SWS Southwest Suburban Roofing and Siding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Aspen Dental has agreed to refund the money I paid to the collections agency, and to expunge the incident from my credit record Regards, [redacted] ***

See attached documentsMarch 30, 2016*** *** ***
*** *** ***
*** ** ***RE: Aspen Dental Account Number *** Revdex.com Complaint ID # ***Dear *** ***:Thank you for sharing your concerns about the treatment you receivedI am writing to you
onbehalf of the Cincinnati, OH (Springdale) Aspen Dental branded practice, owned and operatedby Ohio Dental Associates-Judge IncI certainly do apologize for your experience at theCincinnati, OH (Springdale) Dental office.I am in receipt of your complaint filed with the Revdex.comI have reviewed italong with your Aspen Dental accountThe majority of the $balance showing due isnot from the Root Canal services you had done on October 01, Of that amount, $73.20is a balance due from the crown done on October 09, 2014, and $is from the exam youreceived on August 12, The Springdale Aspen Dental office should have advised you ofthese residual balances prior to proceeding with the new treatment.As a courtesy, I have removed the entire $balance dueAll services charged to you andto your dental insurance company were providedAs you decided not to return to completeyour treatment, you were not billed for the crownThere will be no refund of monies paid.Please note that no information concerning this account has been reported to any credit bureauor reporting agencyYour Aspen Dental account now reflects a zero balance dueEnclosed,please find a copy of your Aspen Dental account ledger showing all transactions to date.*** *** ***Page 2March 30, 2016I appreciate you giving me the opportunity to respond to your inquiryA copy of this letter hasbeen forwarded to the Revdex.com in response to your complaintI am availablefor any further questions at the below contact information.Sincerely,Ron H***Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension ***Fax: *** *** E-mail: rh***@aspendental.comEnclosures (2)

AspenDental November 22, 2017 [redacted]RE: Aspen Dental Account Number [redacted] Revdex.com ID Number [redacted]Dear [redacted]:Thank you for sharing your concerns about your experience. I am Writing in response to your letter...

regarding your treatment at the Cincinnati, OH (Springdale) Aspen Dental branded practice owned and operated by Ohio Dental Associates-Judge Inc. I certainly do apologize for any inconvenience.I have received your complaint filed with the Revdex.com. I contacted [redacted], and they have reprocessed the claims for [redacted]. A payment has been issued to Aspen Dental for services completed on October 17, 2016. Currently, your Aspen Dental account reflects a credit of $4.00. This is being updated with the collections agency, and will have no negative impact on your credit report.I have spoken with the Aspen Dental Office Manager, Phil. Phil is aware that there will be a credit on the account. Please contact Phil at (513)642-0002, option 2. Once payment is received from insurance, Phil will process the refund.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,Janice M[redacted]Janice M[redacted] Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-800-996-6470, Extension [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Aspen Dental has agreed to refund the money I paid to the collections agency, and to expunge the incident from my credit record.
Regards,
[redacted]