Sword Exterminating Company, Inc.

Revdex.com Jefferson StNE SteA Albuqueroue, NM 87109Re: Complaint #*** To whom it may concern;All documentation that we have on file shows that Mr*** had inherent intent to lease the Lincoln MKC.Mr*** had visited our dealership on multiple occasions
thirty days prior to his actual purchase.Mr*** was very speCific about the options on the vehicle, so much that he acknowledged the vehicle with his signature for the vehicle options that he requested, and he also confirmed the estimated time of arrival (ETA) : (please see attached)I have asked my management team to set up an appointment for Mr*** to come into the dealership on more than one occasion, however he declined.The Corley family has been servicing New Mexico since and we understand that customer satisfaction is paramount for a sustaining business.The vehicle that Mr*** asked us to transport into our dealership on his behalf is a $38,+ vehicle and not a regular part of our inventory.Mr*** did sign a binding 'contract with Lincoln Financial and has a payment due January 16th.I am concerned about Mr*** understating or misunderstanding about the vehicle lease howeVer we cannot begin to talk about possible solutions unless Mr*** will, come into the dealership and speak with us.My direct telephone number is ###-###-####; I would ask that Mr*** give me a call so that we may set up a time that we may discuss the transaction. Sincerely,Eddie *C***, JrOwner/ General ManagerEbc/GM

Re: *** *** To whom it may concern: Customer satisfaction is of the utmost concern here at Corley's Albuquerque Lincoln Volvo Unfortunately there was a misunderstanding regarding the cancellation policy with Mr*** *** To clarify, the customer
has the right to cancel an extended warranty at anytime and it is our pleasure to honor Mr*** request We will process the cancellation immediately. Please have Mr*** contact Mark B*** at ###-###-#### should he have further questions. Thank you Eddie C***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Corley Albuquerque Lincoln Volvo has contacted the client and resolved the issue We try to describe every vehicle to the best of our ability but acknowledge that it can be extremely difficult to ensure the seller and buyer are of like mind with respect to condition and expectations
Moreover, it is also possible for any vehicle traveling a significant distance to experience transportation damage which can also impact the condition of the vehicle We're terribly sorry the vehicle did not live up to the standards and/or expectations of the client and have agreed to accept the vehicle back for a refund of the purchase price less the transportation charges pending a final inspection after receipt of the vehicle (to verify condition and mileage)

My response to Corely’s response is that this issue has not been resolved. Once Corely’s Volvo send’s a refund to my bank and the loan is paid off this issue will be resolved. That currently has not happened.

I [redacted] is writing a letter to the company to let them know what I went through with my ride I had a hard time with my ride it kept on braking down on me and wont start up or the horn dont work and it wont start up for me it will jerk on its own or turn off by it self and it stall out and motor went out for more then an our or so and I be on the side of the road stuck and I call the company that sold me the car to me and help they tell me they couldnt help me out. The person that sold me the car was Raymond from Corley's Albuqueruqe NM. Lincoln. Volvo Raymond phone number was [redacted] he sold me the ride in bernalillo NM. If any questions or concern call me at [redacted]Sincerely,[redacted]

July 22, 2015Revdex.com7007 Jefferson St NE Ste. AAlbuquerque, NM 87109Re: Consumer Complaint # [redacted]To whom it may concern:We have received the customer concern regarding the aforementioned complaint.  Unfortunately after a vehicle has been repossessed by the lender, we are...

unable to address any concerns. We would like to invite the customer back into the dealership, at their convenience to apply for an automobile loan. Customer satisfaction is the utmost concern at Corely's Albuquerque Lincoln Volvo and we will contine to work towars a possible solution. Sincerely, Eddie B. C[redacted], Dealer Principal

Mr. [redacted] came into the dealership on Wednesday July 19, 2017.  At that time we shared with him a copy of the check that was sent to his credit union. Also the refund will be sent to him from Guadalupe Credit Union and not Corley’s Albuquerque Lincoln Volvo .  We also gave Mr. [redacted]...

his License plate.  Customer satisfaction is of the utmost concern here at Corley’s Albuquerque Lincoln Volvo and we hope that this will fully resolve our customers concern.  Sincerely   Eddie B C[redacted] Dealer Principal Tell us why here...

Complaint: [redacted]
I am rejecting this response because: According to Corley"s records , they say that I was in their dealership a number of times 30 days prior to my wife and I wanting to look at a vehicle.  That is wrong, I did not sell my other vehicle until November 27, 2016.  As near as I can figure we went the first time on or about Dec. 3, 2016 and were only in once to test drive a vehicle, once to check what they might be able to locate, and the last time on November 14, 2016 to see what they had found and when it might be available to view.  They have said that I signed a binding agreement, but as I stated previously, I was told that signing electronic documents before the vehicle got there was JUST A FORMALITY and not concrete. Also, if we weren't satisfied that we were under NO OBLIGATION to continue with the lease. They also said that I would have to go to the dealership to discuss options  to void the lease, what were those options?  I talked to Lyric on November 20. 2016 and told him that since I never received any paperwork concerning any lease, and since it had already been processed on November 14, 2016 prior to the vehicle getting to them that I was quite upset and did not want the vehicle and wanted to void the lease  that they processed without my knowledge. That day was the last time that I had any contact with Corley's.  At that time they had already set up a time to meet, but I didn't feel comfortable and that was why I wanted to see whatever that they had on the cancellation. Still, nothing to this day. I want the lease voided and my money back.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

We appreciate the business you have given us over the years.  Our business processes are set up so that they are streamlined and hassle free. After research of your visit and your purchase of the dash mat, we came to the conclusion that we identified several areas where our...

processes failed due to that realization we have made changes to our customer service ordering process which we feel will be to our customers benefit.  Again your business has been very much appreciated.  I do understand that you have choices where you conduct business and I do not take that for granted.  I understand you have trust in me and gained that over the years and I unfortunately let you down, however rest assure that the trust you have in me was built on my ability to pay attention to my customers needs.  Thanks for your feedback you've allowed me to continue to do so.  With sincere gratitude and appreciation.  Eddie B. C[redacted], Jr.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As of this date January 20,2017 at 4:16PM  the complaint #[redacted] with S&J LLC has been resolved. Unless something changes between now and January 23, 2017 you can consider this complaint closed. Thank You, [redacted] [redacted]
[redacted]
[redacted]Phone ###-###-####