association (HOA)'s vendor to remove the debris The vendor could only remove half of the debris due to the large amount that was dumpedThere was furniture, mattresses, junk etc [redacted] then called the city of Tempe to have the remainder of items removedA work order was created but the city could not get out until the end of the weekIn the meantime, another resident called the city to report the debrisThe city somehow closed the work order instead of issuing a second one [redacted] had to reopen a work order when the city did not show up the day scheduled which is when Vision Community Management found out the work order was closed Debris was finally removed the same week.? The HOA does not spray the insides of the units This is not an apartment complex but condos owned by individual owners who are responsible for the limited common areas ALL owners are responsible for the spraying of their unitsThis complaint does not warrant a manager changeThat change would be a management and board decision, not one made at the request of a homeowner Vision was not responsible for the dumping and could not control the dumpingVision was proactive in submitting work orders and following up with the removal as fast as possible A homeowner can submit a request directly to the Board of Directors of the HOA to have his unit sprayed, however, Vision does not have the power to approve such spraying and we are fairly certain the Board will not approve such a request
Vision Community Management performs its duties based on the direction from the board of directors of Maricopa Meadows Currently, we are only authorized to cite inoperable vehicles, trailers, and RV's for violations The board is currently working with an attorney to adopt new rules concerning parking The next meeting of the board on Thursday, April 7th, a member of the city council, the head of the Maricopa police department, an the association's attorney will all be on hand to address the issue I encourage you to attend You should have received an email from one of the board members recently discussing the issue (copy attached) You should have also noticed that an RV/trailer you had mentioned has now been moved.Vision Community Management is located about minutes from your community The community manager for Maricopa Meadows is at your community at least once per week and typically more often than that I have also attached the budget which gives you an idea of what the HOA dues are used for As you can see from the budget, more than 60% of what each homeowner pays is used for the four largest budget items which are the landscaping contract, Cable TV, Electricity, and Water
The repair was completed on October 21, We have contacted the contractor that did the work for a copy of the invoices and pictures Once we receive them, we will email the homeowner at [redacted]
This repair has been completed On 8-19-2015, [redacted] was contacted The leak that this unit is currently having is not coming from the roof but the gable vent on the roofThey found an area where the stucco has cracked and there is a hole in the vent itself [redacted] actually went out twice and could not find a roof leak in the tiles On 8-26-2015, we contacted one of the handyman we use, [redacted] , and he could not do the work, but did not tell us that until 9-4- On 9-4-we contacted [redacted] to inspect this area but not the roofThey did not inspect this until 10-14-and found that the vent on the roof had come looseThis repair was completed on 10-20- Once we get the pictures from ***, we will contact Ms [redacted] to set up for the mold test [redacted] , the Vision Community Management manager for [redacted] , did speak with Ms [redacted] yesterday and told her the same as above and she seemed satisfied by the conversation
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We had the outside of his unit and the neighboring unit sprayed on 05/28/(see attached invoice) The outside of all units were sprayed again the first week in June and July The HOA board was supposed to hold a board meeting last week so that we could discuss this issue with them but they cancelled that meeting They won’t be meeting again until August 20th Thus, we will email the board to determine if they would approve spraying the interior of his unit Owners are responsible for spraying the interior of their units If Mr [redacted] has not been spraying the interior of his unit on a regular basis, this could be compounding the problem
I require proof the leak is repaired - photos, invoices/ receipts.I have read the reply from Vision and I received a call from them as well on October 20, It is my understanding the leaking area was not repaired on October 20, [redacted] of Vision informed me that they only tarped the area until the raining has stopped and she insured me that the repair will be completed by this FridayI understand that the leaking area is not the roof tiles but the vent/ stuccoI am not disputing the location of the leakI just want the leak repaired since it has been more than two monthsI asked [redacted] of Vision why they did not tarp the area of water intrusion when it was initially inspected by [redacted] ; and she had no responseThank you for all of your assistance with this matterI had not received a call from vision since August and this is a step in the right directionI will inform Revdex.com when the repair is complete[redacted]
I believe the tree you are referring to is in the associations common area It is my understanding that your board of directors (other homeowners that live in Riverbend) made the decision recently to trim all the trees in your association They should all be trimmed now The decision to increase the assessments was made by your board of directors Please keep in mind that all your payments are made payable to Riverbend Homeowners Association and not Vision Community Management (Vision) More than 83% of the association dues you pay go toward maintaining the landscaping, water, and electricity Another portion is used for association insurance and future deferred maintenace items Vision is paid only a small portion of your duesVision is also not the lanscaper for your associationNaturescape is the association's landscaper and they are responsible for maintaining the landscape in the common areas and the front yards Vision is not responsible for the street lights SRP maintains the street lights If you see one that is out in the future, you can report it directly to SRP (if you report it to us, we report it to SRP as a courtesy) Your board of directors and not Vision made the decision to restrict parking further by painting additional red curbs If you have an issue with this, I would recommend attending a board of directors meeting Meeting dates and locations are available on our site at www.wearevision.com
The Community Manager, Matthew R***, was onsite Tuesday, May 2, performing compliance inspections for all of Cooper CommonsThis tour included Parcel in which Mr [redacted] residesNeither the recycle (Monday collection) nor trash (Thursday collection) containers were out visible from neighboring properties for property address ***, which is Mr [redacted] ’s immediate neighbor, at 11:01amThe only container left on the street was for address [redacted] (photo attached) The [redacted] Utility Van was parked on the street and once again another letter was issued for this propertyThe property also submitted a request to the Board of Directors regarding this utility van which the Board of Directors disapproved and instructed the property to work on getting this vehicle off the street and parked in the driveway My suggestion to Mr [redacted] would be to attend and upcoming Board of Directors meeting and speak directly with the Board of Directors regarding his concern
We have removed $in enforcement fees, a late fee of $15, and a demand fee of $from your account Two late fees still remain on the account because both April and July assessments were paid late Assessments cannot be waived according to your documents You currently have a credit of $on your account which could be used to partially pay your January assessment of $ If you remit $you will be paid through March 31, Please see attached
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied by this decision because this business has decided to do nothing to resolve this complaintAccording to their own website they say that their number one complaint is being responsive to the communityThis is a perfect exampleThey admit that they took longer than anticipated to remove the trash COMMUNICATION...for some reason [redacted] made all the necessary calls to the city and to vendors but not one email or call to let the concerned residents know what was going onI called and called and calledI sent email after email after emailI was ignored for 1/weeksCompletely ignoredFinally when I did get an answer she said the city was coming on TuesdayTuesday came and went with no COMMUNICATION from ***....People aren't perfect and stuff happens that is beyond their controlI totally understand thatHowever, [redacted] lacks communication skillsShe avoids problems and doesn't handle them effectivelyAvoiding residents doesn't make the problem go awayThis is my concernIf she would have let us know that the City wasn't coming or that there was a mixup then we could have complained to the City or called the Health Department [redacted] never gave us that option because she decided to keep that information to herselfAll we see as residents is that someone promises us something and it doesn't get doneThen when we try to call her she doesn't answer and avoids emails completelyIf need be I can produce the unanswered emails and will print my phone calls from my providerI wasn't the only person that made numerous phone calls either.All of my neighbors made phone calls and sent emails with no response as wellAs for providing pest control, I feel this would be an adequate resolution considering the toxic nature of the trash that was left there for almost a month caused roaches and bugs to come into my homeThis is a fair compromise that is outside of the scope of what the H.O.Ais responsible for but I am willing to accept this to resolve this complaint As for asking another manager to be rotated onto this property, I feel this is necessary [redacted] makes numerous promises at her meetings but doesn't come through with themJust this last meeting she said we would have a net placed at the pool for residents to clean it ourselves and that has yet to materialize [redacted] says she walks the property twice a week and I have NEVER seen her onceI feel she is neglecting this propertyI love my neighborhood and want someone to manage this property who truly cares and is responsive to its residentsIt is for these reasons that I refuse to withdraw this complaintThis business has done nothing to address this complaint or even come to some sort of resolution.Regards, [redacted]
I have corresponded with Mr [redacted] in over emails He claims to have an attorney I have asked him, correct that, begged him to have his attorney contact me but I have never been contacted He said he has an assistant that knows what the discrepancy is and so I have asked him to have his assistant contact me I have not been contactedI have sent him his ledgers (account history) at least three times [redacted] in our collections department has also sent Mr [redacted] his ledgers at least three times The only thing we have asked him to do, correct that, begged him to do was to identify any cashed check of his that is not included on his ledgers While he did identify a couple of checks in the past, in the last two months he has not identified any checks that are missing from his ledger He continues to argue with our staff (and that is putting it nicely) but will not supply us with any information to resolve this matter His ledgers are once again attached to this message.If Mr [redacted] does not reply with the check number, check date, and check amount of a cashed check of his that is not reflected on these ledgers, please dismiss his complaint immediately Please also recommend that Mr [redacted] pay his accounts in full
Vision Community Management issued the violations for the property (not the board of directors) We have had several email communications with Ms [redacted] her husband, and her tenant (some prior to any fines being issued) Those emails are attached along with all letters sent We did email pictures of the violation on 08/18/ The attached statement shows that one fine was issued on 08/24/and another on 09/11/2015.Fines are the responsibility of the homeowner and not the tenant This is true of all homeowners associations (HOA) The HOA only has a contract with the owner The owner has a contract with the tenant which the HOA is not a party to.Ms [redacted] *ubmitted an appeal of the fines We forwarded the appeal to the board of directors of her community The board of directors of her community is made up of homeowners that live in her community (Summerfield Units and 2) The board has the final say on all appeals Vision Community Management has no authority to reverse a decision of Ms [redacted] board of directors The board denied the appeal.As you should now be aware, Vision Community Management can do nothing further concerning these fines
First I should mention that this complaint is not between Vision Community Management (VCM) and Ms [redacted] It is between Hacienda Del Rio Homeowners' Association (HDR) and Ms [redacted] During the time VCM has managed Hacienda Del Rio (12/01/to present), we have not authorized the installation of any screens near this roof or any other roofs at the community Ms [redacted] did contact VCM and we then contacted the board of directors of HDR via e-mail to ask if they were aware of any “screen” installation in gutters or other areas near the roofThey replied to us stating that they had not authorized any work like this The Board President and Vice President have served on the board for many yearsThey did mention that if owners don’t clean their roofs, which is their responsibility, that issues can occur, but since HDR is not responsible for roofs that it would be a homeowner responsibilityIn HDR's CC& R’s Section Certain Obligations of Owners it states “In addition to decorating and keeping the interior of the condominium unit in good repair, the Owner shall be responsible for the maintenance, repair or replacement of the roof over his unit .” Since HDR is not responsible for the roofs, it would not even make sense for HDR to install any screening in the gutters near the roof as this would provide no benefit to HDR
An unknown person dumped a large amount of uncontained trash on the property Once reported, our community manager, [redacted] Vossoughi, called the homeowners association (HOA)'s vendor to remove the debris The vendor could only remove half of the debris due to the large amount that was dumpedThere was furniture, mattresses, junk etc [redacted] then called the city of Tempe to have the remainder of items removedA work order was created but the city could not get out until the end of the weekIn the meantime, another resident called the city to report the debrisThe city somehow closed the work order instead of issuing a second one [redacted] had to reopen a work order when the city did not show up the day scheduled which is when Vision Community Management found out the work order was closed Debris was finally removed the same week.? The HOA does not spray the insides of the units This is not an apartment complex but condos owned by individual owners who are responsible for the limited common areas ALL owners are responsible for the spraying of their unitsThis complaint does not warrant a manager changeThat change would be a management and board decision, not one made at the request of a homeowner Vision was not responsible for the dumping and could not control the dumpingVision was proactive in submitting work orders and following up with the removal as fast as possible A homeowner can submit a request directly to the Board of Directors of the HOA to have his unit sprayed, however, Vision does not have the power to approve such spraying and we are fairly certain the Board will not approve such a request
Vision Community Management performs its duties based on the direction from the board of directors of Maricopa Meadows Currently, we are only authorized to cite inoperable vehicles, trailers, and RV's for violations The board is currently working with an attorney to adopt new rules concerning parking The next meeting of the board on Thursday, April 7th, a member of the city council, the head of the Maricopa police department, an the association's attorney will all be on hand to address the issue I encourage you to attend You should have received an email from one of the board members recently discussing the issue (copy attached) You should have also noticed that an RV/trailer you had mentioned has now been moved.Vision Community Management is located about minutes from your community The community manager for Maricopa Meadows is at your community at least once per week and typically more often than that I have also attached the budget which gives you an idea of what the HOA dues are used for As you can see from the budget, more than 60% of what each homeowner pays is used for the four largest budget items which are the landscaping contract, Cable TV, Electricity, and Water
The repair was completed on October 21, We have contacted the contractor that did the work for a copy of the invoices and pictures Once we receive them, we will email the homeowner at [redacted]
This repair has been completed On 8-19-2015, [redacted] was contacted The leak that this unit is currently having is not coming from the roof but the gable vent on the roofThey found an area where the stucco has cracked and there is a hole in the vent itself [redacted] actually went out twice and could not find a roof leak in the tiles On 8-26-2015, we contacted one of the handyman we use, [redacted] , and he could not do the work, but did not tell us that until 9-4- On 9-4-we contacted [redacted] to inspect this area but not the roofThey did not inspect this until 10-14-and found that the vent on the roof had come looseThis repair was completed on 10-20- Once we get the pictures from ***, we will contact Ms [redacted] to set up for the mold test [redacted] , the Vision Community Management manager for [redacted] , did speak with Ms [redacted] yesterday and told her the same as above and she seemed satisfied by the conversation
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
We had the outside of his unit and the neighboring unit sprayed on 05/28/(see attached invoice) The outside of all units were sprayed again the first week in June and July The HOA board was supposed to hold a board meeting last week so that we could discuss this issue with them but they cancelled that meeting They won’t be meeting again until August 20th Thus, we will email the board to determine if they would approve spraying the interior of his unit Owners are responsible for spraying the interior of their units If Mr [redacted] has not been spraying the interior of his unit on a regular basis, this could be compounding the problem
I require proof the leak is repaired - photos, invoices/ receipts.I have read the reply from Vision and I received a call from them as well on October 20, It is my understanding the leaking area was not repaired on October 20, [redacted] of Vision informed me that they only tarped the area until the raining has stopped and she insured me that the repair will be completed by this FridayI understand that the leaking area is not the roof tiles but the vent/ stuccoI am not disputing the location of the leakI just want the leak repaired since it has been more than two monthsI asked [redacted] of Vision why they did not tarp the area of water intrusion when it was initially inspected by [redacted] ; and she had no responseThank you for all of your assistance with this matterI had not received a call from vision since August and this is a step in the right directionI will inform Revdex.com when the repair is complete[redacted]
I believe the tree you are referring to is in the associations common area It is my understanding that your board of directors (other homeowners that live in Riverbend) made the decision recently to trim all the trees in your association They should all be trimmed now The decision to increase the assessments was made by your board of directors Please keep in mind that all your payments are made payable to Riverbend Homeowners Association and not Vision Community Management (Vision) More than 83% of the association dues you pay go toward maintaining the landscaping, water, and electricity Another portion is used for association insurance and future deferred maintenace items Vision is paid only a small portion of your duesVision is also not the lanscaper for your associationNaturescape is the association's landscaper and they are responsible for maintaining the landscape in the common areas and the front yards Vision is not responsible for the street lights SRP maintains the street lights If you see one that is out in the future, you can report it directly to SRP (if you report it to us, we report it to SRP as a courtesy) Your board of directors and not Vision made the decision to restrict parking further by painting additional red curbs If you have an issue with this, I would recommend attending a board of directors meeting Meeting dates and locations are available on our site at www.wearevision.com
The Community Manager, Matthew R***, was onsite Tuesday, May 2, performing compliance inspections for all of Cooper CommonsThis tour included Parcel in which Mr [redacted] residesNeither the recycle (Monday collection) nor trash (Thursday collection) containers were out visible from neighboring properties for property address ***, which is Mr [redacted] ’s immediate neighbor, at 11:01amThe only container left on the street was for address [redacted] (photo attached) The [redacted] Utility Van was parked on the street and once again another letter was issued for this propertyThe property also submitted a request to the Board of Directors regarding this utility van which the Board of Directors disapproved and instructed the property to work on getting this vehicle off the street and parked in the driveway My suggestion to Mr [redacted] would be to attend and upcoming Board of Directors meeting and speak directly with the Board of Directors regarding his concern
We have removed $in enforcement fees, a late fee of $15, and a demand fee of $from your account Two late fees still remain on the account because both April and July assessments were paid late Assessments cannot be waived according to your documents You currently have a credit of $on your account which could be used to partially pay your January assessment of $ If you remit $you will be paid through March 31, Please see attached
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I am not satisfied by this decision because this business has decided to do nothing to resolve this complaintAccording to their own website they say that their number one complaint is being responsive to the communityThis is a perfect exampleThey admit that they took longer than anticipated to remove the trash COMMUNICATION...for some reason [redacted] made all the necessary calls to the city and to vendors but not one email or call to let the concerned residents know what was going onI called and called and calledI sent email after email after emailI was ignored for 1/weeksCompletely ignoredFinally when I did get an answer she said the city was coming on TuesdayTuesday came and went with no COMMUNICATION from ***....People aren't perfect and stuff happens that is beyond their controlI totally understand thatHowever, [redacted] lacks communication skillsShe avoids problems and doesn't handle them effectivelyAvoiding residents doesn't make the problem go awayThis is my concernIf she would have let us know that the City wasn't coming or that there was a mixup then we could have complained to the City or called the Health Department [redacted] never gave us that option because she decided to keep that information to herselfAll we see as residents is that someone promises us something and it doesn't get doneThen when we try to call her she doesn't answer and avoids emails completelyIf need be I can produce the unanswered emails and will print my phone calls from my providerI wasn't the only person that made numerous phone calls either.All of my neighbors made phone calls and sent emails with no response as wellAs for providing pest control, I feel this would be an adequate resolution considering the toxic nature of the trash that was left there for almost a month caused roaches and bugs to come into my homeThis is a fair compromise that is outside of the scope of what the H.O.Ais responsible for but I am willing to accept this to resolve this complaint As for asking another manager to be rotated onto this property, I feel this is necessary [redacted] makes numerous promises at her meetings but doesn't come through with themJust this last meeting she said we would have a net placed at the pool for residents to clean it ourselves and that has yet to materialize [redacted] says she walks the property twice a week and I have NEVER seen her onceI feel she is neglecting this propertyI love my neighborhood and want someone to manage this property who truly cares and is responsive to its residentsIt is for these reasons that I refuse to withdraw this complaintThis business has done nothing to address this complaint or even come to some sort of resolution.Regards, [redacted]